Fed-Ex email anyone? - Page 15

Antonieb · 12-19-2007, 03:15 AM

hmm that order number is not as high as I hoped.. looks like a big slowdown to me.

Aleksei · 12-19-2007, 06:12 AM

Quote:

Originally Posted by Demented

Mine shipped today 668x. It doesn't seem to have an estimated arrival date though. Anyone notice this?

Mine was according to fed-ex supposed to arrive yesterday, but it never did. And today mine doesn't have an estimated date of arrival either. When I called fed-ex and gave them my tracking number they said that it was not in their system... Damn annoying.

greyparrot · 12-19-2007, 07:28 AM

I am very unhappy with Bookeen. They charged my CC the day after I placed my order (Dec 5) when the projected ship date was Dec 14 - 18 and all companies I've worked with in the past charged the CC when they were ready to ship. Now that ship date has passed and from what I see on this forum they are nowhere near my order (71xx) and might have stopped shipping, and they don't respond to e-mails requesting more information. I also note that they have no projected ship dates on the web page anymore so someone ordering today would be expecting their order to ship within a couple days. Of course the lack of this notice might mean they have a good supply in stock and can ship, but somehow I doubt that. The problem I have with them charging the CC before shipping is that the CC bill will come due before I receive the Cybook and I won't pay for something I have not received and will have to dispute the charge with my CC bank before the due date. I really want the Cybook so I hope that they will ship soon. I would suggest that after this shipping crunch is over that they change their web page to show 1) projected ship date, 2) actual ship date, 3) FedEx tracking number, on the order detail page for each order. As it is now if the FedEx e-mail gets lost in cyberspace the recipient has no way to know if the order was shipped and no way to check on it. They leave much to desire in keeping customers informed.

Antonieb · 12-19-2007, 07:58 AM

I totaly agree. haven't send them any mail though so about the handling of support I can't say a word.

But they should communicatie more.. simple entry's on the official bookeen blog or on the shop site are so simple.

Now we can only guess what's happening.. I already gave up and don't think my christmas present will be here on time.

About the Creditcard charge.. are u sure ? because that would be really ugly indeed.. I don't want them to charge me if the things isn't even produced yet.

Brad · 12-19-2007, 08:06 AM

It is a bit disturbing. When I ordered the website said the device would ship between Dec 14 - 18. Now they knew at that time how many orders they had and how many units were being manufactured, so I don't see how there can be a problem.

Likewise I do not like having my CC charged so far in advance of actually shipping the unit.

I'm willing to give them a few more days to either ship or at least explain what is going on. They really do need to make more use of that blog, it would cut down on the emails they have to deal with.

greyparrot · 12-19-2007, 08:21 AM

I've e-mail them for more information but I haven't received a response yet. I'll give them until the end of the year to either ship or tell me what is happening, then I'll make a decision to cancel the order or not. I prefer Cybook because of the ability to read secure Mobibooks, but I might switch to Sony eReader even though I don't like to be tied to the Sony store and Win PC (I'm a MAC user).

HarryT · 12-19-2007, 08:25 AM

Quote:

Originally Posted by greyparrot

The problem I have with them charging the CC before shipping is that the CC bill will come due before I receive the Cybook and I won't pay for something I have not received and will have to dispute the charge with my CC bank before the due date.

Why not e-mail Bookeen and ask them what the projected shipping date for your order is? If you're unhappy with their answer, you can cancel your order. That would seem to be a better way of handling in than disputing the charge, which causes a lot of hassle for everybody concerned.

In fairness, Bookeen do state on the ordering page that they charge your card at the time that you place your order.

greyparrot · 12-19-2007, 08:52 AM

Harry T,
I have e-mailed them for shipping information but have not received a response yet. If there is a message that they charge the CC when the order is placed, I missed it. In any case that wouldn't have been a problem if they shipped as they indicated (Dec 14 - Dec 18), when I placed the order or even if they ship before the end of the year, but after that it will be a problem.

Loopy65 · 12-19-2007, 09:53 AM

Quote:

Originally Posted by greyparrot

I am very unhappy with Bookeen. They charged my CC the day after I placed my order (Dec 5) when the projected ship date was Dec 14 - 18 and all companies I've worked with in the past charged the CC when they were ready to ship. Now that ship date has passed and from what I see on this forum they are nowhere near my order (71xx) and might have stopped shipping, and they don't respond to e-mails requesting more information. I also note that they have no projected ship dates on the web page anymore so someone ordering today would be expecting their order to ship within a couple days. Of course the lack of this notice might mean they have a good supply in stock and can ship, but somehow I doubt that. The problem I have with them charging the CC before shipping is that the CC bill will come due before I receive the Cybook and I won't pay for something I have not received and will have to dispute the charge with my CC bank before the due date. I really want the Cybook so I hope that they will ship soon. I would suggest that after this shipping crunch is over that they change their web page to show 1) projected ship date, 2) actual ship date, 3) FedEx tracking number, on the order detail page for each order. As it is now if the FedEx e-mail gets lost in cyberspace the recipient has no way to know if the order was shipped and no way to check on it. They leave much to desire in keeping customers informed.

have to admit the taking of the money quite so early on wasn't very impressive (altho, 'normal' practice). They did deliver in the end for me tho (and for most others too I think?) .. I did wonder how much money is being made by taking payment immediately and yet not shipping until a month later .. it would certainly mount up I would think.

Loving my Cybook tho .. I would like to see a slightly better communications from Bookeen in the future, that may be wishful thinking?

Loopy

Aleksei · 12-19-2007, 10:05 AM

Meh, they are french, what can you expect really. :P

Antonieb · 12-19-2007, 10:18 AM

Let's not start bashing french people

and get back to posting ordernumbers that are shipped.

The highest still is in the 68xx range ? that would mean that today there are not shipped any cybooks!!!

thats a bummer...

adelheid · 12-19-2007, 10:36 AM

Quote:

Originally Posted by Antonieb

Let's not start bashing french people

and get back to posting ordernumbers that are shipped.

The highest still is in the 68xx range ? that would mean that today there are not shipped any cybooks!!!

thats a bummer...

Let's hope that shipments are delayed because they are double checking the SD card readers of the Cybook

fugsly · 12-19-2007, 10:38 AM

Quote:

Originally Posted by Loopy65

have to admit the taking of the money quite so early on wasn't very impressive (altho, 'normal' practice). They did deliver in the end for me tho (and for most others too I think?) .. I did wonder how much money is being made by taking payment immediately and yet not shipping until a month later .. it would certainly mount up I would think.

Loving my Cybook tho .. I would like to see a slightly better communications from Bookeen in the future, that may be wishful thinking?

Loopy

I would hope tha isn't wishful thinking and that after this fiasco they'll get their act sorted out. Simple blogs and form emails would keep everyone a lot less edgy would stop them receiving so many emails about the same issues. If I could have shopped through anyone else I would have!

I would imagine they will be making a lot of money from storing payments for so long but that doesn't bother me in the slightest - with any luck it will be used for improvements and upgrades!

Feeling sorry for all those having a hard time and I hope you receive your cybooks in time for christmas. If not have a good one anyway

I can let you know that it's worth all the hassle - i'm really loving mine.

greyparrot · 12-19-2007, 10:58 AM

If they are not shipping it might have something to do with the SD card problem that I've seen in other messages. If so it would be nice if they would let us know.

greyparrot · 12-19-2007, 11:02 AM

The following message was recently posted on the Bookeen web page.

------
Due to continuing heavy customer demand, the Cybook Gen3 is sold out again. Because orders are prioritized on a first-come, first-served basis, please order now to reserve your place in line. We will e-mail you with an estimated delivery date as soon as we have more information.
Please note that in all cases your Cybook Gen3 will not arrive before early 2008 and that your credit card will be charged upon order.
----

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12-19-2007, 03:15 AM	#211
Antonieb Member Posts: 21 Karma: 10 Join Date: Dec 2007 Device: Cybook	hmm that order number is not as high as I hoped.. looks like a big slowdown to me.

12-19-2007, 07:28 AM	#213
greyparrot eBook enthusiast Posts: 49 Karma: 17 Join Date: Dec 2007 Location: Tampa, FL Device: Kindle DX/Kindle 2/Sony PRS-505	I am very unhappy with Bookeen. They charged my CC the day after I placed my order (Dec 5) when the projected ship date was Dec 14 - 18 and all companies I've worked with in the past charged the CC when they were ready to ship. Now that ship date has passed and from what I see on this forum they are nowhere near my order (71xx) and might have stopped shipping, and they don't respond to e-mails requesting more information. I also note that they have no projected ship dates on the web page anymore so someone ordering today would be expecting their order to ship within a couple days. Of course the lack of this notice might mean they have a good supply in stock and can ship, but somehow I doubt that. The problem I have with them charging the CC before shipping is that the CC bill will come due before I receive the Cybook and I won't pay for something I have not received and will have to dispute the charge with my CC bank before the due date. I really want the Cybook so I hope that they will ship soon. I would suggest that after this shipping crunch is over that they change their web page to show 1) projected ship date, 2) actual ship date, 3) FedEx tracking number, on the order detail page for each order. As it is now if the FedEx e-mail gets lost in cyberspace the recipient has no way to know if the order was shipped and no way to check on it. They leave much to desire in keeping customers informed.

12-19-2007, 07:58 AM	#214
Antonieb Member Posts: 21 Karma: 10 Join Date: Dec 2007 Device: Cybook	I totaly agree. haven't send them any mail though so about the handling of support I can't say a word. But they should communicatie more.. simple entry's on the official bookeen blog or on the shop site are so simple. Now we can only guess what's happening.. I already gave up and don't think my christmas present will be here on time. About the Creditcard charge.. are u sure ? because that would be really ugly indeed.. I don't want them to charge me if the things isn't even produced yet.

12-19-2007, 08:06 AM	#215
Brad Zealot Posts: 107 Karma: 201 Join Date: Sep 2004 Device: Cybook Gen3 / EB1150 /iPhone	It is a bit disturbing. When I ordered the website said the device would ship between Dec 14 - 18. Now they knew at that time how many orders they had and how many units were being manufactured, so I don't see how there can be a problem. Likewise I do not like having my CC charged so far in advance of actually shipping the unit. I'm willing to give them a few more days to either ship or at least explain what is going on. They really do need to make more use of that blog, it would cut down on the emails they have to deal with.

12-19-2007, 08:21 AM	#216
greyparrot eBook enthusiast Posts: 49 Karma: 17 Join Date: Dec 2007 Location: Tampa, FL Device: Kindle DX/Kindle 2/Sony PRS-505	I've e-mail them for more information but I haven't received a response yet. I'll give them until the end of the year to either ship or tell me what is happening, then I'll make a decision to cancel the order or not. I prefer Cybook because of the ability to read secure Mobibooks, but I might switch to Sony eReader even though I don't like to be tied to the Sony store and Win PC (I'm a MAC user).

12-19-2007, 08:52 AM	#218
greyparrot eBook enthusiast Posts: 49 Karma: 17 Join Date: Dec 2007 Location: Tampa, FL Device: Kindle DX/Kindle 2/Sony PRS-505	Harry T, I have e-mailed them for shipping information but have not received a response yet. If there is a message that they charge the CC when the order is placed, I missed it. In any case that wouldn't have been a problem if they shipped as they indicated (Dec 14 - Dec 18), when I placed the order or even if they ship before the end of the year, but after that it will be a problem.

12-19-2007, 10:05 AM	#220
Aleksei Member Posts: 11 Karma: 10 Join Date: Dec 2007 Device: Cybook	Meh, they are french, what can you expect really. :P

12-19-2007, 10:18 AM	#221
Antonieb Member Posts: 21 Karma: 10 Join Date: Dec 2007 Device: Cybook	Let's not start bashing french people and get back to posting ordernumbers that are shipped. The highest still is in the 68xx range ? that would mean that today there are not shipped any cybooks!!! thats a bummer...

12-19-2007, 10:58 AM	#224
greyparrot eBook enthusiast Posts: 49 Karma: 17 Join Date: Dec 2007 Location: Tampa, FL Device: Kindle DX/Kindle 2/Sony PRS-505	If they are not shipping it might have something to do with the SD card problem that I've seen in other messages. If so it would be nice if they would let us know.

12-19-2007, 11:02 AM	#225
greyparrot eBook enthusiast Posts: 49 Karma: 17 Join Date: Dec 2007 Location: Tampa, FL Device: Kindle DX/Kindle 2/Sony PRS-505	The following message was recently posted on the Bookeen web page. ------ Due to continuing heavy customer demand, the Cybook Gen3 is sold out again. Because orders are prioritized on a first-come, first-served basis, please order now to reserve your place in line. We will e-mail you with an estimated delivery date as soon as we have more information. Please note that in all cases your Cybook Gen3 will not arrive before early 2008 and that your credit card will be charged upon order. ----

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