Classic D.O.A. - Page 2

Abulia · 12-14-2009, 09:48 PM

Quote:

Originally Posted by binkman71

You misread, kindlekitten. They take your card number in case you never send the bad one back. If that happens, they charge you for the replacement.

Hey, let's not cloud this discussion with facts.

kindlekitten · 12-15-2009, 02:33 AM

Quote:

Originally Posted by kennyc

It's kinda standard practice these days for them to send out a replacement before they receive the defective one. I did this for the battery for my Acer Netbook that failed in the first few weeks or use.

I got the new battery, shipped the old one back and the CC was never charged.

(it would have been if they had not received the bad battery in time).

I did not know that. with Amazon replacements that doesn't happen. at least I've never seen it. could be because the cc is on file?

kennyc · 12-15-2009, 06:56 AM

Quote:

Originally Posted by kindlekitten

I did not know that. with Amazon replacements that doesn't happen. at least I've never seen it. could be because the cc is on file?

Possibly.

Propheous · 12-15-2009, 09:07 AM

Quote:

Originally Posted by kindlekitten

I did not know that. with Amazon replacements that doesn't happen. at least I've never seen it. could be because the cc is on file?

Virtually every computer company I have dealt with has this policy even with business accounts. Whenever we had a replacement part for one of the laptops we have to ship back the old part or we got charged for the replacement.

KMWing · 12-18-2009, 01:33 PM

Satus update. I still have not received my replacement or any emails or other communications from B&N. So I called again and went thru the levels of support to discover there is a record of the request for rapid replacement but nothing from the warehouse indicating they received any information or sent it. So I had to give them my phone number and they said they would call back when the discover what is happening with it.

On a side note, I also have a Kindle 2 and a while back the top portion of the screen went bad and displayed a mess of horizontal lines. After one call two days later I had a replacement and I send the bad one back, not CC information had to be provided.

More later...

KMWing · 12-18-2009, 06:17 PM

Well it is past 6 pm here (EST US) and they have not called me back. I hate to say it but I am beginning to feel I have been getting the run around. Looks like the next call I will have to insist they refund my purchase.

I do not have much faith that my insistance will do any good though. The Nook expience has not been a good one for me.

aceflor · 12-19-2009, 08:56 AM

I don't want to take their side, but I think there has been a surge of complaints and obviously this is one part of their customer service they have not sufficiently covered in regard of the launch of a completly new electronic device.

I really hope they manage as soon as possible to take care of the situation since this is ruining their reputation, which I find really sad. I like B&N, I find the Nook really pretty, and competition is good for the consumer and helps continously improve the products.

On a more personal note, I cross my fingers so they send you their email in the next hours

JSWolf · 12-19-2009, 09:46 AM

Quote:

Originally Posted by lilac_jive

Wow that stinks

I was going to recommend let it sit on charge for a while, since the Sonys when they are fully drained take a while to even show a charge light (which often freaks people out), but clearly you have tried that.

I think the thing that makes that stressful is knowing the minimal stock of the nook that is out there. With Kindle, Amazon is always good even if their stock is low, and even though Sony's support stinks, it's easy enough to take it to the place you bought it and swap it for a new one.

I hope B&N helps you out, and quickly!!

When I charge my 505 from totally dead using the AC adapter, the red light comes on right away.

JSWolf · 12-19-2009, 09:49 AM

Quote:

Originally Posted by KMWing

Well it is past 6 pm here (EST US) and they have not called me back. I hate to say it but I am beginning to feel I have been getting the run around. Looks like the next call I will have to insist they refund my purchase.

I do not have much faith that my insistence will do any good though. The Nook experience has not been a good one for me.

I suggest you take your dead nook to a B&N store and return it there. if you can do that, then you'd be sorted right away.

KMWing · 12-20-2009, 06:38 AM

It would be nice to be able to return it for another one at a B&N store but none of them, at least around here, have any in stock. And I see now that B&N is giving $100 gift certificates as an apology to the folks who are not going to get their pre-ordered ones on time. Another reason I probably will not be getting a replacement any time soon.

KMWing · 12-21-2009, 04:49 PM

Well I called them again today, and today's story is they had a system crash on the day that my re-order was supposed to be processed. He promised that a new one will be sent out and they will notify me when that happens. Or, in other words, your Nook is in the mail! I asked him if he could send me an email now to confirm that he promised that and he said he did not have access to email. And yet two guys before him, the one the took the re-order, said he was sending me an email!

Still waiting...

kennyc · 12-21-2009, 04:57 PM

Quote:

Originally Posted by KMWing

Well I called them again today, and today's story is they had a system crash on the day that my re-order was supposed to be processed. He promised that a new one will be sent out and they will notify me when that happens. Or, in other words, your Nook is in the mail! I asked him if he could send me an email now to confirm that he promised that and he said he did not have access to email. And yet two guys before him, the one the took the re-order, said he was sending me an email!

Still waiting...

KMWing · 12-22-2009, 05:44 AM

Finally! A response and the replacement is on it's way. I have a tracking number and it actually reports that UPS has it and the expected delivery is the 23rd! Oh goodie! Fingers crossed that It works! More later.

kennyc · 12-22-2009, 06:45 AM

Quote:

Originally Posted by KMWing

Finally! A response and the replacement is on it's way. I have a tracking number and it actually reports that UPS has it and the expected delivery is the 23rd! Oh goodie! Fingers crossed that It works! More later.

Martlet · 12-22-2009, 09:31 AM

I'm late to this topic, but I'll post in case it helps someone with a similar problem.

The Nook apparently won't charge unless it's turned on. It obviously won't turn on if the battery is dead. My nook also arrived DOA, with the battery fully discharged.

I removed the battery, and plugged it into the AC charger with the battery removed. That powered up the nook. I then replaced the battery while the nook was still on, and it accepted the charge. After it was fully charged, it ran normally.

12-18-2009, 01:33 PM	#20
KMWing Member Posts: 14 Karma: 142 Join Date: Dec 2009 Device: Kindle2, Nook, Pocket PC	Satus update. I still have not received my replacement or any emails or other communications from B&N. So I called again and went thru the levels of support to discover there is a record of the request for rapid replacement but nothing from the warehouse indicating they received any information or sent it. So I had to give them my phone number and they said they would call back when the discover what is happening with it. On a side note, I also have a Kindle 2 and a while back the top portion of the screen went bad and displayed a mess of horizontal lines. After one call two days later I had a replacement and I send the bad one back, not CC information had to be provided. More later...

12-18-2009, 06:17 PM	#21
KMWing Member Posts: 14 Karma: 142 Join Date: Dec 2009 Device: Kindle2, Nook, Pocket PC	Well it is past 6 pm here (EST US) and they have not called me back. I hate to say it but I am beginning to feel I have been getting the run around. Looks like the next call I will have to insist they refund my purchase. I do not have much faith that my insistance will do any good though. The Nook expience has not been a good one for me.

12-19-2009, 08:56 AM	#22
aceflor Wizard Posts: 3,472 Karma: 48036360 Join Date: Aug 2009 Location: where the sun lives, or so they say Device: Pocketbook Era, Pocketbook Inkpad 4, Kobo Libra 2, Kindle Scribe	I don't want to take their side, but I think there has been a surge of complaints and obviously this is one part of their customer service they have not sufficiently covered in regard of the launch of a completly new electronic device. I really hope they manage as soon as possible to take care of the situation since this is ruining their reputation, which I find really sad. I like B&N, I find the Nook really pretty, and competition is good for the consumer and helps continously improve the products. On a more personal note, I cross my fingers so they send you their email in the next hours

12-20-2009, 06:38 AM	#25
KMWing Member Posts: 14 Karma: 142 Join Date: Dec 2009 Device: Kindle2, Nook, Pocket PC	It would be nice to be able to return it for another one at a B&N store but none of them, at least around here, have any in stock. And I see now that B&N is giving $100 gift certificates as an apology to the folks who are not going to get their pre-ordered ones on time. Another reason I probably will not be getting a replacement any time soon.

12-21-2009, 04:49 PM	#26
KMWing Member Posts: 14 Karma: 142 Join Date: Dec 2009 Device: Kindle2, Nook, Pocket PC	Well I called them again today, and today's story is they had a system crash on the day that my re-order was supposed to be processed. He promised that a new one will be sent out and they will notify me when that happens. Or, in other words, your Nook is in the mail! I asked him if he could send me an email now to confirm that he promised that and he said he did not have access to email. And yet two guys before him, the one the took the re-order, said he was sending me an email! Still waiting...

12-22-2009, 05:44 AM	#28
KMWing Member Posts: 14 Karma: 142 Join Date: Dec 2009 Device: Kindle2, Nook, Pocket PC	Finally! A response and the replacement is on it's way. I have a tracking number and it actually reports that UPS has it and the expected delivery is the 23rd! Oh goodie! Fingers crossed that It works! More later.

12-22-2009, 09:31 AM	#30
Martlet Junior Member Posts: 7 Karma: 20 Join Date: Dec 2009 Device: Nook	I'm late to this topic, but I'll post in case it helps someone with a similar problem. The Nook apparently won't charge unless it's turned on. It obviously won't turn on if the battery is dead. My nook also arrived DOA, with the battery fully discharged. I removed the battery, and plugged it into the AC charger with the battery removed. That powered up the nook. I then replaced the battery while the nook was still on, and it accepted the charge. After it was fully charged, it ran normally.