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#136 | |
Just a Yellow Smiley.
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Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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You through no choice of your own are invested in the companies. So yes, you have a right to scream and gripe and try to make it right. You might want to see if part of your retirement is in precious metals. Or maybe you don't want to know. |
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#137 | |
The Dank Side of the Moon
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Karma: 119230421
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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#138 |
Just a Yellow Smiley.
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Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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#139 |
350 Hoarder
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Karma: 8281267
Join Date: Dec 2010
Location: Midwest USA
Device: Sony PRS-350, Kobo Glo & Glo HD, PW2
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Usually that happens when the columns are too narrow to display the entire test within, and csv files won't save your column spacing to prevent that from happening each time you open the file. I usually resave it as an excel file, adjust my columns and resave and then the column width stays and the numbers turn into real dates as they should.
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#140 | |
Non-Techy
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Karma: 15499273
Join Date: Feb 2011
Location: WV---USA
Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders
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![]() ![]() I actually purchased More ebooks from Amazon since I learned how to remove the DRM. ![]() |
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#141 | |
Wizard
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Karma: 13432974
Join Date: Nov 2010
Device: Kobo Clara HD, iPad Pro 10", iPhone 15 Pro, Boox Note Max
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#142 |
Grand Sorcerer
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Karma: 18051062
Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2
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#143 |
Grand Sorcerer
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Karma: 18051062
Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2
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We got an email overnight, which was identical to email 3.
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#144 | |
Grand Sorcerer
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Karma: 18051062
Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2
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#145 | |
Grand Sorcerer
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Karma: 34000001
Join Date: Mar 2008
Device: KPW1, KA1
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I don't think I can explain further without getting into a 'How to circumvent DRM" though... |
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#146 |
Treasure Seeker
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Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
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It is quite common to get these type emails from the account specialists. You wont get any info out of them. The only time I have seen anything done is when the person contacted Jeff's office and made a big stink about it.
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#147 | |
Grand Sorcerer
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Karma: 34000001
Join Date: Mar 2008
Device: KPW1, KA1
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The e-mail regarding too many returns is probably automatically triggered, and if someone sends a complaint e-mail about it, the rep stops reading as soon as it's obvious that the mail is about the returns. He clicks canned answer 216, and clicks "send". I know. I've worked in CS for different, very large companies, Canon and HP among them. They also had 'departments' that either didn't exist, or the 'department' was any colleague that's not me. Angry customer? "I'm going to put you through to our complaints department." That 'department' is the person sitting to the left of me. It would be entirely possible that, two seconds later, I'd be the 'complaints department' for the person to the right of me. I'm glad I haven't been working in CS for over 10 years. I'd rather go work in a factory to be honest. |
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#148 | |
Fanatic
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Karma: 4504715
Join Date: Sep 2006
Location: US
Device: Kobo Forma, Libra, H2O2e2, Clara, Auras, Kindles, Nooks, Sony, iPAQ
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#149 | |
Grand Sorcerer
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Karma: 12595249
Join Date: Jun 2009
Location: Madrid, Spain
Device: Kobo Clara/Aura One/Forma,XiaoMI 5, iPad, Huawei MediaPad, YotaPhone 2
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#150 |
I am what I am
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Karma: 62235665
Join Date: Sep 2011
Device: iPad3, Voyage
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Which is about the only way they can respond.
Josie, what type of remedy are looking for? To be blunt, Amazon accepts refunds for most any reason, so you giving a detailed explanation why you returned each item will probably fall on deaf ears. You've received a notice for the past two years about excessive refunds - no one at Amazon can change your refund ratio so it falls below Amazon averages. I'm just trying to understand exactly what you want Amazon to do - perhaps we can come up with some ideas to reduce the stress this is causing you. |
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