Paperwhite 2 poll for the rest of us - Page 2

ixtab · 10-06-2013, 12:17 PM

Quote:

Originally Posted by aceflor

Canuck is not so much trying to make a point regarding how many here are satisfied in the end with Amazon. He is trying to show how many devices have been returned (even if the customer was then happy with the replacement). Now why is he doing that I wonder...

I disagree. The point is that the vast majority of people are happy with the first device they receive.

Yet, the "hot threads" in this forum involve a small, but extremely vocal minority which suggests that it's almost impossible to find even a decent-looking paperwhite, and that it's totally normal that (almost) everybody returns their devices at least once or twice, and possibly up to ten times or more, before getting a device that they can barely stand.

Quote:

The bottom line is how easy it is to get a replacement until you are happy with your device if you are an amazon customer, and how impossible it is if you are a kobo customer. And that fact is so blatant that there really is no need for a poll to prove it.

Yes, it's easy. But it's a hassle both for the consumer and for Amazon. And last not least, if everybody was returning their Kindles 5 times, their price would probably double. But fortunately, only a small but vocal minority does that.

aceflor · 10-06-2013, 12:27 PM

I wish this poll was really only about amazon, but it is not. Just fyi, I am happy with amazon, happy with my PW1, which was my first and only one btw.

There is a whole other story behind this poll, and it has nothing to do with amazon. It all takes place in another sub-forum, and I find it really rich when Canuck poses here as amazon's shining knight in armor.

ixtab · 10-06-2013, 12:36 PM

Quote:

Originally Posted by aceflor

I wish this poll was really only about amazon, but it is not. Just fyi, I am happy with amazon, happy with my PW1, which was my first and only one btw.

There is a whole other story behind this poll, and it has nothing to do with amazon. It all takes place in another sub-forum, and I find it really rich when Canuck poses here as amazon's shining knight in armor.

It might be that there's other stuff going on in the Kobo forum, I don't know, and I can't judge how much it relates (or not) to this poll - there's no mention of the Kobo in it, only a reference to other threads in this forum.

And the poll clearly targets PW2 owners only and is completely answerable without knowing any background.

EDIT: I just tried to find out about the alleged "other story". You can all do this by clicking on the OP's nickname, then "Find more posts...". Sorry, but as hard as I tried, I really can't find anything that would justify any sort of name calling or conspiracy theory. So let's just all calm down, okay?

'nuff said

JSWolf · 10-06-2013, 12:53 PM

The poll is misleading in the wording of the question.

ixtab · 10-06-2013, 01:06 PM

Quote:

Originally Posted by JSWolf

The poll is misleading in the wording of the question.

Wow, informative and constructive criticism at its best!

...so, what's your suggestion so it won't be misleading?

JSWolf · 10-06-2013, 01:11 PM

Quote:

Originally Posted by ixtab

Wow, informative and constructive criticism at its best!

...so, what's your suggestion so it won't be misleading?

My suggestion is to create a new poll with a less misleading question such as...

Have you exchanged your KPW2?

pidgeon92 · 10-06-2013, 01:28 PM

Quote:

Originally Posted by JSWolf

My suggestion is to create a new poll with a less misleading question such as...

Have you exchanged your KPW2?

Then go ahead and create it.

ProfCrash · 10-06-2013, 06:12 PM

I got my paperwhite and it is great.

Yolina · 10-10-2013, 10:12 AM

First time lucky with the PW2 for me too

(wasn't the case with the PW1)

fearindex · 10-10-2013, 10:22 AM

Actually, if 1:4 exchange rate sticks, that would be a 20% exchange rate. HUGE. That would be terrible for Amazon.

I doubt reality is as bad as 20%. I'm sure average user is not so discerning as enthusiasts on a forum like this.

Future suggestion for the poll: third option to those who kept the device without being perfectly satisfied. That would have been my answer with PW1, as the hassle and fear of getting even a worse one have kept some people at less than perfect but good enough units. I have seen the same here with PW2, people keeping units with small defects they can live with.

sparklemotion · 10-10-2013, 10:29 AM

Quote:

Originally Posted by fearindex

Actually, if 1:4 exchange rate sticks, that would be a 20% exchange rate. HUGE. That would be terrible for Amazon.

I doubt reality is as bad as 20%. I'm sure average user is not so discerning as enthusiasts on a forum like this.

Future suggestion for the poll: third option to those who kept the device without being perfectly satisfied. That would have been my answer with PW1, as the hassle and fear of getting even a worse one have kept some people at less than perfect but good enough units. I have seen the same here with PW2, people keeping units with small defects they can live with.

That would have been my answer with the PW1 too. I kept mine even though it had color hues and a glowing speck. It was simply the best one I received and I really wanted a lighted reader as I do a lot of my reading at night.

This poll also isn't really accurate as early on some people voted for the first option even though they exchanged theirs due to defects. This was due to some confusion with the way the poll was worded.

sirmaru · 10-10-2013, 11:54 AM

As of this moment in time the polls shows 40 were keepers and 9 were returners: that is FOUR to one for the keepers. That ratio has been steady for the entire poll.

It appears that those 40 are like me: love the contrast between text and background. The 9 returners, however, generate the most posts here. The silent majority were the 40 keepers.

Even, among the returners, many may have received a great unit and kept the second one. I really doubt if very many returned it for a refund.

I notice that even JSWinden, after posting many criticisms of the PW 2013, finally did get a good one and is KEEPING it

fearindex · 10-10-2013, 12:20 PM

Quote:

Originally Posted by sirmaru

As of this moment in time the polls shows 40 were keepers and 9 were returners: that is FOUR to one for the keepers. That ratio has been steady for the entire poll.

It appears that those 40 are like me: love the contrast between text and background. The 9 returners, however, generate the most posts here. The silent majority were the 40 keepers.

Even, among the returners, many may have received a great unit and kept the second one. I really doubt if very many returned it for a refund.

I notice that even JSWinden, after posting many criticisms of the PW 2013, finally did get a good one and is KEEPING it

You do realize that a 20% return rate for a consumer product would be catastrophically bad.

Luckily I don't think that is representative of average customers. Enthusiasts that post in places like this are more particular.

sirmaru · 10-10-2013, 12:39 PM

Quote:

Originally Posted by fearindex

You do realize that a 20% return rate for a consumer product would be catastrophically bad.

Luckily I don't think that is representative of average customers. Enthusiasts that post in places like this are more particular.

If you go here: http://www.amazon.com/Kindle-Paperwh...owViewpoints=1

there are 289 reviews of which only 17 are one star and probable returners. That works out to a probable return rate of 6%.

I tried at random a Samsung LED TV shown here:

http://www.amazon.com/Samsung-UN22F5...owViewpoints=1

It has a 5% return rate if you assume all one star reviewers returned their unit.

I then tried a Canon Powershot camera shown here:

http://www.amazon.com/Canon-PowerSho...owViewpoints=1

It has a 10% return rate if one assumes all one star reviewers returned their unit.

Go through products at the Amazon site (they have THOUSANDS) and most have a far higher one star review to total review ratio than the PW 2013.

The other problem is the ease of return. Amazon has a 30 day no questions asked return policy for Kindles and a one year guaranty of a replacement in case of a defect turning up later. Very few of those other products have this policy.

Finally, a good part of the complainers here about the PW 2012 and the PW 2013 ended up keeping a unit after several exchanges. Sometimes there is newness shock on receiving a brand new original product since folks are not acquainted with acceptable variations. After receiving a few exchanges they realize those variations are NOT defects. Early adopters of all new products go through this phase.

fearindex · 10-10-2013, 12:46 PM

As I said, I don't think 20% is the wider reality. I'm sure PW does well with the average consumer.

20% does seem to be the reality here though (not statistical of course) and if so, still something that does seem like a lot.

Some here have exchanged many times too, increasing the exchanges beyond what this poll shows. KBoards has similar stories too.

It is very clear not all feel issues at all. Nobody is saying they do. But still there are many with issues.

20% exchanges would be a lot.

View Poll Results: Are you satisfied with your Paperwhite 2?
Yes, I'm perfectly satisfied and keeping it.	62	78.48%
No, I'm not satisfied and have returned/exchanged it.	17	21.52%
Voters: 79. You may not vote on this poll

10-06-2013, 12:27 PM	#17
aceflor Wizard Posts: 3,472 Karma: 48036360 Join Date: Aug 2009 Location: where the sun lives, or so they say Device: Pocketbook Era, Pocketbook Inkpad 4, Kobo Libra 2, Kindle Scribe	I wish this poll was really only about amazon, but it is not. Just fyi, I am happy with amazon, happy with my PW1, which was my first and only one btw. There is a whole other story behind this poll, and it has nothing to do with amazon. It all takes place in another sub-forum, and I find it really rich when Canuck poses here as amazon's shining knight in armor. Last edited by aceflor; 10-06-2013 at 12:29 PM.

10-10-2013, 11:54 AM	#27
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	As of this moment in time the polls shows 40 were keepers and 9 were returners: that is FOUR to one for the keepers. That ratio has been steady for the entire poll. It appears that those 40 are like me: love the contrast between text and background. The 9 returners, however, generate the most posts here. The silent majority were the 40 keepers. Even, among the returners, many may have received a great unit and kept the second one. I really doubt if very many returned it for a refund. I notice that even JSWinden, after posting many criticisms of the PW 2013, finally did get a good one and is KEEPING it Last edited by sirmaru; 10-10-2013 at 11:56 AM.

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10-06-2013, 12:53 PM	#19
JSWolf Resident Curmudgeon Posts: 79,796 Karma: 146391129 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	The poll is misleading in the wording of the question.

10-06-2013, 06:12 PM	#23
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	I got my paperwhite and it is great.

10-10-2013, 10:12 AM	#24
Yolina Wizard Posts: 1,179 Karma: 11573197 Join Date: Feb 2011 Location: London, UK Device: Voyage	First time lucky with the PW2 for me too (wasn't the case with the PW1)

10-10-2013, 10:22 AM	#25
fearindex Addict Posts: 207 Karma: 279043 Join Date: Oct 2013 Device: Kindle(s)	Actually, if 1:4 exchange rate sticks, that would be a 20% exchange rate. HUGE. That would be terrible for Amazon. I doubt reality is as bad as 20%. I'm sure average user is not so discerning as enthusiasts on a forum like this. Future suggestion for the poll: third option to those who kept the device without being perfectly satisfied. That would have been my answer with PW1, as the hassle and fear of getting even a worse one have kept some people at less than perfect but good enough units. I have seen the same here with PW2, people keeping units with small defects they can live with.

10-10-2013, 12:46 PM	#30
fearindex Addict Posts: 207 Karma: 279043 Join Date: Oct 2013 Device: Kindle(s)	As I said, I don't think 20% is the wider reality. I'm sure PW does well with the average consumer. 20% does seem to be the reality here though (not statistical of course) and if so, still something that does seem like a lot. Some here have exchanged many times too, increasing the exchanges beyond what this poll shows. KBoards has similar stories too. It is very clear not all feel issues at all. Nobody is saying they do. But still there are many with issues. 20% exchanges would be a lot.

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