Classic Unsuccessful ebook purchase, how to delete from B&N Library

bthoven · 02-22-2010, 06:27 AM

I have a number of ebooks which I purchased without using alwaysvpn and the orders were cancelled (I'm not in US). I did it on purpose just for trying about geographical restriction; now I don't do it any more 8-(

The problem is those ebooks are still in my B&N Library, though cannot download, which also show in my Nook library as grey-out items; very annoying!

Is there any way to get rid of them, or at least make them disappear from my Nook? Archiving also did not solve.

droople · 02-22-2010, 07:01 AM

I have the same question.

geertm · 02-22-2010, 07:22 AM

Quote:

Originally Posted by bthoven

I have a number of ebooks which I purchased without using alwaysvpn and the orders were cancelled (I'm not in US). I did it on purpose just for trying about geographical restriction; now I don't do it any more 8-(

The problem is those ebooks are still in my B&N Library, though cannot download, which also show in my Nook library as grey-out items; very annoying!

Is there any way to get rid of them, or at least make them disappear from my Nook? Archiving also did not solve.

I had the same problem. I noticed yesterday that the cancelled books have disappeared. I assume that after some time the cancelled books are removed from your library.

kennyc · 02-22-2010, 07:34 AM

I think you need to ask the B&N folks.

FireRunner · 02-22-2010, 08:50 AM

Not sure if this applies to canceled books, but you can log into your B&N account online and delete books from there.

mgmueller · 02-22-2010, 09:41 AM

I've got the same problem.
I can't delete the respective title from my account.
Purchase has failed. But I can't repeat the purchase, to kind of "overwrite" the failed one.
The only solution I found, is to hide the title. On nook, you can configure to only show the active title (hide/unhide). At least on nook, the failed title isn't visible anymore.
I've asked B&N support to delete the failed purchase from my account, no reaction (4 days) so far.

mgmueller · 02-22-2010, 09:42 AM

Quote:

Originally Posted by bthoven

I have a number of ebooks which I purchased without using alwaysvpn and the orders were cancelled (I'm not in US). I did it on purpose just for trying about geographical restriction; now I don't do it any more 8-(

The problem is those ebooks are still in my B&N Library, though cannot download, which also show in my Nook library as grey-out items; very annoying!

Is there any way to get rid of them, or at least make them disappear from my Nook? Archiving also did not solve.

You can archive them in your B&N library or via Internet Explorer.
Then you can hide/unhide inactive (archived) titles on nook.

mgmueller · 02-22-2010, 09:43 AM

Quote:

Originally Posted by FireRunner

Not sure if this applies to canceled books, but you can log into your B&N account online and delete books from there.

Unfortunately, doesn't apply for failed purchases. And you can't repeat the failed purchase to "overwrite" it.

mgmueller · 02-22-2010, 09:44 AM

Quote:

Originally Posted by geertm

I had the same problem. I noticed yesterday that the cancelled books have disappeared. I assume that after some time the cancelled books are removed from your library.

So far, cancelled books only have disappeared from my account, if I've re-purchased the very same book. Then the failed purchase is overwritten by the new purchase.
Has been working for books, but didn't work for a newspaper.

stangri · 02-25-2010, 02:32 PM

Not sure if I remember it correctly, but if you go into your account, scroll down to "my library" you can then delete previously purchased books from your library. At least I've done it before.

mgmueller · 02-25-2010, 10:02 PM

Quote:

Originally Posted by stangri

Not sure if I remember it correctly, but if you go into your account, scroll down to "my library" you can then delete previously purchased books from your library. At least I've done it before.

Unfortunately, you can't do that for failed purchases. They're not accessible, deleteable or downloadable. Really annoying. B&N support isn't helping, their staff has no idea about that specific issue.

stangri · 02-26-2010, 12:08 AM

Weird, I've had some of those back when you couldn't buy anything from Canada, but I was able to clear them out one way or another. Maybe they just disappear themselves over time.

mgmueller · 02-26-2010, 05:44 AM

Quote:

Originally Posted by stangri

Weird, I've had some of those back when you couldn't buy anything from Canada, but I was able to clear them out one way or another. Maybe they just disappear themselves over time.

I successfully have "overwritten" failed book purchases. Buying the very same book, that failed for the first time. Then the failed attempt disappears. But I can't do that for newspapers/magazines. Within the series, the failed issue is "greyed out". I can't access it, thus can't delete it. I can archive it though and hide it on nook. I've canceled the respective newspaper, maybe it disappears (over time)?

jaxx6166 · 02-28-2010, 01:40 PM

Does buying new copies mean what I think it does?

Because that is a serious flaw for the end user, but a plus for the company.

Imagine..buying a book and having it not download, so you have to buy it again. A $10 book now costs $20+

Then again, it's the same nonsense apple has been using for years with the itunes store.

mgmueller · 02-28-2010, 01:52 PM

Quote:

Originally Posted by jaxx6166

Does buying new copies mean what I think it does?

Because that is a serious flaw for the end user, but a plus for the company.

Imagine..buying a book and having it not download, so you have to buy it again. A $10 book now costs $20+

Then again, it's the same nonsense apple has been using for years with the itunes store.

You don't pay double.
The first purchase fails because of forgetting VPN. No bill, no book.
You repeat the purchase, this time with VPN. This time you get billed.

The flaw in B&N's system is, that the failed attempt shows in your library. On nook, you see "greyed out" entries of those failed attempts. You can't delete them, like you can do with the other (working) purchases, as they're not accessible. You only can archive them and hide archived items on nook. But that's just a temporary solution, you wouldn't want to have "defective" titles in your archive.
B&N is not helping at all, their support doesn't have an idea about this flaw. They keep suggesting to delete the titles - which is NOT possible.
If you repeat the purchase, you "overwrite" the defective one. For books, that's working. Not for magazines/newspapers though, it mixes up the issues.

02-22-2010, 06:27 AM	#1
bthoven Evangelist Posts: 475 Karma: 590 Join Date: Aug 2009 Location: Bangkok, Thailand Device: Kindle Paperwhite	Unsuccessful ebook purchase, how to delete from B&N Library? I have a number of ebooks which I purchased without using alwaysvpn and the orders were cancelled (I'm not in US). I did it on purpose just for trying about geographical restriction; now I don't do it any more 8-( The problem is those ebooks are still in my B&N Library, though cannot download, which also show in my Nook library as grey-out items; very annoying! Is there any way to get rid of them, or at least make them disappear from my Nook? Archiving also did not solve. Last edited by bthoven; 02-22-2010 at 07:13 AM.

02-22-2010, 09:41 AM	#6
mgmueller Member Retired Posts: 3,308 Karma: 13024950 Join Date: Nov 2008 Location: Augsburg (near Munich), Germany Device: 26 Readers, 44 Tablets	I've got the same problem. I can't delete the respective title from my account. Purchase has failed. But I can't repeat the purchase, to kind of "overwrite" the failed one. The only solution I found, is to hide the title. On nook, you can configure to only show the active title (hide/unhide). At least on nook, the failed title isn't visible anymore. I've asked B&N support to delete the failed purchase from my account, no reaction (4 days) so far. Last edited by mgmueller; 02-22-2010 at 09:45 AM.

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02-22-2010, 07:01 AM	#2
droople Connoisseur Posts: 95 Karma: 388 Join Date: Jan 2010 Device: Nook,Nook Simple Touch, Nook Color	I have the same question.

02-22-2010, 07:34 AM	#4
kennyc The Dank Side of the Moon Posts: 35,930 Karma: 119747553 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2 & PW, Onyx Boox Go6	I think you need to ask the B&N folks.

02-22-2010, 08:50 AM	#5
FireRunner eAddict Posts: 57 Karma: 54 Join Date: Feb 2010 Location: Washington DC Device: Nook	Not sure if this applies to canceled books, but you can log into your B&N account online and delete books from there.

02-25-2010, 02:32 PM	#10
stangri Addict Posts: 352 Karma: 55400 Join Date: Jun 2007 Location: YVR/BWS/PUJ Device: nook	Not sure if I remember it correctly, but if you go into your account, scroll down to "my library" you can then delete previously purchased books from your library. At least I've done it before.

02-26-2010, 12:08 AM	#12
stangri Addict Posts: 352 Karma: 55400 Join Date: Jun 2007 Location: YVR/BWS/PUJ Device: nook	Weird, I've had some of those back when you couldn't buy anything from Canada, but I was able to clear them out one way or another. Maybe they just disappear themselves over time.

02-28-2010, 01:40 PM	#14
jaxx6166 Wizard Posts: 1,222 Karma: 769316 Join Date: Mar 2008 Location: Eternal summer Device: 350, iPad, PW	Does buying new copies mean what I think it does? Because that is a serious flaw for the end user, but a plus for the company. Imagine..buying a book and having it not download, so you have to buy it again. A $10 book now costs $20+ Then again, it's the same nonsense apple has been using for years with the itunes store.