Hardware problem: next steps? warranty? - Page 2

jupstin · 08-19-2011, 02:54 PM

Quote:

Originally Posted by sylviebi

not too sure how you manage to break the kindle and get a new one for free when it was your fault? did you tell them what happened?

I was honest when I returned my broken K3 the other day. They are very generous. I don't think the money is really in the device as much as it is in a lifetime of book-buying.

When I worked at Kinko's, they had a similar way of viewing their customers. Any employee could choose to "comp" a dissatisfied customer up to something like $1,000 without having to get manager approval. They looked at the long term relationship with the customer and decided it was better to lose a little money but keep your customers coming back.

Amazon's customer service is one of the reasons I buy so many things from them.

sylviebi · 08-21-2011, 01:14 PM

I told them what happened and they charged me 85$ for a replacement... I must not have said the right thing or gotten someone who was not feeling generous. I was still pleased with the 85$ swap out.

alansplace · 08-21-2011, 01:30 PM

Quote:

Originally Posted by sylviebi

I told them what happened and they charged me 85$ for a replacement... I must not have said the right thing or gotten someone who was not feeling generous. I was still pleased with the 85$ swap out.

did you actually call (or have them call you) kindle customer support, or was it amazon customer support? there seems to be a big difference.

sylviebi · 08-22-2011, 02:44 PM

I called this number : 1-866-321-8851. It's the customer support number given on the Kindle Return Policies web page found here:

http://www.amazon.com/gp/help/custom...p_navbox_kspot
_return?nodeId=200144510#return

I think it's kindle's customer support and not amazon customer support. Oh though it says available to US customers only. It works from Canada. I'm not sure if it's because I am close to the border or if it's because they think Canada is just another state lol..

alansplace · 08-22-2011, 06:34 PM

Quote:

Originally Posted by sylviebi

I called this number : 1-866-321-8851. It's the customer support number given on the Kindle Return Policies web page found here:

http://www.amazon.com/gp/help/custom...p_navbox_kspot
_return?nodeId=200144510#return

I think it's kindle's customer support and not amazon customer support. Oh though it says available to US customers only. It works from Canada. I'm not sure if it's because I am close to the border or if it's because they think Canada is just another state lol..

i log in and go to manage your kindle then i always use this page and choose phone and have them call me.

travis · 08-27-2011, 01:22 AM

Just as a follow-up, Amazon sent me a new Kindle as a replacement for my damaged device. It was just a short phone call. Soon, I will send my old, damaged Kindle back in the same packaging.

Once again, great customer service from Amazon.

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08-21-2011, 01:14 PM	#17
sylviebi Connoisseur Posts: 78 Karma: 70 Join Date: Apr 2011 Location: Canada Device: kindle, DSi xl, 3DS, iPod, Playbbok	I told them what happened and they charged me 85$ for a replacement... I must not have said the right thing or gotten someone who was not feeling generous. I was still pleased with the 85$ swap out.

08-22-2011, 02:44 PM	#19
sylviebi Connoisseur Posts: 78 Karma: 70 Join Date: Apr 2011 Location: Canada Device: kindle, DSi xl, 3DS, iPod, Playbbok	I called this number : 1-866-321-8851. It's the customer support number given on the Kindle Return Policies web page found here: http://www.amazon.com/gp/help/custom...p_navbox_kspot _return?nodeId=200144510#return I think it's kindle's customer support and not amazon customer support. Oh though it says available to US customers only. It works from Canada. I'm not sure if it's because I am close to the border or if it's because they think Canada is just another state lol..

08-27-2011, 01:22 AM	#21
travis Enthusiast Posts: 40 Karma: 86 Join Date: Jan 2007 Location: USA, Philippines, Colombia, Mexico Device: Ipod Touch 3G, 10" Acer Netbook, Kindle 3	Just as a follow-up, Amazon sent me a new Kindle as a replacement for my damaged device. It was just a short phone call. Soon, I will send my old, damaged Kindle back in the same packaging. Once again, great customer service from Amazon.

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