windows 7 does not recognize prs 600 - Page 2

HarryT · 11-25-2009, 03:11 AM

Quote:

Originally Posted by darylbrayman

I've had issues with Vista, ELB works on one machine and not on another. The best and easiest solution I've found so far is to down grade the Sony ELB software to Ver 2.5. I don't seem to have lost any features (i"m still using ver 3 on my XP machines), the only pain is the "there is a newer version library blah blah blah" message that keeps coming up, I just ignore it. Until Sony fixes the software once and for all I'll just used the dummied down ELB software. I plan on upgrading to windows 7 this week.

Quote:

Originally Posted by DougFNJ

Call Sony Support, I had issues initially after doing the upgrade, they walked me through the whole way and didn't get off the phone until everything worked as it should. Windows 7 64 Bit here....

https://www.mobileread.com/forums/showthread.php?t=61990

Main thing to know which was VERY important was to delete the Kinoma files that were in 2 locations.

I'm afraid you're both missing the point. The problem being reported here has nothing whatsoever to do with the Sony eBook Library software, but is that Windows itself is not recognising the Reader as a mass storage device. That has got to be down to either:

- A problem with the USB port.
- A problem with the cable.
- A problem with the Reader.

Until the original poster can get Windows to recognise the Reader as an "external disk", any talk of the eBook Library software is pointless.

Twolane · 11-30-2009, 12:11 PM

Win 7 32-bit
Latest version of Sony software

I too am having a similar problem. I've downloaded several books using the Sony software onto my 600. I've charged it as well, several times.

Now, when I connect the unit to the same computer, it tells me "USB device not recognized". What's with that?

Yeah, I know, it's not a Sony problem, it's a hardware issue. Oh well.

HorridRedDog · 11-30-2009, 06:49 PM

Just bought the PRS-600 and had the same problems +.

Go to http://www.mobileread.mobi/forums/sh...ad.php?t=40987

I had installed the Sony eBook Library on Win XP before upgrading to Win 7 (64bit). It worked "as software".

I then upgraded Windows and bought the PRS-600.

I could not get it to work/recocnize the ereader.

I also could not uninstall "eBook Library" the normal way and had to download "Revo Uninstaller" to get rid of it.

Then follow the instructions at http://www.mobileread.mobi/forums/sh...ad.php?t=40987

It now works perfectly with Windows 7 (64bit).

kennyc · 11-30-2009, 07:02 PM

Aha! One more reason to do a Clean Install of W7

Idoine · 12-01-2009, 07:23 PM

I have Windows 7, 64 bits, and the last EBL version (3.0.01.10191), and I had this problem of "Device not recognised" too, pretty scaring as I just had mine this same day.
I just reset my PRS600, and after its restart, all went well.

Stinkfist · 12-04-2009, 06:34 PM

To follow up with mine, I spent quite a while in an online support chat with sony, It was not helpful at all. I'm fairly tech say and do web design and support for a living so I was pretty familiar with typical trouble shooting. I went through this with their first tier support and he wasn't able to resolve the issue, got a 2nd tier support person on, he took a few minutes to "read the previous conversation" and then had me do most of the same steps (all of which I had tried previously on my own)
The end result was "well we tried everything and nothing worked, you should update your MB drivers/flash your bios".

I haven't bothered as my comp works just fine and shouldn't need to do that.
I just use an older comp that is recognizing it and have decided to live without it on my win 7 comp.

I'm sorry that this doesn't really help any others out there that may be experiencing the same issue. but that is where I'm at now.

mcaw · 06-10-2010, 12:10 AM

Quote:

Originally Posted by Stinkfist

To follow up with mine, I spent quite a while in an online support chat with sony, It was not helpful at all. I'm fairly tech say and do web design and support for a living so I was pretty familiar with typical trouble shooting. I went through this with their first tier support and he wasn't able to resolve the issue, got a 2nd tier support person on, he took a few minutes to "read the previous conversation" and then had me do most of the same steps (all of which I had tried previously on my own)
The end result was "well we tried everything and nothing worked, you should update your MB drivers/flash your bios".

I haven't bothered as my comp works just fine and shouldn't need to do that.
I just use an older comp that is recognizing it and have decided to live without it on my win 7 comp.

I'm sorry that this doesn't really help any others out there that may be experiencing the same issue. but that is where I'm at now.

I was wondering if you ever solved your problem, because I think maybe I have the same one.
I don't know much about computers but I think my PC does recognize my reader because I can see the properties, but when I go to My Computer it doesn't show the device, so I can't access it.
I really hope you can help me!

Thanks.

dorino · 06-10-2010, 12:43 PM

And this is why I always have a small partition devoted to a previous generation operating system on my newer computers.

Oh, operating systems. You can be so cruel.

kennyc · 06-10-2010, 12:56 PM

Can I get a show of hands of those using windows 7 and it is working properly with the Sony Library and your Reader?

I'm about to upgrade to win7-64

dorino · 06-10-2010, 01:03 PM

win 7 64 is officially supported. Ideally, you shouldn't need to use the Sony Library software. The device should work, whether Sony Library does is another story.

kennyc · 06-10-2010, 01:40 PM

Quote:

Originally Posted by dorino

win 7 64 is officially supported. Ideally, you shouldn't need to use the Sony Library software. The device should work, whether Sony Library does is another story.

Yeah, I know that, but people have had issues even with xp and the library software....

I'm just looking for confirmation that someone is running it under win7-64.

s3ntient · 06-11-2010, 03:47 PM

Quote:

Originally Posted by kennyc

Yeah, I know that, but people have had issues even with xp and the library software....

I'm just looking for confirmation that someone is running it under win7-64.

I have the Reader Library installed and running on Windows7 x64 (both Pro and Enterprise, haven't tried on other editions) without issues, my PRS-600 is detected and working properly.

kennyc · 06-11-2010, 04:07 PM

Quote:

Originally Posted by s3ntient

I have the Reader Library installed and running on Windows7 x64 (both Pro and Enterprise, haven't tried on other editions) without issues, my PRS-600 is detected and working properly.

Thank you!

sunnysmiles · 06-19-2010, 09:19 AM

Quote:

Originally Posted by Stinkfist

the title pretty much says it all.

No matter what I do I cannot get win 7 64 bit to recognize my 600.
I cant update, cant access it, nada. It is an unrecognizable usb device.
I made sure I have the correct cable, have latest firmware update, tried to reset the device, reformatted. nothing will get it to recognize.
Any suggestions?

I had that problem a couple of days ago .In the end I used the re set button and then I went into the settings on the reader and pressed restore defaults .Today it works fine . I have been using windows 7 since Jan and this problerm only occured a few days ago.

kennyc · 06-19-2010, 09:29 AM

I have the 505 and 900 and installed the Sony Library software on my new Windows 7 - 64 machine last week and all works perfectly.

I don't think it is a general problem with windows 7 but possibly with your usb ports/management ... I had that sort of thing (unrecognized device) happen on laptops, desktops, etc. and generally have to go into the device manager and uninstall/remove the device/driver and reinstall it.

11-30-2009, 06:49 PM	#18
HorridRedDog Addict Posts: 322 Karma: 1592 Join Date: Nov 2009 Device: PRS-600 EB-1150	Just bought the PRS-600 and had the same problems +. Go to http://www.mobileread.mobi/forums/sh...ad.php?t=40987 I had installed the Sony eBook Library on Win XP before upgrading to Win 7 (64bit). It worked "as software". I then upgraded Windows and bought the PRS-600. I could not get it to work/recocnize the ereader. I also could not uninstall "eBook Library" the normal way and had to download "Revo Uninstaller" to get rid of it. Then follow the instructions at http://www.mobileread.mobi/forums/sh...ad.php?t=40987 It now works perfectly with Windows 7 (64bit). Last edited by HorridRedDog; 11-30-2009 at 06:55 PM.

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11-30-2009, 12:11 PM	#17
Twolane Junior Member Posts: 1 Karma: 10 Join Date: Nov 2009 Device: Sony PRS-600	Win 7 32-bit Latest version of Sony software I too am having a similar problem. I've downloaded several books using the Sony software onto my 600. I've charged it as well, several times. Now, when I connect the unit to the same computer, it tells me "USB device not recognized". What's with that? Yeah, I know, it's not a Sony problem, it's a hardware issue. Oh well.

11-30-2009, 07:02 PM	#19
kennyc The Dank Side of the Moon Posts: 35,914 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Aha! One more reason to do a Clean Install of W7

12-01-2009, 07:23 PM	#20
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	I have Windows 7, 64 bits, and the last EBL version (3.0.01.10191), and I had this problem of "Device not recognised" too, pretty scaring as I just had mine this same day. I just reset my PRS600, and after its restart, all went well.

12-04-2009, 06:34 PM	#21
Stinkfist Junior Member Posts: 7 Karma: 10 Join Date: Aug 2009 Device: PRS 600b	To follow up with mine, I spent quite a while in an online support chat with sony, It was not helpful at all. I'm fairly tech say and do web design and support for a living so I was pretty familiar with typical trouble shooting. I went through this with their first tier support and he wasn't able to resolve the issue, got a 2nd tier support person on, he took a few minutes to "read the previous conversation" and then had me do most of the same steps (all of which I had tried previously on my own) The end result was "well we tried everything and nothing worked, you should update your MB drivers/flash your bios". I haven't bothered as my comp works just fine and shouldn't need to do that. I just use an older comp that is recognizing it and have decided to live without it on my win 7 comp. I'm sorry that this doesn't really help any others out there that may be experiencing the same issue. but that is where I'm at now.

06-10-2010, 12:43 PM	#23
dorino I'm odd. Take note. Posts: 325 Karma: 779 Join Date: Jun 2010 Location: Montana Device: deceased PRS-600, Nook STR	And this is why I always have a small partition devoted to a previous generation operating system on my newer computers. Oh, operating systems. You can be so cruel.

06-10-2010, 12:56 PM	#24
kennyc The Dank Side of the Moon Posts: 35,914 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Can I get a show of hands of those using windows 7 and it is working properly with the Sony Library and your Reader? I'm about to upgrade to win7-64

06-10-2010, 01:03 PM	#25
dorino I'm odd. Take note. Posts: 325 Karma: 779 Join Date: Jun 2010 Location: Montana Device: deceased PRS-600, Nook STR	win 7 64 is officially supported. Ideally, you shouldn't need to use the Sony Library software. The device should work, whether Sony Library does is another story.

06-19-2010, 09:29 AM	#30
kennyc The Dank Side of the Moon Posts: 35,914 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	I have the 505 and 900 and installed the Sony Library software on my new Windows 7 - 64 machine last week and all works perfectly. I don't think it is a general problem with windows 7 but possibly with your usb ports/management ... I had that sort of thing (unrecognized device) happen on laptops, desktops, etc. and generally have to go into the device manager and uninstall/remove the device/driver and reinstall it.