Amazon email for too many returns

[conan50]

Amazon has been generous over the years in merchandise returns. Having said that, there are many cases like Josie's mentioned on Reddit. I expect there will be many more. Amazon is huge, and is becoming heavy-handed, take today for example:
http://www.slate.com/blogs/moneybox/...own_prime.html
I had planned on buying a new Chromecast from Amazon, they took away that choice and lost that sale. They were recently in the news about how badly they treat their employees. And it may be that the customer loving honeymoon is over too, or soon will be.
The answer? Disconnect and no longer buy anything from Amazon. I know that is not easy for some people, but as they get bigger I'm sure things will get worse with them.

[Cinisajoy]

Originally Posted by conan50

Amazon has been generous over the years in merchandise returns. Having said that, there are many cases like Josie's mentioned on Reddit. I expect there will be many more. Amazon is huge, and is becoming heavy-handed, take today for example:
http://www.slate.com/blogs/moneybox/...own_prime.html
I had planned on buying a new Chromecast from Amazon, they took away that choice and lost that sale. They were recently in the news about how badly they treat their employees. And it may be that the customer loving honeymoon is over too, or soon will be.
The answer? Disconnect and no longer buy anything from Amazon. I know that is not easy for some people, but as they get bigger I'm sure things will get worse with them.

Note: less than 1% of the people that ever worked at Amazon said something.
I am pretty sure that you will find < 1% of people will complain about whoever they formally worked for.
How many complaints on Reddit? Amazon has 50 million customers.
1000 people could complain. All it would mean is 1000 people took advantage of a company's policy.
Those are the ones that hurt the legitimate customers because the company has to change their policy to stay in business.

I once heard a guy say a company stole his stuff after a hurricane. Turns out he was just trying to bully the company into giving him new stuff because he lost it before the storm.

[conan50]

Originally Posted by Cinisajoy

Note: less than 1% of the people that ever worked at Amazon said something.
I am pretty sure that you will find < 1% of people will complain about whoever they formally worked for.
How many complaints on Reddit? Amazon has 50 million customers.
1000 people could complain. All it would mean is 1000 people took advantage of a company's policy.
Those are the ones that hurt the legitimate customers because the company has to change their policy to stay in business.

I once heard a guy say a company stole his stuff after a hurricane. Turns out he was just trying to bully the company into giving him new stuff because he lost it before the storm.

In their announcement about removing the Google Chromecast Amazon was misleading at best in their reasoning:

The only reason that Prime Video doesn’t exist on the Chromecast is because Amazon simply doesn’t want it to. To imply that the Chromecast “doesn’t interact well” with Prime Video is misleading at best. Chromecast would support Prime Video just fine...if Amazon wanted it to. Google allows any app developer to add Chromecast support to their iOS or Android app. There is no technical or policy limitation that prevents Prime Video from “interacting well” with the Chromecast

http://lifehacker.com/amazon-banning...pid-1734105137
I think it is a troubling pattern. Anyone here could have written a reasonable letter explaining Amazon had concerns about a customer returning too many items without causing such consternation. I repeat again, "Heavy-Handed", expect more of it from Amazon, my Chromecast example shows where we are headed with Amazon.

[Cinisajoy]

Originally Posted by conan50

In their announcement about removing the Google Chromecast Amazon was misleading at best in their reasoning:

http://lifehacker.com/amazon-banning...pid-1734105137
I think it is a troubling pattern. Anyone here could have written a reasonable letter explaining Amazon had concerns about a customer returning too many items without causing such consternation. I repeat again, "Heavy-Handed", expect more of it from Amazon, my Chromecast example shows where we are headed with Amazon.

Well now, my question would be why should company A sell their competitor's product?
As an example, I have never seen Great Value at Albertsons or Everyday Essentials at Walmart.

[Barbara1955]

When Amazon decided to Make their own streaming device. They Removed ALL their streaming from other Devices. Which Means IF like me you buy Amazon Movies you have to buy Amazon device to Watch those movies I pray every day when I want to use my Prime or watch a movie I Paid for my Old Sony Blu-Ray play don't break down! So far 2 or the 3 still work. Since that has happened I stopped buying Amazons Streaming movies. But still sucks that I cant enjoy watching those I already own. Streaming was suppose to be so much better Not having to clutter your living space with tons of movies. Whats so great when they change the rules? Now I have to Re-Buy Everything AGAIN!

[AnemicOak]

Originally Posted by Katie1

When Amazon decided to Make their own streaming device. They Removed ALL their streaming from other Devices.

Nope. Roku's have it, XBox, Playstation, & Wii. Some Blu-Ray players & smart TV models have had it in the past (up to 2014 models) and newer models still may get it depending on manufacturers and what they want on their devices (although with the Roku smart TV's you can get it on the 2015 models too). If it was removed from any models of Blu-Ray player that already had it it may be dependent on the manufacturer as my Panasonic's still have it.

[Barbara1955]

No Blu-Rays have it! Not since 2013! I don't own any of the rest you name nor do I want them! Why should I go be Forced to buy something I don't want just for the 1 item? See that how they hook you!
And to think all these years I been b*tching about my neighbor that has Boxes & Boxes of DVD At least he can still watch them!

[AnemicOak]

Originally Posted by Katie1

No Blu-Rays have it! Not since 2013! I don't own any of the rest you name nor do I want them! Why should I go be Forced to buy something I don't want just for the 1 item? See that how they hook you!

That's fine that you don't want a streaming box like a Roku, but that's your choice and it's the way the market has gone. Why should Amazon be expected to spend the time, money and support costs to develop apps for blu-ray players when the market is moving in another direction.

According to their compatible device list there are also 2014 models that have it. Also, who says it's Amazon that took it off new devices? I know Netflix has payed some manufacturers in the past to be the only all you can eat streaming service on a device.

Some BR 2014 models with Amazon Video...
http://www.amazon.com/gp/product/B00ICDAAX4
http://www.amazon.com/gp/product/B00HPMCO4Q
http://www.amazon.com/gp/product/B00HPMCO14
http://www.amazon.com/gp/product/B00HPMCO6O

[Barbara1955]

OK glad YOUR Rich & Buy anything you want! Go for it! To me its just bait & switch Bait you into their product then Make you Buy theirs just to watch thing You paid for.

BTW I been Banned from buying Blu-rays that have the Amazon Logo on them for streaming since to date I have purchased & returned TEN! Just to find 1 that does what I need!

[Ripplinger]

Sony's 2015 line of 3D/Bluray players also include Amazon Video, like the BDP-S5500, which is what I'm going to buy if and when my S5100 ever dies. I fully expect new year's line to include Amazon as well.

Originally Posted by Katie1

OK glad YOUR Rich & Buy anything you want! Go for it! To me its just bait & switch Bait you into their product then Make you Buy theirs just to watch thing You paid for.

BTW I been Banned from buying Blu-rays that have the Amazon Logo on them for streaming since to date I have purchased & returned TEN! Just to find 1 that does what I need!

Since I've never and will never own an Apple device of any kind, or Chromecast for that matter, the policy change doesn't affect me. But if you have 2 Sony players, and they continue to provide access to Amazon Video, I'm not following what you think you're being baited and switched about?

You've bought and returned 10 bluray players or bluray disks? What exactly do you need whichever it is to do? Maybe you're just looking at wrong models?

[Barbara1955]

Originally Posted by Ripplinger

Sony's 2015 line of 3D/Bluray players also include Amazon Video, like the BDP-S5500, which is what I'm going to buy if and when my S5100 ever dies. I fully expect new year's line to include Amazon as well.


Since I've never and will never own an Apple device of any kind, or Chromecast for that matter, the policy change doesn't affect me. But if you have 2 Sony players, and they continue to provide access to Amazon Video, I'm not following what you think you're being baited and switched about?

You've bought and returned 10 bluray players or bluray disks? What exactly do you need whichever it is to do? Maybe you're just looking at wrong models?

Save your money I already purchased that model & returned it False Adv it Doesn't stream Amazon. Best Buy on their site said Amazon was to ADD the app After March 2015 So I purchased another one in May 2015 Returned it to. Purchsed another one same model from BB in Sept 2015 Returned it too! BB told me Stop I told them Open the Box hook it up & Prove it does the streaming adv on it Before customers buy. Until then we in stale mate.

[AnemicOak]

Originally Posted by Katie1

OK glad YOUR Rich & Buy anything you want! Go for it! To me its just bait & switch Bait you into their product then Make you Buy theirs just to watch thing You paid for.

You don't know me so stop assuming you know anything about me. The fact is you have a product that does what it was advertised to do. No one ever promised that all future models of similar products would have the same features.

Originally Posted by Katie1

Save your money I already purchased that model & returned it False Adv it Doesn't stream Amazon. Best Buy on their site said Amazon was to ADD the app After March 2015 So I purchased another one in May 2015 Returned it to. Purchsed another one same model from BB in Sept 2015 Returned it too! BB told me Stop I told them Open the Box hook it up & Prove it does the streaming adv on it Before customers buy. Until then we in stale mate.

So the reviews that say it streams Amazon flawlessly are lies?

Did you do the firmware update after hooking it up?

[Ripplinger]

Originally Posted by Katie1

Save your money I already purchased that model & returned it False Adv it Doesn't stream Amazon. Best Buy on their site said Amazon was to ADD the app After March 2015 So I purchased another one in May 2015 Returned it to. Purchsed another one same model from BB in Sept 2015 Returned it too! BB told me Stop I told them Open the Box hook it up & Prove it does the streaming adv on it Before customers buy. Until then we in stale mate.

Well I can guarantee that the S5100 and S5200 Sony players still include Amazon and it works perfectly on both players.

Did you let it update as AnemicOak said after first plugging it in? I've read that some apps don't get added until that step because of certain apps not being available for certain countries. So they don't want to install the app, have you try to play somewhere it's not available and complain, so it's not added until the initial updating step.

Edit: I've scoured a few video forums that I frequent (especially when needing help! ), and they make mention of the S5500 playing Amazon Video, even talking about the performance while using Amazon Video. There was some question if Amazon's 1080/p24 HD streaming would work on the S5500, but I haven't found a definitive answer to that one yet. It seems quite a few players won't stream it, including the HD from Netflix.

Edit 2: Yes, confirmed that 1080/p24 is working for Amazon Video on the S5500.

[Barbara1955]

Originally Posted by AnemicOak

You don't know me so stop assuming you know anything about me. The fact is you have a product that does what it was advertised to do. No one ever promised that all future models of similar products would have the same features.



So the reviews that say it streams Amazon flawlessly are lies?

Did you do the firmware update after hooking it up?

Of course I did! & you don't know me! 3 threads you yet to give useful information.

[twowheels]

Originally Posted by Katie1

When Amazon decided to Make their own streaming device. They Removed ALL their streaming from other Devices. Which Means IF like me you buy Amazon Movies you have to buy Amazon device to Watch those movies I pray every day when I want to use my Prime or watch a movie I Paid for my Old Sony Blu-Ray play don't break down! So far 2 or the 3 still work. Since that has happened I stopped buying Amazons Streaming movies. But still sucks that I cant enjoy watching those I already own. Streaming was suppose to be so much better Not having to clutter your living space with tons of movies. Whats so great when they change the rules? Now I have to Re-Buy Everything AGAIN!

Yeah, my Roku is nearly useless these days, and it's a real shame that they removed their app from the iOS App Store because I really would have enjoyed watching a few episodes of my favorite show on the plane the other day on my iPad...

oh, wait... no... I did grab a few episodes on the airport WiFi using to watch on my iPad on that flight because they added the ability to download Prime content!

Thank you Amazon!