Broken Menu/Scroll/Back button cluster

thickerfreakness · 01-11-2010, 12:17 AM

I just got my second replacement Kindle 2 a few weeks ago and everything was working fine when I was reading it this morning. I took it with me this afternoon thinking I might read it some and ended up just leaving it in the car. Now, I just got home and none of the buttons in the Menu/Scroll/Back button cluster work, so I can't access the menu, can't access any books or do anything really. I've tried resetting a couple of times to no avail. I think I'm running Kindle 2.0.4 or 2.0.3.

Thanks in advance for any help.

poohbear_nc · 01-13-2010, 04:17 PM

Try holding the power button off for 20 - 30 seconds to trigger a reboot. Be patient - this takes time to begin the process & also to complete. Your screen should go totally blank, then the tree reappears.
If this doesn't work - call Amazon CS.

thickerfreakness · 01-15-2010, 03:53 AM

I ended up calling and getting another replacement. Its my 4th Kindle now, but they really do have great CS.

01-11-2010, 12:17 AM	#1
thickerfreakness Junior Member Posts: 2 Karma: 10 Join Date: Jan 2010 Device: Kindle 2	Broken Menu/Scroll/Back button cluster I just got my second replacement Kindle 2 a few weeks ago and everything was working fine when I was reading it this morning. I took it with me this afternoon thinking I might read it some and ended up just leaving it in the car. Now, I just got home and none of the buttons in the Menu/Scroll/Back button cluster work, so I can't access the menu, can't access any books or do anything really. I've tried resetting a couple of times to no avail. I think I'm running Kindle 2.0.4 or 2.0.3. Thanks in advance for any help.

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01-13-2010, 04:17 PM	#2
poohbear_nc Bah! Humbug! Posts: 64,250 Karma: 135242149 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	Try holding the power button off for 20 - 30 seconds to trigger a reboot. Be patient - this takes time to begin the process & also to complete. Your screen should go totally blank, then the tree reappears. If this doesn't work - call Amazon CS.

01-15-2010, 03:53 AM	#3
thickerfreakness Junior Member Posts: 2 Karma: 10 Join Date: Jan 2010 Device: Kindle 2	I ended up calling and getting another replacement. Its my 4th Kindle now, but they really do have great CS.