prs600 problem

Robb · 12-28-2009, 10:20 AM

I'm sorry if this problem has been dealt with here previously. I'm frustrated with Sony's support for the 3.1 reader library software.
I got a Sony reader for my wife for Christmas, but the software can't be used. It appears to download and load properly, but when I click on the icon, nothing happens.
I have windows xp running. The Sony support people told me to run my computer in safe mode to load the software and that would fix it. I don't feel confident enough in my computer knowledge to try this, since I don't know the first thing about "safe mode". Does this sound like a valid fix? How do I do this? Any help would be appreciated.
I thought the reader would be a simple plug in and use device, but I'm now up to 5 hours playing with this problem and no closer to resolving it.

DixieGal · 12-28-2009, 10:38 AM

There were probs all weekend, but they seem to be resolving. Read this: https://www.mobileread.com/forums/sho...t=67005&page=2

Robb · 12-28-2009, 10:59 AM

Nope, that's not it.
I can't see anything when I click on the reader icon. Nothing happens. I've removed and re-installed the software multiple times....still nothing.

MerLock · 12-28-2009, 11:10 AM

I haven't heard of installing it in safemode but that doesn't mean it wouldn't work. If tech support guides you through it, it shouldn't be too difficult to try and shouldn't hurt anything.

Here are some other things you might want to try:

Try reading this thread?
https://www.mobileread.com/forums/sho...+sony+software

I believe some people got it working after disconnecting their computer from the internet/network. Post #44 talks about enabling/disabling DEP.

Here is another thread on how to uninstall the software. In versions prior to 3.1, there were a few hidden files/folders that need to be manually deleted even after preforming the regular uninstall of the software. Not sure if this still applies to version 3.1 of the software but might want to take a look at it.

https://www.mobileread.com/forums/showthread.php?t=55041

I believe quite a few people don't even use the Sony software and use another ebook managing software like calibre. I believe you only need the Sony software if you plan to purchase books through their website.

https://www.mobileread.com/forums/forumdisplay.php?f=166

Robb · 12-28-2009, 11:39 AM

Sounds like my problem.
Some good suggestions to try. Thank you MerLock.
I'll re-post if these don't work.

vlm · 12-28-2009, 11:55 AM

I've been having the same problem - received this e-mail from Sony today:

1. Delete the Reader Library application.
2. Download the old version of the software (eBook library 3.0).
3. Install the old version.
4. Download one book from the Adobe digital edition free library (This book most be a
book with DRM protection).
5. Transfer that book to the Reader digital book using the old version.
6. You will get the following message: In order to transfer this ebook you must authorize
this book with adobe DRM.
7. Click Yes to complete the transfer process.
8. You can now download and install the Reader Library 3.1 software.

If this information does not resolve your issue, please contact us at (866) 962-7669.

I haven't tried this yet, though.

-walsh- · 12-28-2009, 01:58 PM

I have had problems, so I just installed calibre and forgot about the sony software.

Robb · 12-28-2009, 08:44 PM

vlm...I tried to install version 3.0, but same problem occurs. I click on the icon, and nothing happens (although I hear noises as if a program is loading). I tried resetting the DEP and still nothing.
Walsh...with calibre installed, can you still download/buy books from Sony? I bought my wife some gift cards to go with the reader, but if I can't access the software, they're useless.
Just an FYI...I was able to download version 2.5.01 from the Borders site, and it loaded fine, but I couldn't use it because it demanded an updated version (3.1) be installed. I'm getting closer to bringing my reader back and changing to a Kindle....with my luck, it won't work either!!!

lilac_jive · 12-28-2009, 09:23 PM

Quote:

Originally Posted by Robb

vlm...I tried to install version 3.0, but same problem occurs. I click on the icon, and nothing happens (although I hear noises as if a program is loading). I tried resetting the DEP and still nothing.
Walsh...with calibre installed, can you still download/buy books from Sony? I bought my wife some gift cards to go with the reader, but if I can't access the software, they're useless.
Just an FYI...I was able to download version 2.5.01 from the Borders site, and it loaded fine, but I couldn't use it because it demanded an updated version (3.1) be installed. I'm getting closer to bringing my reader back and changing to a Kindle....with my luck, it won't work either!!!

Yeah, you won't be able to buy anything from the Sony store with Calibre or an older version of the library. I'm really surprised that the DEP exclusion didn't work. What kind of antivirus are you running?

MerLock · 12-28-2009, 09:25 PM

Do you have another computer/laptop to try it on?

Robb · 12-28-2009, 09:27 PM

I've read through some of the earlier threads about this problem, and it's obviously above me to be able to fix. I thought I was doing pretty good with DEP changes, but trying to use msconfig and searching for hidden files is getting too advanced. Like others have posted, I just want to read books. I have a second computer and will try to get the software loaded on it, but if that doesn't work, it'll be time for a refund. Obviously this is too new a technology. I'll try again in a year or two when I upgrade my computer and the glitches are worked out. It seems to work for most people's sytems, but not mine. For those (like me) who were excited to get a Reader, it's very frustrating. I'm a little hesitent to try a Kindle...I'm sure they have problems too. I do like the idea or a wireless download however. Anything to avoid 8 hours of my life being lost to software problems that even tech savy people don't seem to have a handle on.

Robb · 12-28-2009, 09:30 PM

Running Panda

lilac_jive · 12-28-2009, 09:35 PM

Quote:

Originally Posted by Robb

Running Panda

Can you disable it momentarily and see if it allows the library to run?

grooks · 12-28-2009, 09:38 PM

I've had bad experiences with Panda

Robb · 12-28-2009, 09:40 PM

Hey!!!!!
Go figure. I loaded the software onto my second computer and it works!!! It's a compaq presario with the same os (windows xp) with the Norton antivirus diabled.
What gives?
I'm excited again....

12-28-2009, 10:20 AM	#1
Robb Member Posts: 11 Karma: 60 Join Date: Dec 2009 Device: prs600	prs600 problem I'm sorry if this problem has been dealt with here previously. I'm frustrated with Sony's support for the 3.1 reader library software. I got a Sony reader for my wife for Christmas, but the software can't be used. It appears to download and load properly, but when I click on the icon, nothing happens. I have windows xp running. The Sony support people told me to run my computer in safe mode to load the software and that would fix it. I don't feel confident enough in my computer knowledge to try this, since I don't know the first thing about "safe mode". Does this sound like a valid fix? How do I do this? Any help would be appreciated. I thought the reader would be a simple plug in and use device, but I'm now up to 5 hours playing with this problem and no closer to resolving it.

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12-28-2009, 10:38 AM	#2
DixieGal Hi There! Posts: 7,473 Karma: 2930523 Join Date: Feb 2008 Location: Ft Lauderdale Device: iPad	There were probs all weekend, but they seem to be resolving. Read this: https://www.mobileread.com/forums/sho...t=67005&page=2

12-28-2009, 10:59 AM	#3
Robb Member Posts: 11 Karma: 60 Join Date: Dec 2009 Device: prs600	Nope, that's not it. I can't see anything when I click on the reader icon. Nothing happens. I've removed and re-installed the software multiple times....still nothing.

12-28-2009, 11:10 AM	#4
MerLock Evangelist Posts: 411 Karma: 1034889 Join Date: Nov 2007 Device: none	I haven't heard of installing it in safemode but that doesn't mean it wouldn't work. If tech support guides you through it, it shouldn't be too difficult to try and shouldn't hurt anything. Here are some other things you might want to try: Try reading this thread? https://www.mobileread.com/forums/sho...+sony+software I believe some people got it working after disconnecting their computer from the internet/network. Post #44 talks about enabling/disabling DEP. Here is another thread on how to uninstall the software. In versions prior to 3.1, there were a few hidden files/folders that need to be manually deleted even after preforming the regular uninstall of the software. Not sure if this still applies to version 3.1 of the software but might want to take a look at it. https://www.mobileread.com/forums/showthread.php?t=55041 I believe quite a few people don't even use the Sony software and use another ebook managing software like calibre. I believe you only need the Sony software if you plan to purchase books through their website. https://www.mobileread.com/forums/forumdisplay.php?f=166 Last edited by MerLock; 12-28-2009 at 11:35 AM.

12-28-2009, 11:39 AM	#5
Robb Member Posts: 11 Karma: 60 Join Date: Dec 2009 Device: prs600	Sounds like my problem. Some good suggestions to try. Thank you MerLock. I'll re-post if these don't work.

12-28-2009, 11:55 AM	#6
vlm Junior Member Posts: 2 Karma: 56 Join Date: Dec 2009 Device: Sony PRS600	I've been having the same problem - received this e-mail from Sony today: 1. Delete the Reader Library application. 2. Download the old version of the software (eBook library 3.0). 3. Install the old version. 4. Download one book from the Adobe digital edition free library (This book most be a book with DRM protection). 5. Transfer that book to the Reader digital book using the old version. 6. You will get the following message: In order to transfer this ebook you must authorize this book with adobe DRM. 7. Click Yes to complete the transfer process. 8. You can now download and install the Reader Library 3.1 software. If this information does not resolve your issue, please contact us at (866) 962-7669. I haven't tried this yet, though.

12-28-2009, 01:58 PM	#7
-walsh- Enthusiast Posts: 27 Karma: 40 Join Date: Dec 2009 Device: Kindle 3	I have had problems, so I just installed calibre and forgot about the sony software.

12-28-2009, 08:44 PM	#8
Robb Member Posts: 11 Karma: 60 Join Date: Dec 2009 Device: prs600	vlm...I tried to install version 3.0, but same problem occurs. I click on the icon, and nothing happens (although I hear noises as if a program is loading). I tried resetting the DEP and still nothing. Walsh...with calibre installed, can you still download/buy books from Sony? I bought my wife some gift cards to go with the reader, but if I can't access the software, they're useless. Just an FYI...I was able to download version 2.5.01 from the Borders site, and it loaded fine, but I couldn't use it because it demanded an updated version (3.1) be installed. I'm getting closer to bringing my reader back and changing to a Kindle....with my luck, it won't work either!!!

12-28-2009, 09:25 PM	#10
MerLock Evangelist Posts: 411 Karma: 1034889 Join Date: Nov 2007 Device: none	Do you have another computer/laptop to try it on?

12-28-2009, 09:27 PM	#11
Robb Member Posts: 11 Karma: 60 Join Date: Dec 2009 Device: prs600	I've read through some of the earlier threads about this problem, and it's obviously above me to be able to fix. I thought I was doing pretty good with DEP changes, but trying to use msconfig and searching for hidden files is getting too advanced. Like others have posted, I just want to read books. I have a second computer and will try to get the software loaded on it, but if that doesn't work, it'll be time for a refund. Obviously this is too new a technology. I'll try again in a year or two when I upgrade my computer and the glitches are worked out. It seems to work for most people's sytems, but not mine. For those (like me) who were excited to get a Reader, it's very frustrating. I'm a little hesitent to try a Kindle...I'm sure they have problems too. I do like the idea or a wireless download however. Anything to avoid 8 hours of my life being lost to software problems that even tech savy people don't seem to have a handle on.

12-28-2009, 09:30 PM	#12
Robb Member Posts: 11 Karma: 60 Join Date: Dec 2009 Device: prs600	Running Panda

12-28-2009, 09:38 PM	#14
grooks Wizard Posts: 1,326 Karma: 30250 Join Date: Feb 2008 Location: Fort Myers, FL Device: Pocketbook Era, Kobo Forma	I've had bad experiences with Panda

12-28-2009, 09:40 PM	#15
Robb Member Posts: 11 Karma: 60 Join Date: Dec 2009 Device: prs600	Hey!!!!! Go figure. I loaded the software onto my second computer and it works!!! It's a compaq presario with the same os (windows xp) with the Norton antivirus diabled. What gives? I'm excited again....