Fed-Ex email anyone? - Page 17

rixte · 12-19-2007, 03:29 PM

Quote:

Originally Posted by Antonieb

so.. the 14 till 18 december notice was plain crap ?... damn..

I wouldn't go that far...many people with those shipping dates have, from what I can tell, either received their Cybook or it's in shipping right now. It's more probable that at the time of making that update, Bookeen believed to their best of their knowledge that they'd be able to receive sufficient additional units. We don't know what kind of projections they were working with from *their* supplier.

While I don't think that their customer support/timeliness in informing their customers has been everything that could have been, I also think that they're a relatively small company that's in large part depending on another companies ability to manufacture and supply and sometimes things are out of their control. The fact that Amazon is experiencing the exact same delay is probably pretty telling.

I suggest anybody who ordered while that notice was still up contact them and find out where their order is in process and how much longer it will be. And at that point decide if it's worth the wait or if it'd just be better off to cancel their order.

delphidb96 · 12-19-2007, 03:54 PM

Quote:

Originally Posted by Brad

Thanks to all of you for the info on the Sony. The Sony isn't looking so good if I want to read DRM'd books unless I run Win XP via BootCamp.

I'll look at the iRex some more. It looks promising for use with a Mac and reading DRM'd books.

Must be nice to have the money... That's the only problem I have with the iLiad - the price! For the price of one iLiad, I can afford to buy one NAEB-special-package Cybook Gen3 and about 50 ebooks from Fictionwise/Mobipocket.

Derek

DaleDe · 12-19-2007, 05:15 PM

Quote:

Originally Posted by mcdaniel

My understanding is that the Cybook Gen 3 will handle Mobi format ebooks with DRM. However - you are correct, as I understand it, in saying that we Mac users cannot read Mobi format ebooks, with or without DRM, on our computers. We are able to purchase and download Mobi format ebooks, with or without DRM, to our Mac computers for transfer at some point in time to the Cybook Gen 3, i.e., the Cybook does not need to be connected to the Mac for such orders and downloads from the vendor.

NAEB has not begun its bulk ordering process yet, so I have not been able to acquire a Cybook Gen 3 to be able to personally test any of this.

Robert

The only thing that wasn't mentioned is that you will need to register your mobi device and for that one time task you will need a windows machine I have been led to believe.

Dale

Loopy65 · 12-19-2007, 05:28 PM

Quote:

Originally Posted by DaleDe

The only thing that wasn't mentioned is that you will need to register your mobi device and for that one time task you will need a windows machine I have been led to believe.

Dale

not at all ... You just grab the PID number from the cybook to register ... All done on my mac!

I try to avoid windows machines whenever possible and my cybook makes it possible.

Loopy

tompe · 12-19-2007, 05:29 PM

Quote:

Originally Posted by DaleDe

The only thing that wasn't mentioned is that you will need to register your mobi device and for that one time task you will need a windows machine I have been led to believe.

I registered my Cybook using a web browser (in Linux) so if I am not totaly misunderstanding this thread you do not need a windows machine.

diabloNL · 12-20-2007, 02:13 AM

For people that are from the Netherlands, ebookreaders has received a shipment. They unfortunately only sell in The Netherlands.

Antonieb · 12-20-2007, 02:36 AM

And the ppl who ordered it with the 14 till 18 december message are maybe lucky..

Last night I canceled my order and they almost instantly send me a message back that my order is canceled and that it was a close call because mine whould have been shipped today (7299 order number)

So.. they are still shipping

I ordered it at ebookreaders.nl and they will almost instantly send it to me so for me it doesn't really matters anymore.

adelheid · 12-20-2007, 03:21 AM

Quote:

Originally Posted by Antonieb

And the ppl who ordered it with the 14 till 18 december message are maybe lucky..

Last night I canceled my order and they almost instantly send me a message back that my order is canceled and that it was a close call because mine whould have been shipped today (7299 order number)

So.. they are still shipping

Well, my order is 719x and no movement there whatsoever.

Groet,
Adelheid

Antonieb · 12-20-2007, 03:40 AM

Just buy it in Holland (if you are dutch) the guys from ebookreaders.nl are very friendly and fast.. (and they have cybooks in stock)

adelheid · 12-20-2007, 04:02 AM

Quote:

Originally Posted by Antonieb

Just buy it in Holland (if you are dutch) the guys from ebookreaders.nl are very friendly and fast.. (and they have cybooks in stock)

I am Dutch, but if I ordered from ebookreaders, I would be last in line again.

I just hope Bookeen gives me some update about my order. I would feel really bad if I canceled and Bookeen would then tell me that the order was about to ship.

Antonieb · 12-20-2007, 04:32 AM

Yeah.. I was thinking along the same line.. but you can just email / call ebookreaders.nl and they tell you if they have cybooks in stock.

If they have them in stock they will ship it the same day if you pay directly via paypall or ideal. So that is always faster then via the bookeen.com website because they have to ship internationaly and if they send you the mail today they will ship it next day.

Aleksei · 12-20-2007, 05:32 AM

I contacted bookeen and asked them about my order and this was their reply;

Quote:

Originally Posted by bookeen

The latest plane with the new production batches only landed last night, instead of 2 days ago.

Your order is expected to ship today (you are amongst the first ones in the list).

You will receive a tracking email notification from FedEx/Bookeen.

I'm number 701X, so they will probably send out alot of cybooks in that range today.

Their reply was fast, but I still think they have to catch up a bit on informing customers on the status of their orders.

Brad · 12-20-2007, 06:18 AM

Quote:

Originally Posted by Aleksei

I contacted bookeen and asked them about my order and this was their reply;

I'm number 701X, so they will probably send out alot of cybooks in that range today.

Their reply was fast, but I still think they have to catch up a bit on informing customers on the status of their orders.

Bookeen replied promptly to my query with much the same information: they will start shipping December orders today. That is very good news. My number is 70XX so I hope to get a tracking number today or tomorrow. Anyway, thank you to Bookeen for the quick response.

greyparrot · 12-20-2007, 07:02 AM

What e-mail address are you using that got a response and how long did it take to get a response? I e-mailed 'support@bookeen.com' Tuesday and didn't get a response yet.

Brad · 12-20-2007, 07:20 AM

Quote:

Originally Posted by greyparrot

What e-mail address are you using that got a response and how long did it take to get a response? I e-mailed 'support@bookeen.com' Tuesday and didn't get a response yet.

I emailed: contact@bookeen.com

They replied within a couple of hours.

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12-20-2007, 02:13 AM	#246
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	For people that are from the Netherlands, ebookreaders has received a shipment. They unfortunately only sell in The Netherlands.

12-20-2007, 02:36 AM	#247
Antonieb Member Posts: 21 Karma: 10 Join Date: Dec 2007 Device: Cybook	And the ppl who ordered it with the 14 till 18 december message are maybe lucky.. Last night I canceled my order and they almost instantly send me a message back that my order is canceled and that it was a close call because mine whould have been shipped today (7299 order number) So.. they are still shipping I ordered it at ebookreaders.nl and they will almost instantly send it to me so for me it doesn't really matters anymore.

12-20-2007, 03:40 AM	#249
Antonieb Member Posts: 21 Karma: 10 Join Date: Dec 2007 Device: Cybook	Just buy it in Holland (if you are dutch) the guys from ebookreaders.nl are very friendly and fast.. (and they have cybooks in stock)

12-20-2007, 04:32 AM	#251
Antonieb Member Posts: 21 Karma: 10 Join Date: Dec 2007 Device: Cybook	Yeah.. I was thinking along the same line.. but you can just email / call ebookreaders.nl and they tell you if they have cybooks in stock. If they have them in stock they will ship it the same day if you pay directly via paypall or ideal. So that is always faster then via the bookeen.com website because they have to ship internationaly and if they send you the mail today they will ship it next day.

12-20-2007, 07:02 AM	#254
greyparrot eBook enthusiast Posts: 49 Karma: 17 Join Date: Dec 2007 Location: Tampa, FL Device: Kindle DX/Kindle 2/Sony PRS-505	What e-mail address are you using that got a response and how long did it take to get a response? I e-mailed 'support@bookeen.com' Tuesday and didn't get a response yet.

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