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#16 | |
Groupie
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Karma: 1005378
Join Date: May 2008
Location: Cambria, California
Device: Kindle 2
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Quote:
When I worked at Kinko's, they had a similar way of viewing their customers. Any employee could choose to "comp" a dissatisfied customer up to something like $1,000 without having to get manager approval. They looked at the long term relationship with the customer and decided it was better to lose a little money but keep your customers coming back. Amazon's customer service is one of the reasons I buy so many things from them. |
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#17 |
Connoisseur
![]() Posts: 78
Karma: 70
Join Date: Apr 2011
Location: Canada
Device: kindle, DSi xl, 3DS, iPod, Playbbok
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I told them what happened and they charged me 85$ for a replacement... I must not have said the right thing or gotten someone who was not feeling generous. I was still pleased with the 85$ swap out.
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#18 |
Grand Sorcerer
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 5,895
Karma: 464403178
Join Date: Feb 2010
Location: 33.9388° N, 117.2716° W
Device: Kindles K-2, K-KB, PW 1 & 2, Voyage, Fire 2, 5 & HD 8, Surface 3, iPad
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did you actually call (or have them call you) kindle customer support, or was it amazon customer support? there seems to be a big difference.
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#19 |
Connoisseur
![]() Posts: 78
Karma: 70
Join Date: Apr 2011
Location: Canada
Device: kindle, DSi xl, 3DS, iPod, Playbbok
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I called this number : 1-866-321-8851. It's the customer support number given on the Kindle Return Policies web page found here:
http://www.amazon.com/gp/help/custom...p_navbox_kspot _return?nodeId=200144510#return I think it's kindle's customer support and not amazon customer support. Oh though it says available to US customers only. It works from Canada. I'm not sure if it's because I am close to the border or if it's because they think Canada is just another state lol.. |
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#20 | |
Grand Sorcerer
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 5,895
Karma: 464403178
Join Date: Feb 2010
Location: 33.9388° N, 117.2716° W
Device: Kindles K-2, K-KB, PW 1 & 2, Voyage, Fire 2, 5 & HD 8, Surface 3, iPad
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#21 |
Enthusiast
![]() Posts: 40
Karma: 86
Join Date: Jan 2007
Location: USA, Philippines, Colombia, Mexico
Device: Ipod Touch 3G, 10" Acer Netbook, Kindle 3
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Just as a follow-up, Amazon sent me a new Kindle as a replacement for my damaged device. It was just a short phone call. Soon, I will send my old, damaged Kindle back in the same packaging.
Once again, great customer service from Amazon. |
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