The Vent and Rant Thread - Page 682

recluse · 06-10-2010, 03:58 PM

Silly Deb.
No pills.
recluse likes talking to you.
You are nice to me.
Nice inside, shows outside.
Yes!

badgoodDeb · 06-10-2010, 04:06 PM

**Mwah** ! Love you too, Recluse. Go take your walk before it storms. We'll still be here. Perhaps a different subset of "we" but some of us will be awake no matter the hour!

recluse · 06-10-2010, 05:44 PM

Hi, Deb!
*BIG HUG*
Big storm!
Sunshine everywhere!

How are you?

Dylrob · 06-11-2010, 02:16 AM

YouTube's loading slower than a slug on an oil slick. What else is new!

happy_terd · 06-11-2010, 02:17 AM

A slug on an oil slick is pretty fast depending on how you hold it.

SneakySnake · 06-11-2010, 02:53 AM

he would slow down on an ice berg though. his snot would freeze.

pshrynk · 06-11-2010, 11:04 AM

I bought a NordicTrack striding workout machine in February. I was also sold an iFit module that I was told would "help track progress." I didn't get around to putting that in for about a month and a half. We used the machine in that time and we were both pleased with the way it performed. There were preprogrammed workouts that were quite good. The machine pushed our heart rates and we felt we were getting in better shape. We loved our machine.

Then, I made the all time buggered up mistake of putting the iFit module in. That little spawn of Satan piece of electronics proceeded to completely to reprogram the machine so that it became instantly worthless. Instead of a good level of resistance at a pace that worked well to get us into cardio range, it now has minimal resistance and demands a pace that brings our heart rates up to the 180's. We both got chest pains just from trying to keep up with the demands of the "new, improved" programming.

I wrote to iFit CS and asked that they re-do my machine back to the way it used to be. They wrote back and said that I could increase the resistance by pushing the + button on the console. I wrote back stating it was the rate that I was concerned with and to please return my machine to its origianl condition. They wrote back that they had received numerous complaints about the new programming and that they would be re-doing the workouts "within a week." That was two weeks ago and still nothing.

Two nights ago, after work, I called NordicTrack to see when they were going to do the reprogramming. I was on hold for half an hour, then put back on hold for twenty minutes, then told that, "You need to call iFit (a subsidiary of the same company) for that. They just closed."

I called last night and asked to be connected to iFit. The CSR on the line sounded put out that she had to give me the number and would not connect me. (This after half an hour on hold to get her.) I called iFit and waited the prerequisite half hour to get a CSR. I asked when the reprogramming was going to take place. After explaining to the CSR what the problem was, he proceeded to tell me that they had reprogrammed the machine because the original programming was wrong.

I told him that the new programming was evidently worse, and told him about the heart rate that it was generating. He acted as if he did not know what I was talking about and continued to insist that the company was right and that I was wrong to ask to have my machine programmed the way that I wanted it to be programmed. When I was insistent, he said, "We don't just keep old programming sitting on a shelf in case one customer doesn't like the new program."

I told him that I was, according to one of his colleagues, not alone and read him the e-mail. At that point he told me -- and this is as near a direct quote as I can remember -- "That's iFit Workouts! I don't have anything to do wth them!" Now, he had answered the phone, "iFit Customer Service," not twenty minutes earlier. I asked to be transferred to iFit, and he refused. I asked to speak with his supervisor, and he asked me, "What do you think a supervisor is going to do for you? I already told you that we will not reprogram your machine." He then went on to tell me about how the supervisors were far too important to sully their hands with actual customer service.

I asked to be connected to the complaint department and was told I had to write to the president of the company. He refused to give me that worthy's name. I told him that he had been quite unhelpful and hung up, I called NordicTrack agian (half hour hold) and asked to be connected to the complaint department. Send a snail mail to the company president.

At one point, I had asked for them to send someone around to pick up the machine and give me a check for my money back and was told I had to call Sears to return it. I called Sears and told the salesman what had happened. Want to know what the first words out of his mouth were? "Oh, I am so sorry that you have had this problem!" That was the FIRST apology I had received in the entire three hours I have wasted dealing with this company and it came from the Sears guy!

Moral: Never EVER buy anything from NordicTrack, iFit, or ICON Fitness. They don't care about you after they steal your money. They have no intention of making things right, even when it is they who have messed up the whole process. They have a Customer Service Algorithm that basically consists of making you waste your time long enough that you finally give up.

I filed a complaint with the Better Business Bureau and put an abbreviated version on FaceBook. Later, I found this nifty site called pissedconsumer.com. You can read my rant there, as well.

Now I'm off to send an e-mail to the Chair, Department of Cardiology, Mayo Clinic, to advise them to not recommend NordicTrack to their patients whom they do not wish to have an arrest while working out.

happy_terd · 06-11-2010, 11:35 AM

Sorry about your luck pshrynk.

---------------------------------

recluse · 06-11-2010, 12:08 PM

Sorry to hear that, pshrynk. It's deplorable, yet so typical. My mother's 55 and over community went through similar problems with machines purchased for their gym. There is an organization for senior citizen complaints that is incredibly effective. The community was basically told to fark off. When they contacted the above organization, the company caved in like wet cardboard. I believe it is connected to or can be contacted through AARP. The community found them on the net, at any rate. I will try to find out through my mother for you, but she is a little unreliable. I will do my best to get the name for you.

dsvick · 06-11-2010, 12:37 PM

Wow that sucks! Did you ever write to the president of the company? I'd bet he'd be very interested in finding out what you have to say.

Other than that I'd continue to do what you've been doing and post it far and wide!

kennyc · 06-11-2010, 01:05 PM

That totally Sucks Pshrynk!

(almost as bad as Windows Vista!)

pshrynk · 06-11-2010, 01:43 PM

Quote:

Originally Posted by recluse

Sorry to hear that, pshrynk. It's deplorable, yet so typical. My mother's 55 and over community went through similar problems with machines purchased for their gym. There is an organization for senior citizen complaints that is incredibly effective. The community was basically told to fark off. When they contacted the above organization, the company caved in like wet cardboard. I believe it is connected to or can be contacted through AARP. The community found them on the net, at any rate. I will try to find out through my mother for you, but she is a little unreliable. I will do my best to get the name for you.

Thanks, I would greatly appreciate that!

Quote:

Originally Posted by dsvick

Wow that sucks! Did you ever write to the president of the company? I'd bet he'd be very interested in finding out what you have to say.

Other than that I'd continue to do what you've been doing and post it far and wide!

Not yet. Right now I'm in the "tell everyone in the world via the magic of the internet" phase. After I've done that, I'll write my snail mail letter, including the links where he can go to try and defend his snotty CSRs...

Quote:

Originally Posted by kennyc

That totally Sucks Pshrynk!

(almost as bad as Windows Vista!)

Windows Vista was simple actually. I just never expected that to work well at all and did not have this level of disappointment. And Windows Whatever (c) that preceded it was no gem, either, so I didn't feel the need to get bac to what I had lost...

badgoodDeb · 06-11-2010, 02:06 PM

Pshrynk - Can you reset to the old program, by leaving unplugged for a while .... or removing console batteries for several hours .... or something along those lines?

pshrynk · 06-11-2010, 02:25 PM

Quote:

Originally Posted by badgoodDeb

Pshrynk - Can you reset to the old program, by leaving unplugged for a while .... or removing console batteries for several hours .... or something along those lines?

Oh, I wish that would work. They reprogrammed the firmware, so no.

Bilbo1967 · 06-11-2010, 02:27 PM

When I have problems like this I usually hit the offending item with a hammer.

It's never worked yet, but it makes me feel better.

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06-10-2010, 03:58 PM	#10216
recluse Banned Posts: 3,724 Karma: 535488 Join Date: Feb 2010 Location: the Mortuary Device: Kindle 2	Silly Deb. No pills. recluse likes talking to you. You are nice to me. Nice inside, shows outside. Yes!

06-10-2010, 04:06 PM	#10217
badgoodDeb Grand Sorcerer Posts: 8,558 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	Mwah ! Love you too, Recluse. Go take your walk before it storms. We'll still be here. Perhaps a different subset of "we" but some of us will be awake no matter the hour!

06-10-2010, 05:44 PM	#10218
recluse Banned Posts: 3,724 Karma: 535488 Join Date: Feb 2010 Location: the Mortuary Device: Kindle 2	Hi, Deb! BIG HUG Big storm! Sunshine everywhere! How are you?

06-11-2010, 02:16 AM	#10219
Dylrob Murderous Mustela Posts: 10,234 Karma: 48000000 Join Date: Oct 2006 Location: The other land of schnitzel and beer Device: iPad M1 Pro, Kindle Paperwhite	YouTube's loading slower than a slug on an oil slick. What else is new!

06-11-2010, 02:17 AM	#10220
happy_terd Banned Posts: 13,045 Karma: 10105011 Join Date: Jan 2010 Location: Finally made it to Walmart. Device: PRS 420	A slug on an oil slick is pretty fast depending on how you hold it.

06-11-2010, 02:53 AM	#10221
SneakySnake I'm watching you! Posts: 6,113 Karma: 22344652 Join Date: Mar 2010 Location: Sunny Coast Qld, OZ Device: Sony PRS-900(unused lately) iPadAir2, want me Kindle Oasis	he would slow down on an ice berg though. his snot would freeze.

06-11-2010, 11:04 AM	#10222
pshrynk Beepbeep n beebeep, yeah! Posts: 11,726 Karma: 8255450 Join Date: Apr 2008 Location: La Crosse, Wisconsin, aka America's IceBox Device: iThingie, KmkII, I miss Zelda!	I bought a NordicTrack striding workout machine in February. I was also sold an iFit module that I was told would "help track progress." I didn't get around to putting that in for about a month and a half. We used the machine in that time and we were both pleased with the way it performed. There were preprogrammed workouts that were quite good. The machine pushed our heart rates and we felt we were getting in better shape. We loved our machine. Then, I made the all time buggered up mistake of putting the iFit module in. That little spawn of Satan piece of electronics proceeded to completely to reprogram the machine so that it became instantly worthless. Instead of a good level of resistance at a pace that worked well to get us into cardio range, it now has minimal resistance and demands a pace that brings our heart rates up to the 180's. We both got chest pains just from trying to keep up with the demands of the "new, improved" programming. I wrote to iFit CS and asked that they re-do my machine back to the way it used to be. They wrote back and said that I could increase the resistance by pushing the + button on the console. I wrote back stating it was the rate that I was concerned with and to please return my machine to its origianl condition. They wrote back that they had received numerous complaints about the new programming and that they would be re-doing the workouts "within a week." That was two weeks ago and still nothing. Two nights ago, after work, I called NordicTrack to see when they were going to do the reprogramming. I was on hold for half an hour, then put back on hold for twenty minutes, then told that, "You need to call iFit (a subsidiary of the same company) for that. They just closed." I called last night and asked to be connected to iFit. The CSR on the line sounded put out that she had to give me the number and would not connect me. (This after half an hour on hold to get her.) I called iFit and waited the prerequisite half hour to get a CSR. I asked when the reprogramming was going to take place. After explaining to the CSR what the problem was, he proceeded to tell me that they had reprogrammed the machine because the original programming was wrong. I told him that the new programming was evidently worse, and told him about the heart rate that it was generating. He acted as if he did not know what I was talking about and continued to insist that the company was right and that I was wrong to ask to have my machine programmed the way that I wanted it to be programmed. When I was insistent, he said, "We don't just keep old programming sitting on a shelf in case one customer doesn't like the new program." I told him that I was, according to one of his colleagues, not alone and read him the e-mail. At that point he told me -- and this is as near a direct quote as I can remember -- "That's iFit Workouts! I don't have anything to do wth them!" Now, he had answered the phone, "iFit Customer Service," not twenty minutes earlier. I asked to be transferred to iFit, and he refused. I asked to speak with his supervisor, and he asked me, "What do you think a supervisor is going to do for you? I already told you that we will not reprogram your machine." He then went on to tell me about how the supervisors were far too important to sully their hands with actual customer service. I asked to be connected to the complaint department and was told I had to write to the president of the company. He refused to give me that worthy's name. I told him that he had been quite unhelpful and hung up, I called NordicTrack agian (half hour hold) and asked to be connected to the complaint department. Send a snail mail to the company president. At one point, I had asked for them to send someone around to pick up the machine and give me a check for my money back and was told I had to call Sears to return it. I called Sears and told the salesman what had happened. Want to know what the first words out of his mouth were? "Oh, I am so sorry that you have had this problem!" That was the FIRST apology I had received in the entire three hours I have wasted dealing with this company and it came from the Sears guy! Moral: Never EVER buy anything from NordicTrack, iFit, or ICON Fitness. They don't care about you after they steal your money. They have no intention of making things right, even when it is they who have messed up the whole process. They have a Customer Service Algorithm that basically consists of making you waste your time long enough that you finally give up. I filed a complaint with the Better Business Bureau and put an abbreviated version on FaceBook. Later, I found this nifty site called pissedconsumer.com. You can read my rant there, as well. Now I'm off to send an e-mail to the Chair, Department of Cardiology, Mayo Clinic, to advise them to not recommend NordicTrack to their patients whom they do not wish to have an arrest while working out.

06-11-2010, 11:35 AM	#10223
happy_terd Banned Posts: 13,045 Karma: 10105011 Join Date: Jan 2010 Location: Finally made it to Walmart. Device: PRS 420	Sorry about your luck pshrynk. ---------------------------------

06-11-2010, 12:08 PM	#10224
recluse Banned Posts: 3,724 Karma: 535488 Join Date: Feb 2010 Location: the Mortuary Device: Kindle 2	Sorry to hear that, pshrynk. It's deplorable, yet so typical. My mother's 55 and over community went through similar problems with machines purchased for their gym. There is an organization for senior citizen complaints that is incredibly effective. The community was basically told to fark off. When they contacted the above organization, the company caved in like wet cardboard. I believe it is connected to or can be contacted through AARP. The community found them on the net, at any rate. I will try to find out through my mother for you, but she is a little unreliable. I will do my best to get the name for you.

06-11-2010, 12:37 PM	#10225
dsvick Wizard Posts: 2,737 Karma: 635747 Join Date: Nov 2009 Location: Northeast Ohio, USA Device: PRS-900	Wow that sucks! Did you ever write to the president of the company? I'd bet he'd be very interested in finding out what you have to say. Other than that I'd continue to do what you've been doing and post it far and wide!

06-11-2010, 01:05 PM	#10226
kennyc The Dank Side of the Moon Posts: 35,922 Karma: 119747553 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2 & PW, Onyx Boox Go6	That totally Sucks Pshrynk! (almost as bad as Windows Vista!)

06-11-2010, 02:06 PM	#10228
badgoodDeb Grand Sorcerer Posts: 8,558 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	Pshrynk - Can you reset to the old program, by leaving unplugged for a while .... or removing console batteries for several hours .... or something along those lines?

06-11-2010, 02:27 PM	#10230
Bilbo1967 Not scared! Posts: 13,424 Karma: 81011643 Join Date: Mar 2009 Location: Midlands, UK Device: Kindle Paperwhite 10, Huawei M5 10	When I have problems like this I usually hit the offending item with a hammer. It's never worked yet, but it makes me feel better.