The Vent and Rant Thread - Page 458

nikkie · 12-06-2009, 11:22 PM

Quote:

Originally Posted by montsnmags

A minor... vent. Staff who work at Big W self-service should probably restrain themselves from rolling their eyes at me when their self-service machinery farks up. Both myself and The Loved One are somewhat familiar with both UI and systems development and support, what with about 40 years between us, and when we say that the system farked up (three times, in two different areas of self-checkout), it probably does not do the service staff or customer relations anything constructive to respond with "You must have done something wrong", and then to roll your eyes at my explicit-but-calm contrary advice. That is why I turn to you, look you in the eyes, and state very clearly, without rancour or emotive emphasis, "Do not roll your eyes at me". That's right. That's what I thought. My "unless you wish this to escalate" is implicit. Now fix it, and while you're at it, fix your miserable, arrogant, halfwit, feeble-minded attitude of "the customer is always wrong" and consider whether the words "customer" and "service" are keywords that you should perhaps place in the "Exclude" section when looking for a job.

Cheers,
Marc

Yeaaah...I think they just feel stupid because they can't actually "fix" the problem short of rebooting. I do QA work and it sucks when the only "fix" to a bug is "reboot", "re-install", or "don't do it that way".

montsnmags · 12-07-2009, 01:50 AM

Quote:

Originally Posted by nikkie

Yeaaah...I think they just feel stupid because they can't actually "fix" the problem short of rebooting. I do QA work and it sucks when the only "fix" to a bug is "reboot", "re-install", or "don't do it that way".

Yes, I know what you mean. From my work experience (in my case, credit union sector) I have seen this, and understand the frustration, and my Support role had me constantly helping such frustrated cashiers. Their job is hard, and systems don't always work, and I easily transfer that idea to checkout staff (and, also, the knowledge that such systems don't always work).

My problem is not with the machine and its foibles (see above), nor with the frustration with it that may appear in the staff, but rather that she showed her frustration by blaming us immediately, and then holding our denial after the third incident in such obvious contempt, all with no reason (quite the contrary, seeing as the second time it farked-up on scanning, it was her who scanned the item). I don't see that a business would ever consider such obnoxious behaviour to be acceptable, especially to two people who were not at any time being rude or contemptuous to her (again, quite the contrary - we were pleasant, because...well, because that's how we behave).

My annoyance is, essentially, that we are good, friendly customers, familiar and patient with (new-ish) systems, and the response we got from a customer service staff member was illogical, unreasonable contempt. That just makes no sense in any business, and so it does tend to incur a clear response from me. My staff empathy is significant, but it only stretches so far, and the line is where the subject starts in on me, the customer.

Cheers,
Marc

kindlekitten · 12-08-2009, 02:58 PM

ARRRGGGGHHH!!!!! it is supposed to take unemployment 6 weeks to kick in at the longest! I am now passed 9 weeks! the excuses are; they thought I was in the Navy Reserve, the in the Air Force!!!! what part of Department of the Army Civilian is so difficult!? so now I am on a list that is supposed to be "expedited". but come on folks! listening to cheery Christmas music while on hold and knowing you have no money!!! thank goodness I don't have children hanging their hopes on Santa.

I wish I hadn't planned these trips!

desertgrandma · 12-08-2009, 04:20 PM

Some people should not be allowed around computers.

I kept getting a "your WLANard stopped working properly, this is a network adapter that allows your computer to connect to a wireless network" popup window.......finally called Dell support....who tried to help by connecting to my computer and downloading the latest driver.

During the process, I noticed we were off-line...so I closed all the windows. Inretrospect, I realize he had uninstalled the old driver in order to reinstall a new one.

So I closed us both out, and since there was no driver, I couldn't connect online to download a new one.

Took a Xanex, and went and laid down. Then it dawned on me.......I could reinstall with the cds included with the machine.

Did that, and as you can see.........I'm back online.

Tomorrow the trusted repairman comes. I cannot be trusted to try this again myself.

Maybe while he's here, he can blow the crumbs out of the keyboard, too.................

Sparrow · 12-08-2009, 04:32 PM

Quote:

Originally Posted by desertgrandma

... Tomorrow the trusted repairman comes. I cannot be trusted to try this again myself.

Maybe while he's here, he can blow the crumbs out of the keyboard, too.................

Sounds like you had one of those 'it seemed like a good idea at the time' moments.

Well done for thinking of the reinstall from CD option though.

kindlekitten · 12-08-2009, 04:39 PM

oh my!

desertgrandma · 12-08-2009, 04:44 PM

Quote:

Originally Posted by kindlekitten

oh my!

Yeah........I'm not exactly a whiz on computers........except for some things....

but I do love to learn, and you can bet I'll be sitting right next to the guy tomorrow.........

ShortNCuddlyAm · 12-08-2009, 04:52 PM

Quote:

Originally Posted by desertgrandma

Some people should not be allowed around computers.
<snip>
During the process, I noticed we were off-line...so I closed all the windows. Inretrospect, I realize he had uninstalled the old driver in order to reinstall a new one.

<snip>
Took a Xanex, and went and laid down. Then it dawned on me.......I could reinstall with the cds included with the machine.

Did that, and as you can see.........I'm back online.

Tomorrow the trusted repairman comes. I cannot be trusted to try this again myself.

Sounds like you did a far better job of the repair than the support bod though!

kindlekitten · 12-08-2009, 07:13 PM

it is really cold REALLY really cold. I went to get a bag of sweet for tonights feed. I only add that when it is cold, or a horse is sick, or needs to put on weight. the feed is frozen SOLID. picking up a frozen solid CHUNK is not easy! (and I left my coat inside!) I have it sitting in front of a space heater. hopefully I'll get some off for tonights feeding!

kennyc · 12-08-2009, 08:53 PM

Quote:

Originally Posted by kindlekitten

it is really cold REALLY really cold. I went to get a bag of sweet for tonights feed. I only add that when it is cold, or a horse is sick, or needs to put on weight. the feed is frozen SOLID. picking up a frozen solid CHUNK is not easy! (and I left my coat inside!) I have it sitting in front of a space heater. hopefully I'll get some off for tonights feeding!

Probably colder there, but 2F here at the moment.

kindlekitten · 12-08-2009, 09:13 PM

well there ya' go. and I am very familiar with exactly how cold it CAN get there!!! it is fairly unusual for it to get quite this cold here especially for a sustained period

FlorenceArt · 12-09-2009, 11:48 AM

There is a strike on my train line tomorrow. I was planning to take the day off, but then they extended the strike to Friday also, which makes it a bit pointless and I don't really want to take TWO days off with no warning. So I guess I'll just have to wake up before dawn and fight my way to work like everyone else

kindlekitten · 12-09-2009, 03:00 PM

ACK!!! ACK!!!!

ARGH!!!!!

I just got an email from unemployment that they were tired of waiting on the Army to confirm my discharge, they were going to go ahead and issue emergency funds!

inf*ckingcredible!

badgoodDeb · 12-09-2009, 03:06 PM

HOORRAYY!!!!!

desertgrandma · 12-09-2009, 03:11 PM

Thank Goodness!!! At least you'll be getting some cash!!!

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12-08-2009, 02:58 PM	#6858
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	ARRRGGGGHHH!!!!! it is supposed to take unemployment 6 weeks to kick in at the longest! I am now passed 9 weeks! the excuses are; they thought I was in the Navy Reserve, the in the Air Force!!!! what part of Department of the Army Civilian is so difficult!? so now I am on a list that is supposed to be "expedited". but come on folks! listening to cheery Christmas music while on hold and knowing you have no money!!! thank goodness I don't have children hanging their hopes on Santa. I wish I hadn't planned these trips!

12-08-2009, 04:20 PM	#6859
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Some people should not be allowed around computers. I kept getting a "your WLANard stopped working properly, this is a network adapter that allows your computer to connect to a wireless network" popup window.......finally called Dell support....who tried to help by connecting to my computer and downloading the latest driver. During the process, I noticed we were off-line...so I closed all the windows. Inretrospect, I realize he had uninstalled the old driver in order to reinstall a new one. So I closed us both out, and since there was no driver, I couldn't connect online to download a new one. Took a Xanex, and went and laid down. Then it dawned on me.......I could reinstall with the cds included with the machine. Did that, and as you can see.........I'm back online. Tomorrow the trusted repairman comes. I cannot be trusted to try this again myself. Maybe while he's here, he can blow the crumbs out of the keyboard, too.................

12-08-2009, 04:39 PM	#6861
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	oh my!

12-08-2009, 07:13 PM	#6864
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	it is really cold REALLY really cold. I went to get a bag of sweet for tonights feed. I only add that when it is cold, or a horse is sick, or needs to put on weight. the feed is frozen SOLID. picking up a frozen solid CHUNK is not easy! (and I left my coat inside!) I have it sitting in front of a space heater. hopefully I'll get some off for tonights feeding!

12-08-2009, 09:13 PM	#6866
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	well there ya' go. and I am very familiar with exactly how cold it CAN get there!!! it is fairly unusual for it to get quite this cold here especially for a sustained period

12-09-2009, 11:48 AM	#6867
FlorenceArt High Priestess Posts: 5,761 Karma: 5042529 Join Date: Jul 2008 Location: Montreuil sous bois, France Device: iPad Pro 9.7, iPhone 6 Plus	There is a strike on my train line tomorrow. I was planning to take the day off, but then they extended the strike to Friday also, which makes it a bit pointless and I don't really want to take TWO days off with no warning. So I guess I'll just have to wake up before dawn and fight my way to work like everyone else

12-09-2009, 03:00 PM	#6868
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	ACK!!! ACK!!!! ARGH!!!!! I just got an email from unemployment that they were tired of waiting on the Army to confirm my discharge, they were going to go ahead and issue emergency funds! inf*ckingcredible!

12-09-2009, 03:06 PM	#6869
badgoodDeb Grand Sorcerer Posts: 8,555 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	HOORRAYY!!!!!

12-09-2009, 03:11 PM	#6870
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Thank Goodness!!! At least you'll be getting some cash!!!