Sony offers to re-upgrade PRS-500s with battery issues... - Page 2

junkml · 03-18-2010, 07:52 PM

Got the boxes for both of our readers today. Yay! Might finally be able to use the reader for a decent time period again.

TheMooch · 03-18-2010, 07:54 PM

I know what you mean! I took mine off the charger at noon and by 4pm it was down to almost half. Really annoying considering I've had that thing for years.

HiWire · 03-18-2010, 11:44 PM

I came home and I had a message on voicemail from a Sony rep about the firmware update to fix the battery drain issue. Apparently, the return box is already on the way to my address. I continue to be pleasantly surprised by Sony's proactive support of this product - the PRS-500 wasn't even officially sold in Canada.

AprilHare · 03-19-2010, 06:22 AM

Interesting.
I have received no e-mail.
May need to ring them at an appropriate time.
Question: is that their freecall phone number? I've forgotten

JSWolf · 03-19-2010, 09:11 AM

Quote:

Originally Posted by AprilHare

Interesting.
I have received no e-mail.
May need to ring them at an appropriate time.
Question: is that their freecall phone number? I've forgotten

The number to call is 1-877-552-7669.

iacchi · 03-22-2010, 10:24 AM

AprilHare: if you call Sony, pls. keep us informed through this post. I'm eager to learn the news

jpengelly · 03-22-2010, 09:22 PM

We haven't gotten the email for our first reader. Our second one was just updated (got it back last week), and it seems okay - it has firmware 2.0.00.14251. Our first one (with the reduced battery life) has 2.0.00.09180

Xtremegene · 03-23-2010, 11:33 AM

Wow, I was curious as to whether or not it was a problem on my end or the firmware end for the low battery life (1 week on standby)...and that's after I replaced the battery with a new one. <3 Sony for sure now! Though obviously it would have been nice to not have the problem in the first place.

I don't recall getting an email about this latest battery/firmware issue either, but I just got a notification today from UPS that a box from Laredo, TX is on its way to me.

squeakywheel · 03-23-2010, 04:32 PM

I got the ePUB upgrade for my PRS-500 back in January, but have not received the email about upgrading the battery. I'm 50/50 on whether to call up Sony Canada and go through the whole nine yards to get my reader upgraded again.....

If anyone in Canada is shipping their PRS-500 back in for battery repair, please post your experience!

HiWire · 03-25-2010, 05:02 PM

Hey gang,

I received the shipping box from Sony Canada on Tuesday and shipped it out (Purolator Courier, on Sony's account) from work yesterday. I'll let you know when I receive it back.

Cheers,
HiWire

TheMooch · 03-25-2010, 09:42 PM

Just got confirmation email from UPS. My updated "fix for the firmware fix" reader will be delivered tomorrow evening around 6ish. About a week turn around all total.

TheMooch · 03-26-2010, 02:40 PM

Received my unit back this morning.Not unexpectedly it had to be put on a charger as it was completely drained of power (it shut off as soon as it finished the boot up).

Current firmware Rev is now 2.0.00.14251

iacchi · 03-26-2010, 06:08 PM

Ehi, big news! I received no mail from Sony, but I just received a mail from UPS and there's a Sony package coming to me (2 lbs), so maybe they're doing free updates for non-americans, too!!

iacchi · 03-26-2010, 06:10 PM

No, wait they're idiot: they've sent the packages to Pontassieve, Florence in the US (I don't think it even exist) instead of Pontassieve, Florence in Italy!!

DawnFalcon · 03-26-2010, 08:06 PM

Well, that explains why they thought they could send it you (given the NA-only official sales), lmao.

03-18-2010, 11:44 PM	#18
HiWire Junior Member Posts: 8 Karma: 10 Join Date: Nov 2009 Device: Sony Reader (PRS-500)	I came home and I had a message on voicemail from a Sony rep about the firmware update to fix the battery drain issue. Apparently, the return box is already on the way to my address. I continue to be pleasantly surprised by Sony's proactive support of this product - the PRS-500 wasn't even officially sold in Canada. Last edited by HiWire; 03-19-2010 at 12:23 AM.

03-19-2010, 06:22 AM	#19
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	Interesting. I have received no e-mail. May need to ring them at an appropriate time. Question: is that their freecall phone number? I've forgotten Last edited by AprilHare; 03-19-2010 at 06:52 AM.

03-25-2010, 05:02 PM	#25
HiWire Junior Member Posts: 8 Karma: 10 Join Date: Nov 2009 Device: Sony Reader (PRS-500)	Shipping box received - Reader sent back to Sony Canada Hey gang, I received the shipping box from Sony Canada on Tuesday and shipped it out (Purolator Courier, on Sony's account) from work yesterday. I'll let you know when I receive it back. Cheers, HiWire

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03-18-2010, 07:52 PM	#16
junkml Addict Posts: 277 Karma: 1004969 Join Date: Mar 2007 Device: Sony Reader	Got the boxes for both of our readers today. Yay! Might finally be able to use the reader for a decent time period again.

03-18-2010, 07:54 PM	#17
TheMooch Member Retired Posts: 102 Karma: 226 Join Date: Jan 2007 Location: San Jose, CA Device: PRS-500 Sony eReader	I know what you mean! I took mine off the charger at noon and by 4pm it was down to almost half. Really annoying considering I've had that thing for years.

03-22-2010, 10:24 AM	#21
iacchi Zealot Posts: 122 Karma: 66 Join Date: Jul 2007 Location: Melbourne Device: PRS-500; Boox C67ML; Boox Max	AprilHare: if you call Sony, pls. keep us informed through this post. I'm eager to learn the news

03-22-2010, 09:22 PM	#22
jpengelly Junior Member Posts: 4 Karma: 10 Join Date: Aug 2009 Device: PRS-500	We haven't gotten the email for our first reader. Our second one was just updated (got it back last week), and it seems okay - it has firmware 2.0.00.14251. Our first one (with the reduced battery life) has 2.0.00.09180

03-23-2010, 11:33 AM	#23
Xtremegene Connoisseur Posts: 66 Karma: 10 Join Date: Sep 2006 Location: TX, USA Device: Sony Reader PRS-500 --- Nokia n800	Wow, I was curious as to whether or not it was a problem on my end or the firmware end for the low battery life (1 week on standby)...and that's after I replaced the battery with a new one. <3 Sony for sure now! Though obviously it would have been nice to not have the problem in the first place. I don't recall getting an email about this latest battery/firmware issue either, but I just got a notification today from UPS that a box from Laredo, TX is on its way to me.

03-23-2010, 04:32 PM	#24
squeakywheel Member Posts: 22 Karma: 68 Join Date: Nov 2009 Device: Kindle 3, PRS-500 (retired)	I got the ePUB upgrade for my PRS-500 back in January, but have not received the email about upgrading the battery. I'm 50/50 on whether to call up Sony Canada and go through the whole nine yards to get my reader upgraded again..... If anyone in Canada is shipping their PRS-500 back in for battery repair, please post your experience!

03-25-2010, 09:42 PM	#26
TheMooch Member Retired Posts: 102 Karma: 226 Join Date: Jan 2007 Location: San Jose, CA Device: PRS-500 Sony eReader	Just got confirmation email from UPS. My updated "fix for the firmware fix" reader will be delivered tomorrow evening around 6ish. About a week turn around all total.

03-26-2010, 02:40 PM	#27
TheMooch Member Retired Posts: 102 Karma: 226 Join Date: Jan 2007 Location: San Jose, CA Device: PRS-500 Sony eReader	Received my unit back this morning.Not unexpectedly it had to be put on a charger as it was completely drained of power (it shut off as soon as it finished the boot up). Current firmware Rev is now 2.0.00.14251

03-26-2010, 06:08 PM	#28
iacchi Zealot Posts: 122 Karma: 66 Join Date: Jul 2007 Location: Melbourne Device: PRS-500; Boox C67ML; Boox Max	Ehi, big news! I received no mail from Sony, but I just received a mail from UPS and there's a Sony package coming to me (2 lbs), so maybe they're doing free updates for non-americans, too!!

03-26-2010, 06:10 PM	#29
iacchi Zealot Posts: 122 Karma: 66 Join Date: Jul 2007 Location: Melbourne Device: PRS-500; Boox C67ML; Boox Max	No, wait they're idiot: they've sent the packages to Pontassieve, Florence in the US (I don't think it even exist) instead of Pontassieve, Florence in Italy!!

03-26-2010, 08:06 PM	#30
DawnFalcon Banned Posts: 2,094 Karma: 2682 Join Date: Aug 2009 Device: N/A	Well, that explains why they thought they could send it you (given the NA-only official sales), lmao.