Books removed from fictionwise? - Page 13

HarryT · 04-13-2010, 06:39 AM

Quote:

Originally Posted by pdurrant

But I suspect that Fictionwise don't pay the distributor until the file is downloaded - they do not cache encrypted files from the distributors when a sale is made (or else there wouldn't be this problem).

Of course, I don't actually know what the arrangements are between fictionwise and its distributors. But I'd be surprised if fictionwise has agreed to pay distributors for files it never receives.

FW doesn't receive the file at all. The download link on the bookshelf is direct to the distributor's server; it's not a link to FW. FW is not involved in the process of file downloads in any way - other than by providing the download link.

ATimson · 04-13-2010, 08:04 AM

Quote:

Originally Posted by HarryT

With respect, Marcy, it's not their fault if you don't download the book, is it? Doesn't their purchase e-mail ask you to download it within the hour?

As of March 22nd, the order e-mail said "three months", not "one hour".

TallMomof2 · 04-13-2010, 10:44 AM

Quote:

Originally Posted by ATimson

Were any of the MS Reader books you tried from Penguin Putnam?

I got a message for a handful of ebooks that my location was incorrect and at least one of those was a Penguin book. My assumption is that once my locality is cleared up I will be able to download them.

bookfanmd · 04-13-2010, 10:53 AM

Quote:

Originally Posted by HarryT

With respect, Marcy, it's not their fault if you don't download the book, is it? Doesn't their purchase e-mail ask you to download it within the hour?

I checked the emails from my missing books and as of March 29 this was the message: "NOTICE: You should download your purchases as soon as possible. Fictionwise will maintain your purchases on your bookshelf for at least three months, and longer if we can, but that is not guaranteed. Make sure you back up your files. " Most of the ones in mobi format are back but I'm still missing all epub and most of the lit formats on books purchased within the past 3 months. A few were preorders that never were available.

Marcy · 04-13-2010, 11:09 AM

Quote:

Originally Posted by HarryT

With respect, Marcy, it's not their fault if you don't download the book, is it? Doesn't their purchase e-mail ask you to download it within the hour?

With respect, Harry, this is exactly what my email said:

NOTICE: You should download your purchases as soon as possible. Fictionwise will maintain your purchases on your bookshelf for at least a week, and longer if we can, but that is not guaranteed. Make sure you back up your files.

So I thought 2 days later would be fine, as it's well within a week.

Edit: And as I've said, I don't blame Fictionwise as I realize this is out of their control. If I thought this was Fictionwise's fault I would have simply cancelled the credit card charge if they wouldn't refund my money. However this is the publisher's fault, for yanking availability of books for FW's customers who already paid for them.

-Marcy

HarryT · 04-13-2010, 01:09 PM

Quote:

Originally Posted by Marcy

With respect, Harry, this is exactly what my email said:

NOTICE: You should download your purchases as soon as possible. Fictionwise will maintain your purchases on your bookshelf for at least a week, and longer if we can, but that is not guaranteed. Make sure you back up your files.

If that is what the wording says, then you are quite clearly within your rights to require either your book, or a refund. Sorry, I thought from your earlier messages that you were saying that these were books purchased some time ago. From what you've just described, you do indeed have an absolute right to a refund.

bookfanmd · 04-13-2010, 04:18 PM

Has anyone received a refund from Fictionwise on their missing books? I'm wondering how it works when you received a micropay rebate as part of the deal? Do they refund you and then reduce your micropay balance and what if you've already spent the micropay balance?

pdurrant · 04-13-2010, 04:26 PM

Quote:

Originally Posted by bookfanmd

Has anyone received a refund from Fictionwise on their missing books? I'm wondering how it works when you received a micropay rebate as part of the deal? Do they refund you and then reduce your micropay balance and what if you've already spent the micropay balance?

IF they refund, which they might not do yet on the assumption that they'll be able to get the books available very soon, on past performance they'll refund the CC, and debit your Micropay balance for the amount of the micropay rebate. I've no idea what they'd do if you've already spent the micropay.

bookfanmd · 04-13-2010, 07:51 PM

Thanks. They've offered to refund the ones I never downloaded but most had some sort of rebate and I'd really just rather have the books if possible.

thaigreg · 04-13-2010, 08:21 PM

In checking my Bookshelf, fictionwise replaced (expired) all my Secure Lit books and replaced them with Secure ereader. Currently I don't have a ereader that can read ereader format (PDB), but I just ordered a Jetbook Lite.

ozron · 04-14-2010, 06:56 AM

It seems that books are coming back now, as I can now download several of my recent Agatha Christie titles which I couldn't download last week. Looking positive!

pdurrant · 04-14-2010, 07:16 AM

Quote:

Originally Posted by ozron

It seems that books are coming back now, as I can now download several of my recent Agatha Christie titles which I couldn't download last week. Looking positive!

That's good. They still don't have any of the books back on sale though.

I was pleased to see that this week they're doing a 25% rebate on Science Fiction books. Until I found it was Credit Card only! This is the first time I can remember a 25% rebate not applying to micropay purchases.

Bob Butler · 04-14-2010, 08:50 AM

Quote:

Originally Posted by pdurrant

This is the first time I can remember a 25% rebate not applying to micropay purchases.

I noticed that last week with the 30% sale too.

Until this all settles out, I'm going to skip these CC only sales. I have a large micropay balance as it is. With the much smaller selection available, I don't see any need to add to it.

ATimson · 04-14-2010, 09:14 AM

Quote:

Originally Posted by pdurrant

I was pleased to see that this week they're doing a 25% rebate on Science Fiction books. Until I found it was Credit Card only! This is the first time I can remember a 25% rebate not applying to micropay purchases.

I thought that this was typical of their "across the board" sales; the rebates on new titles will apply to Micropay purchases, but not the "all books in a category" or "all books" sales.

TallMomof2 · 04-14-2010, 09:44 AM

Used to be above a certain percentage off would require a CC (or Paypal) purchase.

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04-13-2010, 04:18 PM	#187
bookfanmd Addict Posts: 246 Karma: 4476 Join Date: May 2009 Location: US - Maryland Device: Sony 300/505/T1 Nook STWG Kobo Glo Kobo Aura HD KDX iPad1 K3 KT PW2	Has anyone received a refund from Fictionwise on their missing books? I'm wondering how it works when you received a micropay rebate as part of the deal? Do they refund you and then reduce your micropay balance and what if you've already spent the micropay balance?

04-13-2010, 07:51 PM	#189
bookfanmd Addict Posts: 246 Karma: 4476 Join Date: May 2009 Location: US - Maryland Device: Sony 300/505/T1 Nook STWG Kobo Glo Kobo Aura HD KDX iPad1 K3 KT PW2	Thanks. They've offered to refund the ones I never downloaded but most had some sort of rebate and I'd really just rather have the books if possible.

04-13-2010, 08:21 PM	#190
thaigreg Connoisseur Posts: 70 Karma: 9282 Join Date: Jan 2010 Location: Pattaya, Thailand Device: BeBook/JBL/Kindle 3	In checking my Bookshelf, fictionwise replaced (expired) all my Secure Lit books and replaced them with Secure ereader. Currently I don't have a ereader that can read ereader format (PDB), but I just ordered a Jetbook Lite.

04-14-2010, 06:56 AM	#191
ozron Groupie Posts: 158 Karma: 344054 Join Date: Oct 2009 Location: Melbourne, Oz Device: Kindle Touch, iPad, iPhone	It seems that books are coming back now, as I can now download several of my recent Agatha Christie titles which I couldn't download last week. Looking positive!

04-14-2010, 09:44 AM	#195
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	Used to be above a certain percentage off would require a CC (or Paypal) purchase.