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#16 |
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Wizard
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Karma: 4985051
Join Date: Sep 2010
Location: Maryland
Device: Kindle
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#17 |
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Non-Techy
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Karma: 15499273
Join Date: Feb 2011
Location: WV---USA
Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders
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#18 | |
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Treasure Seeker
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Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
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Quote:
If you just contact them you get India or the Philippines. |
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#19 |
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Non-Techy
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Karma: 15499273
Join Date: Feb 2011
Location: WV---USA
Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders
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All I ever do is get their number off the web site & call. Guess I been lucky with Amazon! A few weeks ago I wasn't so lucky with HP was on the phone 20 mins trying & never succeeding to get thru to the stupid guy! He kept saying the part I needed was connected to the Motherboard & would cost $300! I could Not convince him it wasn't it was a Wire I was holding in my hand & I even read the part number to him! cripe!
Last edited by Barbara1955; 12-06-2013 at 12:21 AM. |
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#20 |
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Ex-Helpdesk Junkie
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Karma: 85400180
Join Date: Nov 2012
Location: The Beaten Path, USA, Roundworld, This Side of Infinity
Device: Kindle Touch fw5.3.7 (Wifi only)
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The first thing I do is ask to speak to a Kindle specialist.
Occasionally, it doesn't work so I blow their mind away with science. Within a minute I have scared them with my knowledge enough that I get someone who knows what they are talking about. But usually they're pretty good about getting me a specialist after I reassure them that I DID try restarting already. |
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Treasure Seeker
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Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
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#22 |
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Ex-Helpdesk Junkie
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Karma: 85400180
Join Date: Nov 2012
Location: The Beaten Path, USA, Roundworld, This Side of Infinity
Device: Kindle Touch fw5.3.7 (Wifi only)
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