PRS-600 Frozen on Home Screen - HELP ! - Page 3

poshm · 03-04-2010, 09:32 AM

I'm not quite sure what they mean either to be honest. What I would expect is for you to return your reader then once they have received it for you to get a refund or replacement.

I don't think I could be bothered with all of this nonsense.

Is there a whsmith store near you - I would take your reader in and demand a refund/replacement on the spot - they can then deal with the faulty reader in store. What a palava.

Kevin2960 · 03-04-2010, 10:12 AM

Quote:

Originally Posted by poshm

I'm not quite sure what they mean either to be honest. What I would expect is for you to return your reader then once they have received it for you to get a refund or replacement.

I don't think I could be bothered with all of this nonsense.

Is there a whsmith store near you - I would take your reader in and demand a refund/replacement on the spot - they can then deal with the faulty reader in store. What a palava.

EXACTLY

Boy you hit the nail on the head .....Thank's so much Poshm

Wetdogeared · 03-04-2010, 10:39 AM

Quote:

Originally Posted by Kevin2960

Please return the product via a trackable service to ensure that it does not get lost in the return process.

This statement is ambiguous in that it might *imply* that the "return process" also returns you your money.

Quote:

Please advise if you would like us to reorder a replacement for you? You will be charged again once the replacement product has been dispatched.

This statement is very clear in that they are going to charge you for a replacement.

Still confusing.

They should have just asked you whther you wanted a replacement at no charge or a full refund.

omk3 · 03-04-2010, 11:06 AM

That's what I understood, though it is not very clear. Anything else would have been outrageous, so yes, probably the refund is a given.

Kevin2960 · 03-04-2010, 12:01 PM

Wetdogeared and omk3 thanks both ... yeah I'm unsure so I sent another emailasking for clarification, explaining I was confused by the wording of thier reply,

Well again ...... I Wait !!!

LOL

Edmund · 03-04-2010, 01:48 PM

Took dead 600 back to Best Buy and received a new 600. Wow, very impressed. Now trying to reload my purchased book, nada. If was getting minimum wage for the time I've spent on this I could buy a new Kindle and Nook.

Kevin2960 · 03-04-2010, 02:52 PM

Edmund, I'm Still trying to negotiate with the online Retailer .... wish me luck!

JSWolf · 03-04-2010, 03:43 PM

Quote:

Originally Posted by Edmund

Took dead 600 back to Best Buy and received a new 600. Wow, very impressed. Now trying to reload my purchased book, nada. If was getting minimum wage for the time I've spent on this I could buy a new Kindle and Nook.

Did you authorize the new 600 to ADE?

kennyc · 03-04-2010, 03:59 PM

Quote:

Originally Posted by JSWolf

Did you authorize the new 600 to ADE?

Even if he did, if it's broken, you can't de-authorize it himself.

Kevin2960 · 03-05-2010, 09:42 AM

Email from WH Smith Online .....

Thank you for your email in response to my colleague.

To reiterate, you will receive a full refund when the faulty item is returned to us. However, if you would like us to re-order this for you then this would result in a charge back to your payment card for the replacement.

If I can be of further help, please let me know.

Kind regards

Customer Service Coordinator

YES YES YES .... I Get a New PRS-600

Wetdogeared · 03-05-2010, 10:20 AM

Quote:

Originally Posted by Kevin2960

YES YES YES .... I Get a New PRS-600

Best news I've heard all day.

But it's currently only 6:20am, so much of the day is left to come.

kennyc · 03-05-2010, 10:40 AM

Quote:

Originally Posted by Kevin2960

Email from WH Smith Online .....

Thank you for your email in response to my colleague.

To reiterate, you will receive a full refund when the faulty item is returned to us. However, if you would like us to re-order this for you then this would result in a charge back to your payment card for the replacement.

If I can be of further help, please let me know.

Kind regards

Customer Service Coordinator

YES YES YES .... I Get a New PRS-600

Wonderful news and only right as it should be!

Kevin2960 · 03-05-2010, 11:08 AM

:g oodjob:

:happy dance:

omk3 · 03-05-2010, 11:11 AM

Ouch, I got dizzy just looking at your post...
Anyway, it's really good to see you happy again

SCION · 03-05-2010, 12:39 PM

Shout it from the rooftops Kevin!!!

03-05-2010, 11:08 AM	#43
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	:g oodjob::happy dance:

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03-04-2010, 09:32 AM	#31
poshm Fanatic Posts: 581 Karma: 1003580 Join Date: Oct 2009 Location: Cambs, UK Device: PocketBook 360, Sony Reader Touch, Ipod touch & Kindle 2	I'm not quite sure what they mean either to be honest. What I would expect is for you to return your reader then once they have received it for you to get a refund or replacement. I don't think I could be bothered with all of this nonsense. Is there a whsmith store near you - I would take your reader in and demand a refund/replacement on the spot - they can then deal with the faulty reader in store. What a palava.

03-04-2010, 11:06 AM	#34
omk3 Wizard Posts: 1,454 Karma: 37243 Join Date: Dec 2009 Location: Europe Device: pocketbook 360, kindle 4	That's what I understood, though it is not very clear. Anything else would have been outrageous, so yes, probably the refund is a given.

03-04-2010, 12:01 PM	#35
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	Wetdogeared and omk3 thanks both ... yeah I'm unsure so I sent another emailasking for clarification, explaining I was confused by the wording of thier reply, Well again ...... I Wait !!! LOL

03-04-2010, 01:48 PM	#36
Edmund Member Posts: 10 Karma: 16 Join Date: Dec 2009 Device: none	Took dead 600 back to Best Buy and received a new 600. Wow, very impressed. Now trying to reload my purchased book, nada. If was getting minimum wage for the time I've spent on this I could buy a new Kindle and Nook.

03-04-2010, 02:52 PM	#37
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	Edmund, I'm Still trying to negotiate with the online Retailer .... wish me luck!

03-05-2010, 09:42 AM	#40
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	Email from WH Smith Online ..... Thank you for your email in response to my colleague. To reiterate, you will receive a full refund when the faulty item is returned to us. However, if you would like us to re-order this for you then this would result in a charge back to your payment card for the replacement. If I can be of further help, please let me know. Kind regards Customer Service Coordinator YES YES YES .... I Get a New PRS-600

03-05-2010, 11:11 AM	#44
omk3 Wizard Posts: 1,454 Karma: 37243 Join Date: Dec 2009 Location: Europe Device: pocketbook 360, kindle 4	Ouch, I got dizzy just looking at your post... Anyway, it's really good to see you happy again

03-05-2010, 12:39 PM	#45
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	Shout it from the rooftops Kevin!!!