Books removed from fictionwise?

[pdurrant]

Originally Posted by ATimson

I thought that this was typical of their "across the board" sales; the rebates on new titles will apply to Micropay purchases, but not the "all books in a category" or "all books" sales.

30% or less rebates have always applied to Micropay sales in the past, even across-the-board ones. E.g. the 30% off Science Fiction ebooks in May 2009.

[shadowcat1017]

Originally Posted by pdurrant

30% or less rebates have always applied to Micropay sales in the past, even across-the-board ones. E.g. the 30% off Science Fiction ebooks in May 2009.

Yes, but it's always been true that in order to get the special rebates offered, you have to pay with a credit card/Paypal. In other words, to get a 30% micropay rebate, you have to pay with actual money and not the money in your micropay account. This has always been the case in the past and isn't new due to this upheaval. For the regular rebates (ie. the standard 10% rebate), you've always been able to pay with micropay while still receiving the micropay rebate. Did that make sense? It made sense in my head.

[Marcy]

Originally Posted by shadowcat1017

Yes, but it's always been true that in order to get the special rebates offered, you have to pay with a credit card/Paypal. In other words, to get a 30% micropay rebate, you have to pay with actual money and not the money in your micropay account. This has always been the case in the past and isn't new due to this upheaval. For the regular rebates (ie. the standard 10% rebate), you've always been able to pay with micropay while still receiving the micropay rebate. Did that make sense? It made sense in my head.

This can be variable, depending on some whim I have never been able to figure out.

For the past couple of months new DRM'd books have been available with a 35% rebate that does apply even when paying with Micropay. Good deal. But the 30% off sale last week, didn't work with Micropay.

-Marcy

[pdurrant]

Originally Posted by shadowcat1017

Yes, but it's always been true that in order to get the special rebates offered, you have to pay with a credit card/Paypal.

Umm.. No. I even gave an example where that was not the case.

[shadowcat1017]

Originally Posted by pdurrant

Umm.. No. I even gave an example where that was not the case.

I'm sorry, I guess I was a little too free in my use of the word "always". I didn't actually mean to say that you always had to pay with a credit card to get the major rebates, just much of the time. At least, that's been my experience. As Marcy said, it does seem to vary from sale to sale, and I haven't been able to set down any hard and fast rules either. In fact, there's even been a time or two when a particular book said you would get the rebate only with a credit card payment, but then after I added it to my cart, it let me pay with micropay and I still got the rebate. The whole thing's been a little buggy for a while. YMMV.

[pdurrant]

Originally Posted by shadowcat1017

there's even been a time or two when a particular book said you would get the rebate only with a credit card payment, but then after I added it to my cart, it let me pay with micropay and I still got the rebate. The whole thing's been a little buggy for a while. YMMV.

That's true enough. there was the 75% rebate on Agatha Christie titles, for instance. That said CC only, but worked with Micropay.

I don't mind if the discounts on RRP drop, if the RRPs also drop. We'll have to wait until the dust settles I guess.

[TallMomof2]

I bought a few books on Monday and only the club discount applied since I was using Micropay. All other rebates (which were less than 35%) would only be applied if I used a CC or Paypal.

[langshipley]

I tried to re-download a book (just to test, I already have it backed up on my PC) and this is a book that is as Fictionwise puts is "No Longer For Sale" and I got this message:

"Territory not authorized.
You are attempting to download an e-book that has territorial restrictions and it appears that you are in a country that is not authorized.
Please contact the website you purchased this e-book from to determine if an error in processing has occurred. We apologize for the inconvenience."

[FizzyWater]

Originally Posted by langshipley

I tried to re-download a book (just to test, I already have it backed up on my PC) and this is a book that is as Fictionwise puts is "No Longer For Sale" and I got this message:

"Territory not authorized.
You are attempting to download an e-book that has territorial restrictions and it appears that you are in a country that is not authorized.
Please contact the website you purchased this e-book from to determine if an error in processing has occurred. We apologize for the inconvenience."

Yep, I got that one, too.

[Elvira]

wow...from the response here and on other sites... fictionwise is doing a great job of upsetting potential customers..!!!

[chlorine]

Originally Posted by langshipley

I tried to re-download a book (just to test, I already have it backed up on my PC) and this is a book that is as Fictionwise puts is "No Longer For Sale" and I got this message:

"Territory not authorized.
You are attempting to download an e-book that has territorial restrictions and it appears that you are in a country that is not authorized.
Please contact the website you purchased this e-book from to determine if an error in processing has occurred. We apologize for the inconvenience."

Crap. Hope this is temporary and once things are sorted out they don't reinstantiate geographical restrictions based on geolocation of your IP address. If they do that I won't be able to buy the vast majority of books I'm interested in they sell

[Ea]

Originally Posted by langshipley

I tried to re-download a book (just to test, I already have it backed up on my PC) and this is a book that is as Fictionwise puts is "No Longer For Sale" and I got this message:

"Territory not authorized.
You are attempting to download an e-book that has territorial restrictions and it appears that you are in a country that is not authorized.
Please contact the website you purchased this e-book from to determine if an error in processing has occurred. We apologize for the inconvenience."

I just discovered this situation with five books at another retailer. Unfortunately, soon after buying the books, my hard disk on that computer died before I had made a local, external backup, so right now I'm out those books. I've contacted them, so I hope they can resolve the situation.

[Ken Maltby]

I think this is still on topic?

The ebooks that were on my online bookshelf at eReader.com (a Fictionwise owned
site, now both owned by B&N, of course) and that had not been available for download,
can now be downloaded, again.

Luck;
Ken

[lene1949]

I got an email back from Fictionwise, which includes my own message at the bottom:

Hi,

We are currently working with our providers to resolve the download errors you are experiencing.

Sorry for any inconvenience this may be causing and thank you for your patience as we attempt to resolve this issue.

Please note: The four 'expired' items are NOT related to the recent errors. For more info about 'expired' ebooks, visit this page:
http://www.fictionwise.com/help/Expi...cement-FAQ.htm

Best Regards,

Simon
Fictionwise Support Team

================================================== ==========
You wrote:
I have bought 65 books from you... They're all in my bookshelf. I have paid good money for these books, and now 40% of the titles are unvailable to be.

Surely, since I've already paid for these book, before the geo-restrictions, I should still be able to download them...
Only 4 books comes up as 'expired'.

Thanks for your help

Lene Jorgensen

[calvin-c]

Originally Posted by lene1949

I got an email back from Fictionwise, which includes my own message at the bottom:

It'll be interesting to see how they resolve this. Assuming the problem is geo-restriction, and assuming that the restrictions haven't been recently added (i.e. they've technically been in the contract all along, but only now are being enforced) then the sale was a violation of the contract between FW & the publisher. *IF* that's the case, then I don't know what FW can do to make the books available again.

Of course it is possible that they switched source/publisher which might have the effect of GR begin recently added. (i.e. it would be a new contract) If that's the case they *might* be able to re-negotiate so the new source would honor previous sales. But who knows. Like I said, it'll be interesting.