The Vent and Rant Thread - Page 695

pilotbob · 06-17-2010, 04:13 PM

Windows Install sucks ... yes... I said it.

BOb

yvanleterrible · 06-17-2010, 04:31 PM

Quote:

Originally Posted by pilotbob

Windows Install sucks ... yes... I said it.

BOb

On a Mac?

pilotbob · 06-17-2010, 04:33 PM

Quote:

Originally Posted by yvanleterrible

On a Mac?

He he... thankfully I never have to deal with Windows Installer on my Mac.

But I earn a living working on Windows machines... developing programs (and installs) for them.

If only I could find a job where they dev with Macs. Same old story, how do you get job experience if you can't get a job without experience. Of course I have personal experience but no professional experience on Macs.

BOb

ShortNCuddlyAm · 06-17-2010, 04:41 PM

I would like to get my hands on the little sod who called up today to complain about how the IT department had treated him. And then bang his head repeatedly against the lift doors until they open onto the lift shaft. And push him in. The problem with doing that is that it would mean the lift renovations would take even longer.

Anyway, what was I rating about?

Oh yes, the person calling up to complain.

It was my colleague they spoke to, so I don't know exactly what the caller said, but my colleague is very good at re-stating what someone has said if it looks like there's going to be a problem.

A couple of minutes of pre-amble, in which my colleague pointed out he wasn't the manager, but was happy to try and help resolve any problems the caller had. During this point, he got the caller's name. Then the caller started making vague comments about being treated badly by IT and, despite having started a couple of weeks ago, still had nothing working.

At this point I peer over and look at the name, and ascertain that this is the caller's name (very unsubtle miming). It rings no bells at all (which, given I create about 99% of the user accounts would be surprising if he was a member of staff). I look him up on the company intranet - not there. OK, so maybe he's a temp - they don't go on the Intranet, so I check in AD on the network. Not there. Maybe he is a temp, but no-one's got the paperwork to HR - this happens a lot - and if that was the case, we wouldn't have created an account for him.

Whilst I've been checking that, my colleague has managed to get out of the caller that they work in finance. So I call finance. They've never heard of him. I call HR. They have no record of him.

My colleague is now trying to get a contact number from the caller, and their line manager's name. I'm making cut the call short motions whilst stating loudly that he doesn't work here. Then I look at the phone display to see the number - but all the display indicates is that it came from outside, they called reception and asked to be transferred.

Eventually, my colleague gets given two numbers, apparently the numbers of the two desks the caller was using. He then tells the caller he's going to transfer him to the IT manager, but the caller drops the line.

I check the numbers - one belongs to someone else who hasn't been out of the office for the last three weeks at least; the other, erm, is a fax. Neither numbers belong to phones/faxes anywhere near the finance department. Both numbers are in a block that is associated with another department. Whilst I'm doing that, my colleague has gone to talk to our receptionist, who says that yes, she put the call through, and that the caller had said he wanted to complain about how he had been treated by someone in IT with my colleague's name.

My colleague was still rather upset by all this when he went home, despite everything suggesting that this was not a genuine complaint.

My own personal suspicions are that it was either a very bad phishing attempt (perhaps the original intent had been to speak to someone high enough up to be clueless, who would then give them account details); or it's to do with a security accreditation we're going through - the timing and the block of numbers are giving that a slight edge.

kindlekitten · 06-17-2010, 05:38 PM

loverly keeltle of fish there! good thing you were there to backcheck. sounds like your co-worker may have accidentally given them the farm!

ShortNCuddlyAm · 06-17-2010, 06:03 PM

Yeah - he can be a little too trusting of people on the phone at times - he slips into "the customer is always right" mindset, which can actually lead to some atrociously bad customer service, and potential problems like this one!

kindlekitten · 06-17-2010, 06:11 PM

Quote:

Originally Posted by ShortNCuddlyAm

Yeah - he can be a little too trusting of people on the phone at times - he slips into "the customer is always right" mindset, which can actually lead to some atrociously bad customer service, and potential problems like this one!

11111111111111111111<---- Strider is helping

I understand the mentality. previous boss was like that

ShortNCuddlyAm · 06-17-2010, 06:23 PM

Quote:

Originally Posted by kindlekitten

11111111111111111111<---- Strider is helping

I understand the mentality. previous boss was like that

Yay - give Strider some fuss from me!

It's not necessarily always bad, either - but I'd far sooner people took a little longer to find out what the other person was actually trying to do, rather than just say yes unthinkingly.

kennyc · 06-17-2010, 06:50 PM

Quote:

Originally Posted by poohbear_nc

So - I got to work this morning - and found all the terminals in one building dead, 5 printers not working, and people jumping up & down telling me about the big lightning strike that happened after I had left yesterday. Of course no one had phoned me to warn me of what was waiting for me. Plus our internet connection was down.

So I've spent the day screaming at Time Warner to come out and replace a dead internet modem/router while replacing print servers, wiring, and routers. It seems that the highly talented folk in the building with the dead terminals had decided not to move the surge protectors when they remodeled the office. So the surge fried all the print servers and routers - which were plugged directly into unshielded wall sockets. Printers in other buildings all had different problems - which gave me hours of fun swapping out cables, servers, power cords, etc to try and diagnose the problem. Our idiot accounts payable clerk tried to print checks on a non-functioning printer - and instead of telling me it didn't work just wandered up & down the hall chanting "the check printer, oh the check printer."

We then had to reboot the main server to re-initialize all the ports & hardware - so I announced over the intercom for everyone to turn off their terminal. Our resident idiot (the ONLY reason he still has a job is that he is bilingual) pulled the plug on his computer, leaving 4 active terminal sessions that needed to be individually killed - just when the Time Warner guy arrived with the new modem.

We now have internet access. All printers are working. Surge protectors are in place. I used up all the spare hardware and have ordered more. One network cable is still wonky, but I just moved the clients to a neighboring router - slow but functional. At this point I just don't care. I'm going home now to drink every Guinness in the frig and watch for today's storms to roll in. With the current weather pattern in place until September, it's going to be a long summer.

Oh, did I mention the boss's son having a temper tantrum at lunch when I had the nerve to close my office door for 10 minutes for lunch instead of rushing out to help him try to print invoices that were already canceled and no longer in the system? He's threatened to go to dad "to fix things." I've taken the prudent step of assembling several empty boxes in my office in case I walk out tomorrow.

Now this was a vent & rant extraordinaire!

for listening!

Oh my! Good idea about the boxes.

Tell 'em where to stick it if they give you any trouble and be sure to insist on getting surge protectors and whatever else you need while the pain is fresh for them.

(like Bush did with the 9/11 thing

)

Dylrob · 06-17-2010, 07:42 PM

Screwed... we are so completely f'ing screwed.

After all the delays, the buyers end up getting their loan suspended because of a high debt to income ratio or something. Now my mother is going to have to immediately file for bankruptcy AGAIN, or else the bank will sell the house at the end of the month.

ShortNCuddlyAm · 06-17-2010, 08:03 PM

Quote:

Originally Posted by Dylrob

Screwed... we are so completely f'ing screwed.

After all the delays, the buyers end up getting their loan suspended because of a high debt to income ratio or something. Now my mother is going to have to immediately file for bankruptcy AGAIN, or else the bank will sell the house at the end of the month.

I am really sorry to hear that

poohbear_nc · 06-17-2010, 08:11 PM

Quote:

Originally Posted by Dylrob

Screwed... we are so completely f'ing screwed.

After all the delays, the buyers end up getting their loan suspended because of a high debt to income ratio or something. Now my mother is going to have to immediately file for bankruptcy AGAIN, or else the bank will sell the house at the end of the month.

I know it sucks, but ratchet down on the anger until you get your mom taken care of. Then go blow them to smithereens!

recluse · 06-17-2010, 08:14 PM

That is terrible, Dylrob.
I'm really sorry, buddy.

yvanleterrible · 06-17-2010, 08:21 PM

Quote:

Originally Posted by Dylrob

Screwed... we are so completely f'ing screwed.

After all the delays, the buyers end up getting their loan suspended because of a high debt to income ratio or something. Now my mother is going to have to immediately file for bankruptcy AGAIN, or else the bank will sell the house at the end of the month.

How could this farce have gone on so long?

Are the banks really milking you till bankruptcy? To make sure you have nothing left so they can make a killing on foreclosure?

I hate bankers more than anyone else in this world. Right before politicians...

pshrynk · 06-17-2010, 08:35 PM

That is horrible, Dylrob! I hope your mom can get thing in on time!

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06-17-2010, 04:13 PM	#10411
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	Windows Install sucks ... yes... I said it. BOb

06-17-2010, 04:41 PM	#10414
ShortNCuddlyAm WWHALD Posts: 7,879 Karma: 337114 Join Date: Sep 2008 Location: Mitcham, Surrey, UK Device: iPad. Selling my silver 505 here	I would like to get my hands on the little sod who called up today to complain about how the IT department had treated him. And then bang his head repeatedly against the lift doors until they open onto the lift shaft. And push him in. The problem with doing that is that it would mean the lift renovations would take even longer. Anyway, what was I rating about? Oh yes, the person calling up to complain. It was my colleague they spoke to, so I don't know exactly what the caller said, but my colleague is very good at re-stating what someone has said if it looks like there's going to be a problem. A couple of minutes of pre-amble, in which my colleague pointed out he wasn't the manager, but was happy to try and help resolve any problems the caller had. During this point, he got the caller's name. Then the caller started making vague comments about being treated badly by IT and, despite having started a couple of weeks ago, still had nothing working. At this point I peer over and look at the name, and ascertain that this is the caller's name (very unsubtle miming). It rings no bells at all (which, given I create about 99% of the user accounts would be surprising if he was a member of staff). I look him up on the company intranet - not there. OK, so maybe he's a temp - they don't go on the Intranet, so I check in AD on the network. Not there. Maybe he is a temp, but no-one's got the paperwork to HR - this happens a lot - and if that was the case, we wouldn't have created an account for him. Whilst I've been checking that, my colleague has managed to get out of the caller that they work in finance. So I call finance. They've never heard of him. I call HR. They have no record of him. My colleague is now trying to get a contact number from the caller, and their line manager's name. I'm making cut the call short motions whilst stating loudly that he doesn't work here. Then I look at the phone display to see the number - but all the display indicates is that it came from outside, they called reception and asked to be transferred. Eventually, my colleague gets given two numbers, apparently the numbers of the two desks the caller was using. He then tells the caller he's going to transfer him to the IT manager, but the caller drops the line. I check the numbers - one belongs to someone else who hasn't been out of the office for the last three weeks at least; the other, erm, is a fax. Neither numbers belong to phones/faxes anywhere near the finance department. Both numbers are in a block that is associated with another department. Whilst I'm doing that, my colleague has gone to talk to our receptionist, who says that yes, she put the call through, and that the caller had said he wanted to complain about how he had been treated by someone in IT with my colleague's name. My colleague was still rather upset by all this when he went home, despite everything suggesting that this was not a genuine complaint. My own personal suspicions are that it was either a very bad phishing attempt (perhaps the original intent had been to speak to someone high enough up to be clueless, who would then give them account details); or it's to do with a security accreditation we're going through - the timing and the block of numbers are giving that a slight edge.

06-17-2010, 05:38 PM	#10415
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	loverly keeltle of fish there! good thing you were there to backcheck. sounds like your co-worker may have accidentally given them the farm!

06-17-2010, 06:03 PM	#10416
ShortNCuddlyAm WWHALD Posts: 7,879 Karma: 337114 Join Date: Sep 2008 Location: Mitcham, Surrey, UK Device: iPad. Selling my silver 505 here	Yeah - he can be a little too trusting of people on the phone at times - he slips into "the customer is always right" mindset, which can actually lead to some atrociously bad customer service, and potential problems like this one!

06-17-2010, 07:42 PM	#10420
Dylrob Murderous Mustela Posts: 10,234 Karma: 48000000 Join Date: Oct 2006 Location: The other land of schnitzel and beer Device: iPad M1 Pro, Kindle Paperwhite	Screwed... we are so completely f'ing screwed. After all the delays, the buyers end up getting their loan suspended because of a high debt to income ratio or something. Now my mother is going to have to immediately file for bankruptcy AGAIN, or else the bank will sell the house at the end of the month.

06-17-2010, 08:14 PM	#10423
recluse Banned Posts: 3,724 Karma: 535488 Join Date: Feb 2010 Location: the Mortuary Device: Kindle 2	That is terrible, Dylrob. I'm really sorry, buddy.

06-17-2010, 08:35 PM	#10425
pshrynk Beepbeep n beebeep, yeah! Posts: 11,726 Karma: 8255450 Join Date: Apr 2008 Location: La Crosse, Wisconsin, aka America's IceBox Device: iThingie, KmkII, I miss Zelda!	That is horrible, Dylrob! I hope your mom can get thing in on time!