new gen 3 problems

becket · 06-29-2010, 06:27 AM

My new Gen 3 gold edition is not doing to well I have just emailed Bookeen to see what they say, it has a problem starting just sticking on the start up screen. I have had to reset it nearly every time I have turned it on.

When charging for the first time and when attaching to the computer to put books on it it does not register it is connected with out resetting.

And the display is not to good missing out half a line or making the turn off box a bit mixed up.

Then when you put it to sleep the bookeen text is there but it want come back on with out resetting it. I'm hoping they will replace it.
I am disappointed because I convinced my brother this was a better reader than the Sony 505 which we have also. I prefer the Gen 3 I have had a few years but got the Sony before they went Epub after it became difficult to buy mobi books in the UK. I still want to have this fixed because it's a better screen and simpler to use.
Becky

EowynCarter · 06-29-2010, 07:19 AM

Is flash refresh active ?

Quote:

When charging for the first time and when attaching to the computer to put books on it it does not register it is connected with out resetting.

Gen3 have to be on, not off, or in sleep mode.

Quote:

it has a problem starting just sticking on the start up screen.

Check out the memory.

becket · 06-29-2010, 08:02 AM

Quote:

Originally Posted by EowynCarter

Is flash refresh active ?

yes

Gen3 have to be on, not off, or in sleep mode.

Yes but the other one when you plug in the USB to a power source the light comes on a lot quicker with having to try a few times. And when conected to the computer is would not show conected again with out a few tries, unlike the other one.

Check out the memory.

I will give it a try

becky

EowynCarter · 06-29-2010, 08:47 AM

The off box, i see some traces too on my opus, though it's noting as bad.
The cutted lines, might be a weirdo ePub.

Crash at first page, i "fixed" that, by using an Sd card instead. With the touble you have connecting to pc.. Contact bookeen on that one.

becket · 06-29-2010, 09:57 AM

Quote:

Originally Posted by EowynCarter

The off box, i see some traces too on my opus, though it's noting as bad.
The cutted lines, might be a weirdo ePub.

Crash at first page, i "fixed" that, by using an Sd card instead. With the touble you have connecting to pc.. Contact bookeen on that one.

I am waiting for them to email a reply I will try a SD card I was hoping with the larger memory it would not need one.
Becky

becket · 06-29-2010, 01:52 PM

Using a 2GB SD card made no difference, it also freezes after I have safley removed it from being connected to a computer when I have been putting books on. Does ay one have a phone number for Bookeen? all their contact info is for eamil forms or emailing direct.I was going to phone if they do not reply tomorrow.

Thanks Becky

EowynCarter · 06-29-2010, 02:53 PM

Support is only e-mail. When did you sent the e-mail ? They usually respond in 24-48 hours.

They have a phone number, but they won't be able to do much more than confirm your mail was recieved. And there might be a problem with english (or not).

becket · 06-29-2010, 03:23 PM

Quote:

Originally Posted by EowynCarter

Support is only e-mail. When did you sent the e-mail ? They usually respond in 24-48 hours.

They have a phone number, but they won't be able to do much more than confirm your mail was recieved. And there might be a problem with english (or not).

I sent it earlier today, I'm sure the reply will come tomorrow, just being a bit impatient
Becky

becket · 06-30-2010, 01:13 PM

It seems today the reader is working OK which is a relief but atleast I can tell them if it goes faulty they will have a record of it, if I did send it back right now there would be nothing wrong with it. Glad it is behavinbg it's self, thank you for the help.
Becky

06-29-2010, 06:27 AM	#1
becket Enthusiast Posts: 38 Karma: 10 Join Date: Mar 2009 Device: cybook	new gen 3 problems My new Gen 3 gold edition is not doing to well I have just emailed Bookeen to see what they say, it has a problem starting just sticking on the start up screen. I have had to reset it nearly every time I have turned it on. When charging for the first time and when attaching to the computer to put books on it it does not register it is connected with out resetting. And the display is not to good missing out half a line or making the turn off box a bit mixed up. Then when you put it to sleep the bookeen text is there but it want come back on with out resetting it. I'm hoping they will replace it. I am disappointed because I convinced my brother this was a better reader than the Sony 505 which we have also. I prefer the Gen 3 I have had a few years but got the Sony before they went Epub after it became difficult to buy mobi books in the UK. I still want to have this fixed because it's a better screen and simpler to use. Becky Attached Thumbnails

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06-29-2010, 08:47 AM	#4
EowynCarter Wizard Posts: 4,337 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	The off box, i see some traces too on my opus, though it's noting as bad. The cutted lines, might be a weirdo ePub. Crash at first page, i "fixed" that, by using an Sd card instead. With the touble you have connecting to pc.. Contact bookeen on that one.

06-29-2010, 01:52 PM	#6
becket Enthusiast Posts: 38 Karma: 10 Join Date: Mar 2009 Device: cybook	Using a 2GB SD card made no difference, it also freezes after I have safley removed it from being connected to a computer when I have been putting books on. Does ay one have a phone number for Bookeen? all their contact info is for eamil forms or emailing direct.I was going to phone if they do not reply tomorrow. Thanks Becky

06-29-2010, 02:53 PM	#7
EowynCarter Wizard Posts: 4,337 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Support is only e-mail. When did you sent the e-mail ? They usually respond in 24-48 hours. They have a phone number, but they won't be able to do much more than confirm your mail was recieved. And there might be a problem with english (or not).

06-30-2010, 01:13 PM	#9
becket Enthusiast Posts: 38 Karma: 10 Join Date: Mar 2009 Device: cybook	It seems today the reader is working OK which is a relief but atleast I can tell them if it goes faulty they will have a record of it, if I did send it back right now there would be nothing wrong with it. Glad it is behavinbg it's self, thank you for the help. Becky