Amazon email for too many returns

[cybmole]

Originally Posted by Katie1

When Amazon decided to Make their own streaming device. They Removed ALL their streaming from other Devices. Which Means IF like me you buy Amazon Movies you have to buy Amazon device to Watch those movies

rubbish: I have Amazon video streaming just fine on every internet connected device I own: 2 different sony blu rays ( 1200 wired & 3500 wireless ), 2 different sony PS3 models, and on my new samsung smart TV, and my PCs !

[twowheels]

Originally Posted by Cinisajoy

Well now, my question would be why should company A sell their competitor's product?
As an example, I have never seen Great Value at Albertsons or Everyday Essentials at Walmart.

And the funny thing is that I can find many Kobo readers/tables/accessories on amazon.com, some even have Prime shipping!

[twowheels]

Originally Posted by Katie1

Oh My What a mess! Why in the world did they ship them together! Good Luck!

Yeah, not the best packaging, but to their credit it took about 30 seconds to get somebody on the phone, explain what happened, and have them ship out replacement items ASAP. It turns out that the damage wasn't as bad as originally described, so I only asked for replacement of the food items, so it came to ~$30 of loss.

[aceflor]

Originally Posted by Katie1

When Amazon decided to Make their own streaming device. They Removed ALL their streaming from other Devices.....

This is completely untrue. We can watch Amazon Instant and Prime Videos on our new LG TV, as well as on our Samsung TV, Wii U and Sony and Samsung Blu Rays, both Blu Rays and the Samsung TV less than a year old. We also can access it on our ipads and Windows PC, my brother accesses his on a Samsung Tab. It all works perfectly fine, I just tried it.

[soulfuldog]

Originally Posted by kacir

The law in European union is very strict. You can return any [physical] item purchased in an Internet store within 14 days for a full refund.
There is no law, however, forcing them to sell you more things if they decide they do not want you to be their customer.

Warning you in advance is a fair thing.
Would you prefer to receive a letter / email stating that "You have returned too many items and you can no longer be our customer. There is nothing you can do to become our customer ever again. Period!"

I'm playing devils advocate a little kacir, but any online retailer has to accept that a large number of returns is part of life. Yes they can choose to discourage high returners not to do business with them, but unless they think it is someone who is abusing the system in some way, and for a company with such good customer service as Amazon, the situation we are talking about here (from someone who has returned quite a few things but is a) heavily invested in the Amazon ecosystem and b) isn't obviously abusing the system), it doesn't appear to be good customer service? IMHO it seems a little heavy-handed.

[pdurrant]

Originally Posted by soulfuldog

the situation we are talking about here (from someone who has returned quite a few things but is a) heavily invested in the Amazon ecosystem and b) isn't obviously abusing the system), it doesn't appear to be good customer service?

The situation we are talking about here is someone who has received a couple of polite emails mentioning that their return rate is unusually high, and perhaps they should consider why that is, so that they can avoid having so many returns in future.

I agree that the follow up to that email hasn't been good customer service.

But can I remind everyone (and Josieb1) that nothing has happened to her account?

If I received such an email, I'd check my returns, and consider whether any were unjustified. If some were, I'd resolve not to do that again. Otherwise I'd reply documenting the reasons for the returns, and that they were for valid reasons beyond my control, and then forget about it.

I really don't see why Josieb1 is quite so upset about this, although I accept that she is.

[Dr. Drib]

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[Rizla]

Originally Posted by JoHunt

there's no reason for you not to open a second account, say in your husband's name. I think many couples have separate Amazon accounts. Do not link your new account with your primary account in any way - not Audible, Prime sharing, anything!

Be careful with that. People who have had thiee accounts suspended and then tried that were spotted and stopped by Amazon. Chances are they will spot it.

[cybmole]

registering with amazon does give them permission ( in small print) to use cookies and also to search for cookies for other amazon accounts.

Having said that I have had 2 amazon accounts in good standing on same PC for years, with no issues.
[ except that one got hacked ~1 year ago & so I have stopped keeping any payment methods active in that one, and I had a most frustrating time with amazon refusing to tell me anything useful about the fraud / hack ( a bit like what the OP is experiencing re returns) e.g. they refused even to tell me from what country the fraudulent amazon coin purchases were made or from what type of "android device." ]

You could get around the cookie check in various ways e,g, different browsers for different accounts, ccleaner to frequently wipe browser traces...
I flip my kindle registration as needed to access current book purchases, or older ones in the other account. I have never been told not to , or to stop doing that.

I recall reading the ebay also use multiple methods to stop banned customers simply re-joining with a new name. I think ebay actually blacklist IP addresses.

[Cinisajoy]

Originally Posted by twowheels

And the funny thing is that I can find many Kobo readers/tables/accessories on amazon.com, some even have Prime shipping!

I never said they didn't on some items. Heck as I discovered last night Kobo has a store on Amazon.
I just asked why should they?
Amazon is only a retailer/business and is entitled to do business or not do business with anyone they choose. Be it a customer or a vendor.
Oh and yes I can stream prime through my tv or computer.

[gweeks]

Originally Posted by Katie1

Ebooks are safe... its her Audibles she stressing over.

aaxtomp3 is your friend. Use google to read about it.

Greg

[cybmole]

Originally Posted by Cinisajoy

Amazon is only a retailer/business and is entitled to do business or not do business with anyone they choose. Be it a customer or a vendor.

yes, but it becomes scary when they appear to abuse that power and when you may have a lot invested in the relationship e.g. digital content owned, services paid for up to a year in advance ( prime video, audible books, ... ) & where you may also have marketplace seller reputation...

same goes for ebay - google finds many "innocent" but "blacklisted for life" ebay policy "victims".

with pretty much any retailer bar those two, I would lose no sleep if unable to use them in future, but amazon & ebay are the two places where I buy almost all my stuff, and where I have seller ratings that I would hate to lose.

maybe the moral here is never to become over-dependent on any single corporation, especially those with no physical presence where you cannot go sort things out face-to-face.

[Katsunami]

Originally Posted by Rizla

Be careful with that. People who have had thiee accounts suspended and then tried that were spotted and stopped by Amazon. Chances are they will spot it.

Why should a husband and a wife have the same Amazon account? There are very good reasons for keeping accounts separate, if only to keep one person's books separate from another's.

[Cinisajoy]

Originally Posted by Katsunami

Why should a husband and a wife have the same Amazon account? There are very good reasons for keeping accounts separate, if only to keep one person's books separate from another's.

Or their apps.
Matter of fact, Amazon offers prime sharing between household accounts.
If I remember right, they also encourage kids own accounts.

Personally, on digital stuff if I wanted to be sure it would work next year or next decade, I would make/buy the physical copy.

Yes, we have separate accounts here.

[Fbone]

Originally Posted by pdurrant

The situation we are talking about here is someone who has received a couple of polite emails mentioning that their return rate is unusually high, and perhaps they should consider why that is, so that they can avoid having so many returns in future.

I agree that the follow up to that email hasn't been good customer service.

But can I remind everyone (and Josieb1) that nothing has happened to her account?

If I received such an email, I'd check my returns, and consider whether any were unjustified. If some were, I'd resolve not to do that again. Otherwise I'd reply documenting the reasons for the returns, and that they were for valid reasons beyond my control, and then forget about it.

I really don't see why Josieb1 is quite so upset about this, although I accept that she is.

PDurrant, somehow you attributed the quote to me when it was written by soulfuldog. I'd be obliged if you would kindly change it, thanks.

What I posted and wasn't answered was this:

Is it possible to access your digital purchases without being able to sign in to your account?

I guess I need to know exactly what happens when Amazon "closes" your account.