Reader library 3.2 will not open

mikthor · 06-02-2010, 12:56 PM

I recently updated reader library to version 3.2 (ReaderLibraryInstaller_3.2.00.05120.exe) and now the program will not open on my pc.

task manager shows reader library launcher.exe and reader library in running processes.

I have uninstalled and reinstalled X 2 and cannot get any help from Sony

trout · 06-02-2010, 01:43 PM

Quote:

Originally Posted by mikthor

I recently updated reader library to version 3.2 (ReaderLibraryInstaller_3.2.00.05120.exe) and now the program will not open on my pc.

task manager shows reader library launcher.exe and reader library in running processes.

I have uninstalled and reinstalled X 2 and cannot get any help from Sony

Same problem

purple_kathryn · 06-02-2010, 01:58 PM

Me too

Which suggests that it's really not us!

Yarrow · 06-02-2010, 03:04 PM

Me too. Very annoying. Anyone tried uninstalling adn starting with fresh install>

sonyaddict · 06-02-2010, 03:23 PM

Even though you uninstall the program and reinstall it i would suggest to contact sony customer service! they will help you making your reader library to launch. They did a great job!! 877-263-2863
if its any good try to disable the antivirus

SameOldStory · 06-02-2010, 03:29 PM

Try uninstalling it with Revo Uninstaller. In the last 2 parts select all leftover files that it finds and then click deleate.

Even if you "uninstall" a program it leaves a lot of sh---- stuff. This will remove all of it.

It may not fix the Sony install problem but it will get rid of all the stuff and let you do a clean install.

purple_kathryn · 06-02-2010, 05:17 PM

Thanks SOS

Gave it a go but still no joy I'm afraid (although at least i know it's a clean install!)

I've got an email in with Sony so I'll see if that yields anything. Until then I shall have to have improperly sorted books

petercreasey · 06-02-2010, 05:26 PM

Quote:

Originally Posted by purple_kathryn

I've got an email in with Sony so I'll see if that yields anything. Until then I shall have to have improperly sorted books

Kathryn, I have had CONSISTENTLY very good luck calling Sony Customer Service for help.

Yarrow · 06-03-2010, 05:39 AM

Please share any advice from Sony. thanks.

mikthor · 06-03-2010, 11:50 AM

Have tried clean reinstall to no avail.

DrZoidberg · 06-03-2010, 12:12 PM

Calibre can can do everything Sony Library can do and more. The Sony Library has given me nothing but head-aches. I uninstalled it almost right away.

JSWolf · 06-03-2010, 12:22 PM

I've installed Reader Library on Vista Home Premium, XP Professional, XP Home (x2), Windows 7 Ultimate (x2), Windows 7 Home Premium, Windows 7 Ultimate RTM (x2) and they all worked without a problem. So I really do think it is something on your systems that is causing the problem.

And this is all on 5 different computers too.

purple_kathryn · 06-03-2010, 01:52 PM

Quote:

Originally Posted by petercreasey

Kathryn, I have had CONSISTENTLY very good luck calling Sony Customer Service for help.

I'll give them a go at the weekend Peter

daisy76 · 06-03-2010, 04:11 PM

Mine was working on the desktop (XP) and not on my laptop (vista) and then I did the upgrade and it worked for about 1 day on my desktop and has not worked on my laptop.

I end up using ADE. There seems to be a problem with the software.

purple_kathryn · 06-04-2010, 08:49 AM

I might try installing the software on my lap top and see if it works on that.

06-02-2010, 12:56 PM	#1
mikthor Junior Member Posts: 2 Karma: 10 Join Date: Jun 2010 Device: prs_500	Reader library 3.2 will not open I recently updated reader library to version 3.2 (ReaderLibraryInstaller_3.2.00.05120.exe) and now the program will not open on my pc. task manager shows reader library launcher.exe and reader library in running processes. I have uninstalled and reinstalled X 2 and cannot get any help from Sony

06-03-2010, 05:39 AM	#9
Yarrow Enthusiast Posts: 45 Karma: 10 Join Date: Aug 2007 Location: Lancashire, UK Device: Sony PRS500& PRS505; iPad; and Kindle	Advice from Sony?? Please share any advice from Sony. thanks.

06-03-2010, 12:22 PM	#12
JSWolf Resident Curmudgeon Posts: 80,784 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I've installed Reader Library on Vista Home Premium, XP Professional, XP Home (x2), Windows 7 Ultimate (x2), Windows 7 Home Premium, Windows 7 Ultimate RTM (x2) and they all worked without a problem. So I really do think it is something on your systems that is causing the problem. And this is all on 5 different computers too. Last edited by JSWolf; 06-03-2010 at 12:28 PM.

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06-02-2010, 01:58 PM	#3
purple_kathryn Mostly harmless Posts: 26 Karma: 10 Join Date: Jun 2010 Location: Northern Ireland Device: Kobo Aura	Me too Which suggests that it's really not us!

06-02-2010, 03:04 PM	#4
Yarrow Enthusiast Posts: 45 Karma: 10 Join Date: Aug 2007 Location: Lancashire, UK Device: Sony PRS500& PRS505; iPad; and Kindle	Me too. Very annoying. Anyone tried uninstalling adn starting with fresh install>

06-02-2010, 03:23 PM	#5
sonyaddict Junior Member Posts: 3 Karma: 10 Join Date: Jun 2010 Device: prs300	Even though you uninstall the program and reinstall it i would suggest to contact sony customer service! they will help you making your reader library to launch. They did a great job!! 877-263-2863 if its any good try to disable the antivirus

06-02-2010, 03:29 PM	#6
SameOldStory My True Self Posts: 3,126 Karma: 66242098 Join Date: Apr 2010 Location: Trantor, Galactic Center Device: Galaxy Tab 2 7.0	Try uninstalling it with Revo Uninstaller. In the last 2 parts select all leftover files that it finds and then click deleate. Even if you "uninstall" a program it leaves a lot of sh---- stuff. This will remove all of it. It may not fix the Sony install problem but it will get rid of all the stuff and let you do a clean install.

06-02-2010, 05:17 PM	#7
purple_kathryn Mostly harmless Posts: 26 Karma: 10 Join Date: Jun 2010 Location: Northern Ireland Device: Kobo Aura	Thanks SOS Gave it a go but still no joy I'm afraid (although at least i know it's a clean install!) I've got an email in with Sony so I'll see if that yields anything. Until then I shall have to have improperly sorted books

06-03-2010, 11:50 AM	#10
mikthor Junior Member Posts: 2 Karma: 10 Join Date: Jun 2010 Device: prs_500	Have tried clean reinstall to no avail.

06-03-2010, 12:12 PM	#11
DrZoidberg Connoisseur Posts: 72 Karma: 345846 Join Date: Jan 2010 Device: Sony PRS-600	Calibre can can do everything Sony Library can do and more. The Sony Library has given me nothing but head-aches. I uninstalled it almost right away.

06-03-2010, 04:11 PM	#14
daisy76 Member Posts: 14 Karma: 10 Join Date: Jul 2009 Device: Sony Ereader	Mine was working on the desktop (XP) and not on my laptop (vista) and then I did the upgrade and it worked for about 1 day on my desktop and has not worked on my laptop. I end up using ADE. There seems to be a problem with the software.

06-04-2010, 08:49 AM	#15
purple_kathryn Mostly harmless Posts: 26 Karma: 10 Join Date: Jun 2010 Location: Northern Ireland Device: Kobo Aura	I might try installing the software on my lap top and see if it works on that.