The Vent and Rant Thread

[nomesque]

Originally Posted by kazbates

Shannon is still waiting to hear whether her contract on a townhouse has been excepted. The housing market in our area is insane.

Good luck! I hope she gets it.

[lilac_jive]

Whoa. I just got a friend request on GoodReads, with someone who had something like 400 friends, and almost 2000 books shelved. First thing I do - compare books. She's only read about 10 of the same books as me (mostly Harry Potter), but she is supposed to be a "romance expert" at Borders (according to their profile). As big as the romance genre is, you aren't a romance expert if you've only got three romance novels in common with me. 1500 of the books on her shelf were all "to-read." Final straw: she gave two stars to "To Kill a Mockingbird" and 3 stars to 1984. Uhhh...no.

[kennyc]

Originally Posted by lilac_jive

Whoa. I just got a friend request on GoodReads, with someone who had something like 400 friends, and almost 2000 books shelved. First thing I do - compare books. She's only read about 10 of the same books as me (mostly Harry Potter), but she is supposed to be a "romance expert" at Borders (according to their profile). As big as the romance genre is, you aren't a romance expert if you've only got three romance novels in common with me. 1500 of the books on her shelf were all "to-read." Final straw: she gave two stars to "To Kill a Mockingbird" and 3 stars to 1984. Uhhh...no.

I know what you mean. I joined the poetry group over there to check it out and man......not a lot I'm interested in...

[EowynCarter]

Just some rant about pixmania and their totally LAME support.

What the ????. So, the post lost the package, and I have to wait, again, and again, and again, bacasue they won"'t move their ass to snd a new one now. ** sighs **. And i though it would be faster...

[GeoffC]

Rant 1 :

Damn - that's 6 mice caught in the kitchen, now - and not one look of apology from any of the cats ...

Rant 2 :

Why, oh why, do support personnel never read, fully, the question/comments I write. Recent communication with 2 big firms have been appalling, looking like they scan the message and pick out 'key-word' and then apply a stock answer. Do they not realise FAQs only go ---- so ----far ?!
One issue has been bouncing back and forth for over 3 months! Problem with this one is, that even when I reply to their response, another advisor gets involved and it is plainly obvious that they treat the email as a 'first', and not appreciate that there is 'history'.

Vent 1:
And then we have the advisor comment; "I've explained it to you", "It's your fault for not understanding !" (from 2 other companies).

[Sweetpea]

Originally Posted by GeoffC

Rant 1 :

Damn - that's 6 mice caught in the kitchen, now - and not one look of apology from any of the cats ...

I think my cats would not dare look me in the face anymore if they let 6 mice go in the kitchen... Unless they released them themselves, naturally... (or rather, the little one would release it and the big one wouldn't be anywhere near... as he generally eats what the little one catches...)

[EowynCarter]

Ah geo, looks like i'm not the only one with support problems.

[GeoffC]

not support - more like dropped !

[ShortNCuddlyAm]

Originally Posted by GeoffC

Rant 1 :

Damn - that's 6 mice caught in the kitchen, now - and not one look of apology from any of the cats ...

I take it that it wasn't the cats catching the mice in the kitchen?

(One of our late cats used to love bringing me half dead mice when I was cooking... )

Rant 2 :

Why, oh why, do support personnel never read, fully, the question/comments I write. Recent communication with 2 big firms have been appalling, looking like they scan the message and pick out 'key-word' and then apply a stock answer. Do they not realise FAQs only go ---- so ----far ?!
One issue has been bouncing back and forth for over 3 months! Problem with this one is, that even when I reply to their response, another advisor gets involved and it is plainly obvious that they treat the email as a 'first', and not appreciate that there is 'history'.

I suspect they're not paid enough to care, have targets to meet in terms of numbers of calls answered, and don't see the job going anywhere so have no incentive to be slightly more helpful than the minimum required. None of which helps the customer on the receiving end.

All of which is why I nearly had a go at my boss earlier when he suggested we should have more of a service desk mentality. It turns out he meant the opposite and that that we should do what we are currently doing, only better.

Ahem. Sorry. Customer service is something I'm rather passionate about, and I really loathe artifical targets being placed on those doing the support when they hinder things getting done.

Vent 1:
And then we have the advisor comment; "I've explained it to you", "It's your fault for not understanding !" (from 2 other companies).

grrrr

[yvanleterrible]

Originally Posted by ShortNCuddlyAm

I take it that it wasn't the cats catching the mice in the kitchen?

(One of our late cats used to love bringing me half dead mice when I was cooking... )

Cat drops half eaten mouse on kitchen floor, loks at Am and thinks to her: "Needs salt, can you make it taste better?"

[kindlekitten]

I think kindlekitten was killed last night. I heard terrible yowling/fighting, and then it almost sounded like the sound was moving, like she was being carried.

I called and called when it happened. I just got back from physical therapy hoping she would be inside. the pup is outside again looking for her.

I'm so devastated.... I keep thinking I hear the cat flap or her jingle

[happy_terd]

Originally Posted by kindlekitten

I think kindlekitten was killed last night. I heard terrible yowling/fighting, and then it almost sounded like the sound was moving, like she was being carried.

I called and called when it happened. I just got back from physical therapy hoping she would be inside. the pup is outside again looking for her.

I'm so devastated.... I keep thinking I hear the cat flap or her jingle

[vivaldirules]

Oh, dear! I'm sorry. I certainly hope you're wrong. Do you think you may have been a fight with another cat?

[WT Sharpe]

That's terrible! I'm so sorry for you!

[kennyc]

Originally Posted by kindlekitten

I think kindlekitten was killed last night. I heard terrible yowling/fighting, and then it almost sounded like the sound was moving, like she was being carried.

I called and called when it happened. I just got back from physical therapy hoping she would be inside. the pup is outside again looking for her.

I'm so devastated.... I keep thinking I hear the cat flap or her jingle

Oh no! I hope not! Here's hoping!

One of my cat's sometimes disappears for a day or two at a time. I hope that is all it is.