I WON'T be buying from Best Buy! - Page 2

HarryT · 05-19-2015, 08:44 AM

Quote:

Originally Posted by rcentros

Staples and Office Depot -- but it's basically "good luck" getting a good display there also.

Why would there be a lower chance of getting a good display from a retail store than from Amazon? The proportion of people who get Kindles with faulty displays seems to be pretty low regardless of where they're bought from.

shalym · 05-19-2015, 08:49 AM

Quote:

Originally Posted by HarryT

Why would there be a lower chance of getting a good display from a retail store than from Amazon? The proportion of people who get Kindles with faulty displays seems to be pretty low regardless of where they're bought from.

I *think* rcentros meant "display" as in how the Kindles are displayed in the store, not "display" as in screen. (rcentros, please correct me if I'm wrong about this)

Shari

HarryT · 05-19-2015, 08:54 AM

Quote:

Originally Posted by shalym

I *think* rcentros meant "display" as in how the Kindles are displayed in the store, not "display" as in screen. (rcentros, please correct me if I'm wrong about this)

Shari

OK, fair point. I guess it depends if you're going to the store to look at a Kindle to decide whether or meets your needs, or going there knowing what you want to buy.

GlenBarrington · 05-19-2015, 09:25 AM

Quote:

Originally Posted by HarryT

OK, fair point. I guess it depends if you're going to the store to look at a Kindle to decide whether or meets your needs, or going there knowing what you want to buy.

That and it's stupid on the part of the shop to allow functional display models become non functional and remain that way. It demonstrates a lack of interest in the product, and indicates to the customer that the business dealings with him/her will be treated in a similar manner. It certainly does to me!

HarryT · 05-19-2015, 09:26 AM

Quote:

Originally Posted by GlenBarrington

That and it's stupid on the part of the shop to allow functional display models become non functional and remain that way. It demonstrates a lack of interest in the product, and indicates to the customer that the business dealings with him/her will be treated in a similar manner. It certainly does to me!

I agree entirely, Glen.

cvkemp · 05-19-2015, 09:33 AM

Quote:

Originally Posted by GlenBarrington

That and it's stupid on the part of the shop to allow functional display models become non functional and remain that way. It demonstrates a lack of interest in the product, and indicates to the customer that the business dealings with him/her will be treated in a similar manner. It certainly does to me!

And that is the way I felt when I went into my 3 local Best Buys and not a display device worked. I even emailed Amazon and complained about the way Best Buy represents Kindle products. And was told that is something that Amazon is trying to resolve.

faithbw · 05-19-2015, 02:20 PM

I try not to take it personally. Yes, the devices should work and be functional but I know that the workers are getting paid minimum wage or just above minimum wage and have a lot of tasks to do. As someone mentioned before, they're primarily focused on making a sale.

Barbara1955 · 05-19-2015, 03:12 PM

Hard to make a sale if things are Poorly Displayed or broken

faithbw · 05-19-2015, 04:12 PM

Maybe I should amend that. At Best Buy, at least, it appears they're likely focused on making a sale for certain products. When my husband bought his tablet, they pushed the Samsung tablets hard, even though I knew (and maybe the sales people too) there were other tablets that would meet his needs for slightly less money. The Samsung display (and the Apple one too) has nice, shiny, properly functioning displays. Maybe they both paid more money for their big display areas with fully functioning devices. Maybe Amazon doesn't.

Either way, I think that a lot of what you see happening at these big box stores is not really the policy of the sales people on the floor but perhaps the store itself. Retail store employees don't have a lot of autonomy, they're pretty much told what to do and what to focus on. If the Kindles aren't working, then more than likely the store just doesn't care about that device. Does it sucks for the customer? Yeah, it does. I hate when I want to test a device and it doesn't work. It's annoying. That being said, I've bought a lot of devices (including my current Kindle PW, computers, etc.) without having experience with a demo and I've been ok. I guess ultimately, it's one of those situations you can't do much about. I mean if you really want to see how the device works, the demo unit isn't working and a salesperson won't help, then you could always take it up with a manager.

rcentros · 05-20-2015, 08:02 AM

Quote:

Originally Posted by HarryT

Why would there be a lower chance of getting a good display from a retail store than from Amazon? The proportion of people who get Kindles with faulty displays seems to be pretty low regardless of where they're bought from.

I'm sorry -- I wasn't clear. I meant the way the Kindles are displayed in Staples and Office Depot. I'm sorry for the ambiguity. Many times they won't have one on display at all (just an empty place where it's supposed to be), or, if they do, it won't be charged, so you can't try it.

rcentros · 05-20-2015, 08:03 AM

Quote:

Originally Posted by shalym

I *think* rcentros meant "display" as in how the Kindles are displayed in the store, not "display" as in screen. (rcentros, please correct me if I'm wrong about this)

Yes, that's what I meant. (And now I have a redundant post, sorry.)

rcentros · 05-20-2015, 08:05 AM

Quote:

Originally Posted by HarryT

OK, fair point. I guess it depends if you're going to the store to look at a Kindle to decide whether or meets your needs, or going there knowing what you want to buy.

Yep. If you just want to pick one up, Office Depot or Staples are good places to go. Actually I have nothing against Best Buy. I just factor in that their salesman don't really know the product, but they usually have a good supply of Kindles.

rcentros · 05-20-2015, 08:09 AM

Quote:

Originally Posted by faithbw

I try not to take it personally. Yes, the devices should work and be functional but I know that the workers are getting paid minimum wage or just above minimum wage and have a lot of tasks to do. As someone mentioned before, they're primarily focused on making a sale.

To be honest, since Best Buy employees don't make commission (I'm pretty certain), I just think they're more focused on getting to quitting time. And those who care more are probably more interested in the shinier (louder) products.

theducks · 05-20-2015, 11:06 AM

I will not shop at Worst Buy ever again. (Microwave special order from hell)

If you want to know what BB is all about. Stand near the door a short time before opening.

SALES team BUILDING. You can HEAR it

They Push the high margin items over better items at the same price.

Leaving Broken Demonstration units on Display seems to be a common fault. Probably they need Corporate approval to remove them as they lose 'Prominent Placement fees"

ApK · 05-20-2015, 11:13 AM

I'm OK with my local Best Buy stores, as long as I don't need to consult anyone about what I'm buying. Maybe some folks there know what they are talking about, but I don't like the odds of stumbling on one of those.
Whenever I'd go there, my wife would say "Why are you going there again, you're only going to get angry."
I now say "No, it's OK, I don't need to talk to anyone!"

My local store does have both the PW and KV on working display, and it's been the ONLY place I've been able to try out the KV.

ApK

p.s. I do need to give props to the auto installer at our BB who helped us with some bluetooth handsfree gear in my wife's van. He was indeed knowledgeable, helpful, courteous, and did a great job. Wish I could remember his name!

05-20-2015, 11:13 AM	#30
ApK Award-Winning Participant Posts: 7,389 Karma: 68329346 Join Date: Feb 2010 Location: NJ, USA Device: Kindle	I'm OK with my local Best Buy stores, as long as I don't need to consult anyone about what I'm buying. Maybe some folks there know what they are talking about, but I don't like the odds of stumbling on one of those. Whenever I'd go there, my wife would say "Why are you going there again, you're only going to get angry." I now say "No, it's OK, I don't need to talk to anyone!" My local store does have both the PW and KV on working display, and it's been the ONLY place I've been able to try out the KV. ApK p.s. I do need to give props to the auto installer at our BB who helped us with some bluetooth handsfree gear in my wife's van. He was indeed knowledgeable, helpful, courteous, and did a great job. Wish I could remember his name! Last edited by ApK; 05-20-2015 at 02:52 PM.

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05-19-2015, 02:20 PM	#22
faithbw Guru Posts: 618 Karma: 1526148 Join Date: Feb 2011 Location: A place where the sun always shines Device: Kindle Oasis, iPad Mini 2	I try not to take it personally. Yes, the devices should work and be functional but I know that the workers are getting paid minimum wage or just above minimum wage and have a lot of tasks to do. As someone mentioned before, they're primarily focused on making a sale.

05-19-2015, 03:12 PM	#23
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Hard to make a sale if things are Poorly Displayed or broken

05-19-2015, 04:12 PM	#24
faithbw Guru Posts: 618 Karma: 1526148 Join Date: Feb 2011 Location: A place where the sun always shines Device: Kindle Oasis, iPad Mini 2	Maybe I should amend that. At Best Buy, at least, it appears they're likely focused on making a sale for certain products. When my husband bought his tablet, they pushed the Samsung tablets hard, even though I knew (and maybe the sales people too) there were other tablets that would meet his needs for slightly less money. The Samsung display (and the Apple one too) has nice, shiny, properly functioning displays. Maybe they both paid more money for their big display areas with fully functioning devices. Maybe Amazon doesn't. Either way, I think that a lot of what you see happening at these big box stores is not really the policy of the sales people on the floor but perhaps the store itself. Retail store employees don't have a lot of autonomy, they're pretty much told what to do and what to focus on. If the Kindles aren't working, then more than likely the store just doesn't care about that device. Does it sucks for the customer? Yeah, it does. I hate when I want to test a device and it doesn't work. It's annoying. That being said, I've bought a lot of devices (including my current Kindle PW, computers, etc.) without having experience with a demo and I've been ok. I guess ultimately, it's one of those situations you can't do much about. I mean if you really want to see how the device works, the demo unit isn't working and a salesperson won't help, then you could always take it up with a manager.

05-20-2015, 11:06 AM	#29
theducks Well trained by Cats Posts: 31,062 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	I will not shop at Worst Buy ever again. (Microwave special order from hell) If you want to know what BB is all about. Stand near the door a short time before opening. SALES team BUILDING. You can HEAR it They Push the high margin items over better items at the same price. Leaving Broken Demonstration units on Display seems to be a common fault. Probably they need Corporate approval to remove them as they lose 'Prominent Placement fees"

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