Sony PRS-500 going back to the service center after upgrade

ebook_wv · 02-02-2010, 01:42 PM

As many of you have noticed, the Sony 500 has a much shorter battery life after the upgrade. I contacted the regular Sony tech support several times and did everything they suggested--soft reset, hard reset, etc. But nothing works. So I called the Laredo Service Center that did the upgrade and talked to a tech specialist. After verifying none of their solutions works, he agreed to email me a prepaid UPS label to send the reader back to the service center. I'll keep you posted.

squeakywheel · 02-02-2010, 04:45 PM

Quote:

Originally Posted by ebook_wv

As many of you have noticed, the Sony 500 has a much shorter battery life after the upgrade. I contacted the regular Sony tech support several times and did everything they suggested--soft reset, hard reset, etc. But nothing works. So I called the Laredo Service Center that did the upgrade and talked to a tech specialist. After verifying none of their solutions works, he agreed to email me a prepaid UPS lable to send the reader back to the service center. I'll keep you posted.

Yikes! Please keep us posted. The last thing I want is to have to mail in my ebook again

astra · 02-03-2010, 05:24 AM

Quote:

Originally Posted by ebook_wv

As many of you have noticed, the Sony 500 has a much shorter battery life after the upgrade. I contacted the regular Sony tech support several times and did everything they suggested--soft reset, hard reset, etc. But nothing works. So I called the Laredo Service Center that did the upgrade and talked to a tech specialist. After verifying none of their solutions works, he agreed to email me a prepaid UPS label to send the reader back to the service center. I'll keep you posted.

Good luck and please keep us posted.

Ervserver · 02-03-2010, 01:47 PM

would be cool if they could make these readers nuclear powered

ebook_wv · 02-03-2010, 04:54 PM

I'm not greedy--solar power will do

Got the Next Day Air UPS label yesterday. Will send it out tommorow.

Quote:

Originally Posted by Ervserver

would be cool if they could make these readers nuclear powered

ebook_wv · 02-09-2010, 01:39 PM

Repair Status Update: "The Sony product that you have inquired about is currently with a technician. The repair has not yet been completed. Repairs take approximately 10 working days to complete."

ebook_wv · 02-20-2010, 12:53 PM

It has been two weeks since I sent my prs-500 to Sony. And yesterday the repair status was changed to "The Sony product that you have inquired about is currently being repaired. Please allow 5 additional business days for the repair to be completed."

Looks like the battery problem is not easy to fix:-(

astra · 02-22-2010, 01:14 PM

Quote:

Originally Posted by ebook_wv

It has been two weeks since I sent my prs-500 to Sony. And yesterday the repair status was changed to "The Sony product that you have inquired about is currently being repaired. Please allow 5 additional business days for the repair to be completed."

Looks like the battery problem is not easy to fix:-(

They have to find a bug that causes cpu to stay on when it should be in a sleep mode. It is not an easy mechanical repair.

Snassek · 02-22-2010, 04:32 PM

It would be great if they find a simple firmware fix for this.

ebook_wv · 02-24-2010, 03:36 PM

Just called Sony and was told the battery problem had been fixed with a firmware upgrade and I'll get my reader back soon.

For those of you who had your prs500 upgraded, can you kindly post the firmware version # here so that I can compare after I get the reader back? Thanks!

johnmcelfresh · 02-24-2010, 06:11 PM

Mine shows 2.0.00.09180

No new downloadable firmware on the site yet - would be curious whether this will be available to all who have upgraded...

John

junkml · 02-24-2010, 07:30 PM

Hopefully they can push the firmware upgrade to fix the battery. I'm going to be kind of unhappy if I have to send in our readers again so they can fix them.

JoeH · 02-24-2010, 08:59 PM

Mine is 2.0.00.09180 also.

Very much interested in your results. My upgraded PRS500 worked great, except the battery discharges itself after a full charge in little more than a week when not used at all. A change in battery made no improvement.

No regrets in going for the upgrade, but it would be nice not to have to constantly recharge the thing. Or at least to know why the drain is occuring.

BobVA · 02-24-2010, 10:59 PM

Can't wait to hear what firmware version you find on your Reader after it is returned!

Cheers,
Bob

jconway1968 · 02-27-2010, 04:43 PM

I have 2 500's both are:

2.0.00.09180

02-02-2010, 01:42 PM	#1
ebook_wv Member Posts: 24 Karma: 188 Join Date: Feb 2010 Device: None	Sony PRS-500 going back to the service center after upgrade As many of you have noticed, the Sony 500 has a much shorter battery life after the upgrade. I contacted the regular Sony tech support several times and did everything they suggested--soft reset, hard reset, etc. But nothing works. So I called the Laredo Service Center that did the upgrade and talked to a tech specialist. After verifying none of their solutions works, he agreed to email me a prepaid UPS label to send the reader back to the service center. I'll keep you posted. Last edited by ebook_wv; 02-02-2010 at 08:27 PM.

02-20-2010, 12:53 PM	#7
ebook_wv Member Posts: 24 Karma: 188 Join Date: Feb 2010 Device: None	It has been two weeks since I sent my prs-500 to Sony. And yesterday the repair status was changed to "The Sony product that you have inquired about is currently being repaired. Please allow 5 additional business days for the repair to be completed." Looks like the battery problem is not easy to fix:-( Last edited by ebook_wv; 02-20-2010 at 03:24 PM.

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02-03-2010, 01:47 PM	#4
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	would be cool if they could make these readers nuclear powered

02-09-2010, 01:39 PM	#6
ebook_wv Member Posts: 24 Karma: 188 Join Date: Feb 2010 Device: None	Repair Status Update: "The Sony product that you have inquired about is currently with a technician. The repair has not yet been completed. Repairs take approximately 10 working days to complete."

02-22-2010, 04:32 PM	#9
Snassek Connoisseur Posts: 58 Karma: 61 Join Date: Dec 2006 Location: Covington, KY US Device: Sony eReader	It would be great if they find a simple firmware fix for this.

02-24-2010, 03:36 PM	#10
ebook_wv Member Posts: 24 Karma: 188 Join Date: Feb 2010 Device: None	Just called Sony and was told the battery problem had been fixed with a firmware upgrade and I'll get my reader back soon. For those of you who had your prs500 upgraded, can you kindly post the firmware version # here so that I can compare after I get the reader back? Thanks!

02-24-2010, 06:11 PM	#11
johnmcelfresh Junior Member Posts: 5 Karma: 92 Join Date: Aug 2007 Device: Sony PRS500	Mine shows 2.0.00.09180 No new downloadable firmware on the site yet - would be curious whether this will be available to all who have upgraded... John

02-24-2010, 07:30 PM	#12
junkml Addict Posts: 277 Karma: 1004969 Join Date: Mar 2007 Device: Sony Reader	Hopefully they can push the firmware upgrade to fix the battery. I'm going to be kind of unhappy if I have to send in our readers again so they can fix them.

02-24-2010, 08:59 PM	#13
JoeH Member Posts: 18 Karma: 10 Join Date: May 2007 Location: Colesville, MD USA Device: Sony Portable Reader PRS-500 and PRS-600	Mine is 2.0.00.09180 also. Very much interested in your results. My upgraded PRS500 worked great, except the battery discharges itself after a full charge in little more than a week when not used at all. A change in battery made no improvement. No regrets in going for the upgrade, but it would be nice not to have to constantly recharge the thing. Or at least to know why the drain is occuring.

02-24-2010, 10:59 PM	#14
BobVA Addict Posts: 230 Karma: 1500 Join Date: Oct 2006 Device: Kobo Clara, Sony PRS950, T1, T2, T3	Can't wait to hear what firmware version you find on your Reader after it is returned! Cheers, Bob

02-27-2010, 04:43 PM	#15
jconway1968 Junior Member Posts: 7 Karma: 10 Join Date: Jan 2010 Device: Sony PRS-500, PRS-300	I have 2 500's both are: 2.0.00.09180

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