Amazon email for too many returns

[Barbara1955]

That thing of transferring Audible then copying them back to PC to Don't work! Audible Allows 1 copy & Conversion to MP3... I just don't understand How its done.
IF you watch a lot of Prime Movies & TV then Keep it Same with Audible. Just don't buy other stuff. I don't have an Audible account, I still buy & listen to Audibles & my Prime dies in Jan. Most what I found I ordered have been Not Eligible for the Free shipping.

[Josieb1]

Originally Posted by Katie1

That thing of transferring Audible then copying them back to PC to Don't work! Audible Allows 1 copy & Conversion to MP3... I just don't understand How its done.
IF you watch a lot of Prime Movies & TV then Keep it Same with Audible. Just don't buy other stuff. I don't have an Audible account, I still buy & listen to Audibles & my Prime dies in Jan. Most what I found I ordered have been Not Eligible for the Free shipping.

I tested it tonight and Audible audiobooks downloaded to the PC and loaded into iTunes will play in iBooks.

[Josieb1]

Originally Posted by soulfuldog

I'd send them one further reply to state you are sorry that your return rate has been high due to various issues, but as someone who has quite heavily invested in the Amazon ecosystem with Fire tablets, TV sticks, Kindle ereaders, Audible and Prime membership, you are now very worried about your account and continued ability to access and add content to them all. So therefore you think it will be wise not to renew any of your subscriptions when they expire and limit what you buy from Amazon as you are worried about buying something that might need returned and consequently having your account suspended. You appreciate their replies to your emails but they haven't given you any reassurance and have only made you more worried.

No need cut your ties completely (like you say its a bit like cutting your nose to spite your face). Keep your tablets, Voyage etc, continue to use them as normal until such time as you want to upgrade, but obviously look at other options when you do. Your hubby can continue to buy his ebooks from them, but at the same time, make sure he looks at prices elsewhere and only buy if Amazon is cheaper.

Thank you, that's very well written so if you don't mind I may use it. Hubby has emailed 'Jeff' today so we'll give it a day or to then do as you suggest.

[AnemicOak]

Originally Posted by Josieb1

I tested it tonight and Audible audiobooks downloaded to the PC and loaded into iTunes will play in iBooks.

Yep.

If you ever want DRM free copies Google AAX2MP3 for the tool needed.

[Josieb1]

Thanks everyone for all your kind words and advice. I see this is a 'Hot Topic' thread, not quite the way I'd have wanted that accolade but still if my situation and all your comments and insight can help anyone else who ever ends up in the same situation, well that can only be a good thing.

[Josieb1]

Originally Posted by AnemicOak

Yep.

If you ever want DRM free copies Google AAX2MP3 for the tool needed.

Thank you. Stripping audiobooks is not something I've ever done but hopefully I won't have to. My ebooks are of course Alf'd. I may have been naive and stupid but I'm not a total idiot.

[Wearever]

Josie Thank You, for this thread. I have learned a lot, from all these knowledgeable replies. I am also invested in Amazon like many here. By sharing your concerns, you have helped others. I hope everything works out for you.

[Froide]

Originally Posted by bookaho!ic

why dont you go on and 'chat' to them online they will be able to help hun

This. Or phone them.

[Blossom]

Originally Posted by Froide

This. Or phone them.

Account Specialists are a special secret department in Amazon that only respond by emails and even then the emails are always vague. If you call or try to chat with the regular support they will tell you they can't discuss those matters with you to email the address. It's frustrating but that is just how it is.

Your best bet is to respond to the email and when you see it's getting no where contact Jeff's office forwarding all the communications so they can look into it and give you a better answer.

[sparklemotion]

Sorry you're having to go through this, Josie. So many of us are tied into Amazon's ecosystem, I can certainly understand being stressed over it. Hopefully you'll be able to get some satisfaction. Good luck with everything.

[Barbara1955]

I don't use iTunes Just something else this Non-Techy not going to bother with...sorry. But glad it worked for you

[Barbara1955]

Originally Posted by AnemicOak

Yep.

If you ever want DRM free copies Google AAX2MP3 for the tool needed.

Weekend project for me

[Barbara1955]

Originally Posted by Josieb1

Thank you. Stripping audiobooks is not something I've ever done but hopefully I won't have to. My ebooks are of course Alf'd. I may have been naive and stupid but I'm not a total idiot.

I don't think you were either... Cover your butt on buying in the future & go from there.

I have a question? How many of the returns were actual Amazon buys? How many were 3rd party? IF most were 3rd party I point that out to Amazon in the email. In the future stick to Amazon Only! 3rd party to me means Amazon Should be checking out the Sellers Not the Buyers!

[MattW]

Originally Posted by Josieb1

I know this isn't related to reading and apologies but I didn't know where else to ask. Has anyone on here had any experience of getting emails from Amazon about too many returns? We've had two now, a year apart. We do have prime so order a lot but I don't think we return too much, and it's usually cases (I.e tablet/ereader) that don't fit properly, it's never ebooks, or DVDS or CDs/books etc. The one last year I could understand as I'd sent back a paperwhite and a Fire HD but today's just doesn't make any sense.

I was waiting for a new Voyage to be released but I can't order if Amazon is playing these games so I've bought a Kobo Glo HD today. It's impossible to get any answers from Amazon so I'm just fed up and annoyed, and a bit baffled tbh

There are already 12 pages in this thread and pretty much has been said already. Let me weigh in with my opinion, however, because I think there are a couple of things you ought to know.

You did return a quarter of your purchases, by your own admission (you write nothing about how many there were the year before that). While there might be some genuine problems, I honestly believe you overestimate what counts as genuine (maybe you're buying cheap tablet cases and wonder when they don't fit perfectly and then return them time and time again?).

The fact remains that 20-25% returns of all orders is quite obviously way above average. It might all be a really unlucky coincidence, but there is the real possibility that your shopping behaviour is taking advantage of Amazon's generous return policy. You would be the last person to realise that, because obviously you have justifications for every return.

Amazon's profit margin is very, very low on most items (not your problem, I'm just saying). By this point, you're very, very likely costing Amazon money. Why would you expect any company to continue a business relationship that is not profitable?

Us other Amazon customers are basically financing your shopping habits. If everyone would be shopping (and returning) the way you do (by your own admission, mostly low-margin items last year while still returning more than 20%), there simply would be no Amazon.

It really is as simple as that.

Maybe online shopping isn't for you. Maybe making a decision requires you to inspect each item in person. That's all fine and good, but please do not blame Amazon for looking out for their other customers.

The second main point I'll try to make is that nothing has happened yet. I don't know why you'd feel "threatened" by a polite and non-threatening warning. You will have access to your digital content even after you've been banned and you really can't force Amazon to continue financing your indecision.

I know this sounds harsh and I'm by no means a fan of Amazon (in fact, I'm very, very critical of some of their policies and business decisions, check my past posts), but I just don't understand why some people think nothing of returning 25% of their purchases.

Most returned goods cannot be resold at full value; at best they are sold as warehouse deals, at worst they're trashed (you wouldn't want a used item sold to you as "new" either). Think of every return as a loss for Amazon, maybe this will help you understand your position better.

I know you'll just throw my message into the "you're to blame, so I can ignore it" pile, and that's fine. But maybe, you are to blame, you know?

As a business owner, I'd get rid of customers who cost me money, too. I do, in fact.

Matt

[Josieb1]

Originally Posted by Katie1

I don't think you were either... Cover your butt on buying in the future & go from there.

I have a question? How many of the returns were actual Amazon buys? How many were 3rd party? IF most were 3rd party I point that out to Amazon in the email. In the future stick to Amazon Only! 3rd party to me means Amazon Should be checking out the Sellers Not the Buyers!

Most were third party although one of the most expensive returns was the Fire Keyboard which was faulty. Amazon have designed it so instead of a switch to turn Bluetooth on and off it has a button you press that lights up to connect but you can't see the light as your finger is hiding it. Half the time it lost connection and was a bugger to reconnect and after two weeks it just wouldn't connect at all. It's very badly designed.