PRS-600 Screen Washed Out - Page 6

kennyc · 03-16-2010, 11:06 AM

Quote:

Originally Posted by igorsk

AFAIK Only PVI and LG-Philips make commercially available E-Ink screens. Supposedly iRex also has a factory (in Philippines?) but those screens are used only in iRex readers.

Thanks.

mbern1008 · 03-17-2010, 05:30 PM

Uggghhhh I've had my PRS-600 for almost 3 months, Love it. Today was the 1st nice weather day we've had up here and low and behold I had the direct sunlight issue when turning pages. Short story is after calling tech support that they are sending me a refurbished unit. Keeping my fingers crossed that it works and looks 100% like new. Anyway the reason I am writing is to share my experience with their chat read below

... Prior to this was my explanation of what was going on and 5-10 minutes of waiting for the person on the other end to reply each time

Me > while I am waiting for you I am searching via google and happenned upon a website that states this is a known issue with a batch of bad screens by LG-Philips.
Me > What can I do to go about getting my reader replaced with a known working unit
Me > Here is the forum I read it from https://www.mobileread.com/forums/sho...light=sunlight
Sony Support > Okay, I'll assist with that. Please confirm while trying to access the eBooks uinder sunlight the brightness of the Reader fades, is that correct?
Me > yes when turning the page
Sony Support > I'm sorry that the brightness of the Reader is not enough to access eBooks in the Reader under the sunlight.
Sony Support > Hence , I suggest you to keep the Reader away from the sunlight.
Me > um no I cannot do that I would like to be able to read outside

Anyway. she was unable to help and said there was nothing she could do.

lol anyway although it means nothing I feel better for sharing

kennyc · 03-17-2010, 06:12 PM

Quote:

Originally Posted by mbern1008

Uggghhhh I've had my PRS-600 for almost 3 months, Love it. Today was the 1st nice weather day we've had up here and low and behold I had the direct sunlight issue when turning pages. Short story is after calling tech support that they are sending me a refurbished unit. Keeping my fingers crossed that it works and looks 100% like new. Anyway the reason I am writing is to share my experience with their chat read below

... Prior to this was my explanation of what was going on and 5-10 minutes of waiting for the person on the other end to reply each time

Me > while I am waiting for you I am searching via google and happenned upon a website that states this is a known issue with a batch of bad screens by LG-Philips.
Me > What can I do to go about getting my reader replaced with a known working unit
Me > Here is the forum I read it from https://www.mobileread.com/forums/sho...light=sunlight
Sony Support > Okay, I'll assist with that. Please confirm while trying to access the eBooks uinder sunlight the brightness of the Reader fades, is that correct?
Me > yes when turning the page
Sony Support > I'm sorry that the brightness of the Reader is not enough to access eBooks in the Reader under the sunlight.
Sony Support > Hence , I suggest you to keep the Reader away from the sunlight.
Me > um no I cannot do that I would like to be able to read outside

Anyway. she was unable to help and said there was nothing she could do.

lol anyway although it means nothing I feel better for sharing

You've confused me. You say you are getting a new one, but the exchange says there's nothing being done.

mbern1008 · 03-17-2010, 06:46 PM

Quote:

Originally Posted by kennyc

You've confused me. You say you are getting a new one, but the exchange says there's nothing being done.

sorry I was being rushed. (Family dinner time) After I got off of the Internet chat thing with them I called them up and before I told them what was wrong I asked them a bunch of questions about should I be able to do this and that with the reader and after I cornered them with that information I explained the internet chat and my problem and that's when they agreed to do it.

kennyc · 03-17-2010, 07:00 PM

I got it now. Thanks. Glad they did the right thing. One of the primary features of eInk is that it is readable in full sunlight if it doesn't do that then the product is broke!

mbern1008 · 03-19-2010, 05:29 PM

Well I got my refurb unit, charged it and brought it out to test.

Unfortunately it is experiencing the same issue. I took a video and posted it on youtube to share with you and sony support. Unfortunately the support representative I am on the phone with now is unable to access the web LOL. Anyway, they escalated the issue to second level and I am to send back the refurb and as soon as they get it back they will ship me another one overnight. Keeping my fingers crossed that the next one works out alright.

Xochipilli2012 · 03-19-2010, 05:43 PM

Quote:

Originally Posted by mbern1008

Well I got my refurb unit, charged it and brought it out to test.

Unfortunately it is experiencing the same issue. I took a video and posted it on youtube to share with you and sony support. Unfortunately the support representative I am on the phone with now is unable to access the web LOL. Anyway, they escalated the issue to second level and I am to send back the refurb and as soon as they get it back they will ship me another one overnight. Keeping my fingers crossed that the next one works out alright.

I checked out your video and that unit has got "the fade" pretty bad! About as bad as my original unit. My replacement has been dramatically better, but still fades a little in direct sun--but nowhere near the point of being unreadable, fortunately.

Here's hoping you have better luck with your next one!

kennyc · 03-19-2010, 05:43 PM

Quote:

Originally Posted by mbern1008

Well I got my refurb unit, charged it and brought it out to test.

Unfortunately it is experiencing the same issue. I took a video and posted it on youtube to share with you and sony support. Unfortunately the support representative I am on the phone with now is unable to access the web LOL. Anyway, they escalated the issue to second level and I am to send back the refurb and as soon as they get it back they will ship me another one overnight. Keeping my fingers crossed that the next one works out alright.

That really sucks the big one!

ziegl027 · 03-19-2010, 10:52 PM

Well, I haven't gotten my first replacement unit to try out yet to see if it's any better, I called last Sunday. If I don't get it in the mail tomorrow I'll call and see what's up.

mbern1008 · 03-20-2010, 07:50 AM

Did you get a tracking number via email? Mine was shipped overnight. If it has been since last Sunday I would just call today.

ziegl027 · 03-20-2010, 03:30 PM

So I called this morning. First they asked for all my information all over again, despite the fact that I was obviously "in the system", since the automated voice that answered the call said "Welcome back! If your call is in regards to the same problem as your recent call, press 1." The guy asked if I had e-mailed a copy of my receipt to them. I said no, the first guy told me to send a copy in the box with the original unit. Finally said that they would send a unit out (and emphasized that it would DEFINITELY be a refurb because it was over 30 days). And it would take 7-10 days to get here. I asked why I didn't have the first unit that was promised LAST week and was told that the work order had never been put in

. I told them that I understood that some customers had gotten their replacement units by overnight. I was told "It has to go by UPS". Umm, I want mine overnighted since you effed up the first order. "It has to go by UPS". Asked to speak to a supervisor, was told that there WEREN'T ANY. Say, *what*? I don't buy it but ask him when supervisors will be back, he says Monday.

So I'm going to call Monday and raise Holy Hell. We'll see how that shakes out. I'm going to warn them that if the "new" unit is also defective I will dispute the charge with my credit card company. I have this niggling angst that they are taking the units with screen fade that are shipped back and shipping them right out again.

ziegl027 · 03-24-2010, 09:47 PM

I called on Monday and after being transferred twice (and dropped once), I finally got a hold of somebody that said that it had been shipped, and it *was* overnighted, but it was picked up late in the day on Monday so I didn't get it until today. Of course, our stupid pathetic excuse for sunlight this time of year wasn't fading my PROBLEM unit today (we had some high clouds and I didn't get to try it until late afternoon). I tried to induce fade with a bright lamp and got my problem unit to fade just a bit. The best test I found for subtle fade was to rubber band a folded index card to one corner of the stock "baby" picture, page change repeatedly, then see if there was a clear rectangular area in the image that was darker. There was for my problem unit. I can imagine up a very faint line of demarcation on the new unit, but it's pretty darn faint. DH can't see it at all, but he says he thinks he's only making up the one on the faulty unit which is clear as day to me.

He thought I was imagining another line once upon a time--THAT line turns six next month

.

Tomorrow is supposed to be sunnier here, no high clouds. I'll take both units to work with me and check 'em out.

kennyc · 03-25-2010, 06:33 AM

You know one thing I'm wondering is if anyone has had the fading problem, or been able to duplicate it with really, really bright lighting....I don't know, like floodlamps or stage lighting or sun lamps??

ziegl027 · 03-25-2010, 11:13 PM

Quote:

Originally Posted by ziegl027

Tomorrow is supposed to be sunnier here, no high clouds. I'll take both units to work with me and check 'em out.

The new unit is certainly much better than the old. But there is still a perceptible difference in the area that I shaded vs. the area that I did not shade when I tested in bright Minnesota Spring sunlight. I'm going to call Tech Support tomorrow and see how they want to handle things. The old unit did not fade as badly as it did in Phoenix on a recent trip. So I'm very concerned that the new unit will fade unacceptably in MN *Summer* sunshine, or next time I vacation in more equatorial climes. Not as bad as the old one, true, but the old one was pretty much unreadable in Phoenix.

This is one of those "principle" situations, I guess. If they'd come right out and said the thing needed to be shaded during page turns, fine. But one of the big ballyhooed marketing hooks is "readable in direct sunlight".

DoctorOhh · 03-25-2010, 11:54 PM

Quote:

Originally Posted by ziegl027

The new unit is certainly much better than the old. But there is still a perceptible difference in the area that I shaded vs. the area that I did not shade when I tested in bright Minnesota Spring sunlight.

Out of curiosity I tried your shading idea with my 505 in bright sunlight. There was absolutely no fading at all after any page turn. The shaded area was identical to the bright sunshine area.

I wonder what causes the fading?

03-20-2010, 03:30 PM	#86
ziegl027 Addict Posts: 264 Karma: 764 Join Date: Jun 2009 Location: Minnesota Device: Sony Touch, Kindle DXG	Allrighty, now I'm mad So I called this morning. First they asked for all my information all over again, despite the fact that I was obviously "in the system", since the automated voice that answered the call said "Welcome back! If your call is in regards to the same problem as your recent call, press 1." The guy asked if I had e-mailed a copy of my receipt to them. I said no, the first guy told me to send a copy in the box with the original unit. Finally said that they would send a unit out (and emphasized that it would DEFINITELY be a refurb because it was over 30 days). And it would take 7-10 days to get here. I asked why I didn't have the first unit that was promised LAST week and was told that the work order had never been put in . I told them that I understood that some customers had gotten their replacement units by overnight. I was told "It has to go by UPS". Umm, I want mine overnighted since you effed up the first order. "It has to go by UPS". Asked to speak to a supervisor, was told that there WEREN'T ANY. Say, what? I don't buy it but ask him when supervisors will be back, he says Monday. So I'm going to call Monday and raise Holy Hell. We'll see how that shakes out. I'm going to warn them that if the "new" unit is also defective I will dispute the charge with my credit card company. I have this niggling angst that they are taking the units with screen fade that are shipped back and shipping them right out again.

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03-17-2010, 05:30 PM	#77
mbern1008 Member Posts: 11 Karma: 10 Join Date: Mar 2010 Device: sony prs-600 Red	Uggghhhh I've had my PRS-600 for almost 3 months, Love it. Today was the 1st nice weather day we've had up here and low and behold I had the direct sunlight issue when turning pages. Short story is after calling tech support that they are sending me a refurbished unit. Keeping my fingers crossed that it works and looks 100% like new. Anyway the reason I am writing is to share my experience with their chat read below ... Prior to this was my explanation of what was going on and 5-10 minutes of waiting for the person on the other end to reply each time Me > while I am waiting for you I am searching via google and happenned upon a website that states this is a known issue with a batch of bad screens by LG-Philips. Me > What can I do to go about getting my reader replaced with a known working unit Me > Here is the forum I read it from https://www.mobileread.com/forums/sho...light=sunlight Sony Support > Okay, I'll assist with that. Please confirm while trying to access the eBooks uinder sunlight the brightness of the Reader fades, is that correct? Me > yes when turning the page Sony Support > I'm sorry that the brightness of the Reader is not enough to access eBooks in the Reader under the sunlight. Sony Support > Hence , I suggest you to keep the Reader away from the sunlight. Me > um no I cannot do that I would like to be able to read outside Anyway. she was unable to help and said there was nothing she could do. lol anyway although it means nothing I feel better for sharing

03-17-2010, 07:00 PM	#80
kennyc The Dank Side of the Moon Posts: 35,907 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	I got it now. Thanks. Glad they did the right thing. One of the primary features of eInk is that it is readable in full sunlight if it doesn't do that then the product is broke!

03-19-2010, 05:29 PM	#81
mbern1008 Member Posts: 11 Karma: 10 Join Date: Mar 2010 Device: sony prs-600 Red	Well I got my refurb unit, charged it and brought it out to test. Unfortunately it is experiencing the same issue. I took a video and posted it on youtube to share with you and sony support. Unfortunately the support representative I am on the phone with now is unable to access the web LOL. Anyway, they escalated the issue to second level and I am to send back the refurb and as soon as they get it back they will ship me another one overnight. Keeping my fingers crossed that the next one works out alright.

03-19-2010, 10:52 PM	#84
ziegl027 Addict Posts: 264 Karma: 764 Join Date: Jun 2009 Location: Minnesota Device: Sony Touch, Kindle DXG	Well, I haven't gotten my first replacement unit to try out yet to see if it's any better, I called last Sunday. If I don't get it in the mail tomorrow I'll call and see what's up.

03-20-2010, 07:50 AM	#85
mbern1008 Member Posts: 11 Karma: 10 Join Date: Mar 2010 Device: sony prs-600 Red	Did you get a tracking number via email? Mine was shipped overnight. If it has been since last Sunday I would just call today.

03-24-2010, 09:47 PM	#87
ziegl027 Addict Posts: 264 Karma: 764 Join Date: Jun 2009 Location: Minnesota Device: Sony Touch, Kindle DXG	I called on Monday and after being transferred twice (and dropped once), I finally got a hold of somebody that said that it had been shipped, and it was overnighted, but it was picked up late in the day on Monday so I didn't get it until today. Of course, our stupid pathetic excuse for sunlight this time of year wasn't fading my PROBLEM unit today (we had some high clouds and I didn't get to try it until late afternoon). I tried to induce fade with a bright lamp and got my problem unit to fade just a bit. The best test I found for subtle fade was to rubber band a folded index card to one corner of the stock "baby" picture, page change repeatedly, then see if there was a clear rectangular area in the image that was darker. There was for my problem unit. I can imagine up a very faint line of demarcation on the new unit, but it's pretty darn faint. DH can't see it at all, but he says he thinks he's only making up the one on the faulty unit which is clear as day to me. He thought I was imagining another line once upon a time--THAT line turns six next month . Tomorrow is supposed to be sunnier here, no high clouds. I'll take both units to work with me and check 'em out.

03-25-2010, 06:33 AM	#88
kennyc The Dank Side of the Moon Posts: 35,907 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	You know one thing I'm wondering is if anyone has had the fading problem, or been able to duplicate it with really, really bright lighting....I don't know, like floodlamps or stage lighting or sun lamps??