PRS-500 owners: Will you take advantage of Sony's upgrade/trade-up offer? - Page 7

sborsody · 11-28-2009, 03:46 PM

I decided to send it in for the firmware upgrade. The PRS-300 seems like a downgrade and I know I'm not going to be happy with the touchscreen on the PRS-600.

But the Sony eservice site is giving me a headache. Last night filled in the form for getting the firmware update. There was a button to click on for the UPS shipping label. A screen popped up and said session was timed out. I got an email with the repair request confirmation information, but no UPS label. I went to the eservice site this morning to see if I can get it from there after the fact. I tried typing in both the event id and the work order number to look up the status of my request and the Sony site says the numbers are invalid. *sigh* Time to call.

JSWolf · 11-28-2009, 05:35 PM

Quote:

Originally Posted by frank10

i checked and tracking shows it received on the 20th but sony says they havent received it

I had the same issue when I went to the repair form to check the status. So I called and was given the proper status. Sent in on Nov. 20 and returned on Nov 27. Would have been exactly a week if not for Thanksgiving.

wyldkit · 11-28-2009, 05:45 PM

Quote:

Originally Posted by sborsody

But the Sony eservice site is giving me a headache. Last night filled in the form for getting the firmware update. There was a button to click on for the UPS shipping label. A screen popped up and said session was timed out. I got an email with the repair request confirmation information, but no UPS label. I went to the eservice site this morning to see if I can get it from there after the fact. I tried typing in both the event id and the work order number to look up the status of my request and the Sony site says the numbers are invalid. *sigh* Time to call.

Same thing happened to me, but when I called they were able to email me a label in less than ten minutes. Good luck!

sayhello · 12-02-2009, 01:52 PM

Quote:

Originally Posted by pilotbob

BeBook? Do you mean BBeB books? (LRX files) that you bought at the Sony store?

Next month they are converting to ePub and you will be able to re-download them in that format.

BOb

So which is better? BBeB or ePub?

If I have a 505, is there a reason to re-download books I bought?

Sayhello

taildragger-j3 · 12-02-2009, 02:48 PM

In my VERY HUMBLE opinion, the lrx books are fine just as they are. I'm keeping mine in that format. My updated reader handles them without any trouble and now I can read the epub books too. Best of both worlds.

JSWolf · 12-02-2009, 03:01 PM

Quote:

Originally Posted by sayhello

So which is better? BBeB or ePub?

If I have a 505, is there a reason to re-download books I bought?

Sayhello

ePub is better for forward compatibility. if you convert to ePub, you'll be able to take them with you should you decide to go to another reader in the future. Just means Amazon is out of the picture. But most others will do fine.

EatingPie · 12-02-2009, 07:34 PM

Quote:

Originally Posted by sayhello

So which is better? BBeB or ePub?

If I have a 505, is there a reason to re-download books I bought?

Sayhello

Are they allowing re-dos for free? I so, go for it and have it in both formats! If not, certainly stick with LRF. When you change readers you can just pay for the books again then.

-Pie

Studio717 · 12-02-2009, 09:58 PM

I received my 500 back from Sony and all seems fine, though I'll have to wait for the store upgrade to be sure.

Heads up to those waiting on getting their 500s back: Sony requires a signature for UPS delivery (at least they did for me).

Fast turn-around and a free upgrade to a discontinued product - no complaining from me! Thanks, Sony.

sborsody · 12-03-2009, 01:49 PM

I screwed up. I shipping my PRS-500 yesterday and forgot to include the signed form. I called Sony today and was given an email address to send the form to, but the email bounced. The address given was laredofulfillment@exchange.an.sony.com. Just a little poking around and it looks like the correct address should be laredofulfillment@exchange.am.sony.com or laredofulfillment@exchange.sony.com, but those are bouncing too.

Does anyone have the right email address? Or the phone number to fax it to?

----- The following addresses had permanent fatal errors -----
<laredofulfillment@exchange.sony.com>

----- Transcript of session follows -----
554 5.0.0 MX list for exchange.sony.com points back to mail3.sjc.in.sel.sony.com
554 5.3.5 Local configuration error

sborsody · 12-03-2009, 02:09 PM

It's laredofulfillmentexchange@am.sony.com!

It would have been helpful to detect the problem I had with the email address if exchange.am.sony.com didn't resolve.

$ host exchange.am.sony.com
exchange.am.sony.com has address 208.67.219.132
exchange.am.sony.com mail is handled by 10 mail.global.sprint.com.

Here's the fax number too: 956 725 4874

Scott_T · 12-04-2009, 01:33 PM

I sent mine back for the update nov 19 and hadnt heard anything so I gave them a call. First one told me it was at laredo and was waiting for me to pay $100 to exchange it and then I called laredo and at first they had no record of it ever arriving. When they did find it they said it had arrived on dec 3 and was getting the update and would be returned asap. Sheesh. I've been reading on the netbook for 2 weeks and it aint that great.

Xtremegene · 12-04-2009, 10:59 PM

I had a great experience (thankfully) sending in my PRS-500 to upgrade: I shipped it out last week but it arrived at the repair center this Monday. To my surprise, I got back the Reader Thursday (3 day turnaround). Quick as a bee...

Scott_T · 12-07-2009, 10:02 AM

Mine finally came today. Its great, book shows up as a removable drive now and has delete in the utilities without needing to mod it.

edit: didnt have to sign for mine, btw

sborsody · 12-11-2009, 01:01 AM

I just got mine back today. Yay!

AprilHare · 12-11-2009, 07:39 AM

My Reader is back now!
The furthest a PRS-500 has had to go to get a firmware upgrade to my knowledge

Wolfram|Alpha has Sydney, Australia to Laredo, Texas as 13 348 km (8294 miles), about 1/3 of the Earth's circumference.. 15 hours by plane, 10 hours at the speed of sound, 62.4 ms via light in fiber optic..

Linky

View Poll Results: Will you use Sony's offer with your PRS-500?
Send in my PRS-500 for a free ePub upgrade (free shipping)	78	53.06%
Trade-in for a Reader Pocket Edition at $50 off	3	2.04%
Trade-in for a Reader Touch Edition for $75 off	10	6.80%
Do nothing - I like my PRS-500 just the way it is	24	16.33%
Not sure yet	32	21.77%
Voters: 147. You may not vote on this poll

12-03-2009, 01:49 PM	#99
sborsody Member Posts: 15 Karma: 10 Join Date: Jun 2007 Location: Northern California Device: Sony Reader	I screwed up. I shipping my PRS-500 yesterday and forgot to include the signed form. I called Sony today and was given an email address to send the form to, but the email bounced. The address given was laredofulfillment@exchange.an.sony.com. Just a little poking around and it looks like the correct address should be laredofulfillment@exchange.am.sony.com or laredofulfillment@exchange.sony.com, but those are bouncing too. Does anyone have the right email address? Or the phone number to fax it to? ----- The following addresses had permanent fatal errors ----- <laredofulfillment@exchange.sony.com> ----- Transcript of session follows ----- 554 5.0.0 MX list for exchange.sony.com points back to mail3.sjc.in.sel.sony.com 554 5.3.5 Local configuration error Last edited by sborsody; 12-03-2009 at 01:54 PM.

12-03-2009, 02:09 PM	#100
sborsody Member Posts: 15 Karma: 10 Join Date: Jun 2007 Location: Northern California Device: Sony Reader	It's laredofulfillmentexchange@am.sony.com! It would have been helpful to detect the problem I had with the email address if exchange.am.sony.com didn't resolve. $ host exchange.am.sony.com exchange.am.sony.com has address 208.67.219.132 exchange.am.sony.com mail is handled by 10 mail.global.sprint.com. Here's the fax number too: 956 725 4874 Last edited by sborsody; 12-03-2009 at 03:14 PM.

12-07-2009, 10:02 AM	#103
Scott_T Groupie Posts: 154 Karma: 876 Join Date: Dec 2009 Device: Kindle 3 wifi, Sony PRS-300, Sony PRS-500, Reb1100(dead)	Mine finally came today. Its great, book shows up as a removable drive now and has delete in the utilities without needing to mod it. edit: didnt have to sign for mine, btw Last edited by Scott_T; 12-07-2009 at 05:25 PM. Reason: no sig needed from ups

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11-28-2009, 03:46 PM	#91
sborsody Member Posts: 15 Karma: 10 Join Date: Jun 2007 Location: Northern California Device: Sony Reader	I decided to send it in for the firmware upgrade. The PRS-300 seems like a downgrade and I know I'm not going to be happy with the touchscreen on the PRS-600. But the Sony eservice site is giving me a headache. Last night filled in the form for getting the firmware update. There was a button to click on for the UPS shipping label. A screen popped up and said session was timed out. I got an email with the repair request confirmation information, but no UPS label. I went to the eservice site this morning to see if I can get it from there after the fact. I tried typing in both the event id and the work order number to look up the status of my request and the Sony site says the numbers are invalid. sigh Time to call.

12-02-2009, 02:48 PM	#95
taildragger-j3 Writer AND Reader Posts: 54 Karma: 30 Join Date: Aug 2008 Location: Aggieland, TX Device: PRS-505	In my VERY HUMBLE opinion, the lrx books are fine just as they are. I'm keeping mine in that format. My updated reader handles them without any trouble and now I can read the epub books too. Best of both worlds.

12-02-2009, 09:58 PM	#98
Studio717 Addict Posts: 208 Karma: 575 Join Date: Oct 2006 Location: California Device: Various Kindles, iPhone, iPad, Galaxy 10.1	I received my 500 back from Sony and all seems fine, though I'll have to wait for the store upgrade to be sure. Heads up to those waiting on getting their 500s back: Sony requires a signature for UPS delivery (at least they did for me). Fast turn-around and a free upgrade to a discontinued product - no complaining from me! Thanks, Sony.

12-04-2009, 01:33 PM	#101
Scott_T Groupie Posts: 154 Karma: 876 Join Date: Dec 2009 Device: Kindle 3 wifi, Sony PRS-300, Sony PRS-500, Reb1100(dead)	I sent mine back for the update nov 19 and hadnt heard anything so I gave them a call. First one told me it was at laredo and was waiting for me to pay $100 to exchange it and then I called laredo and at first they had no record of it ever arriving. When they did find it they said it had arrived on dec 3 and was getting the update and would be returned asap. Sheesh. I've been reading on the netbook for 2 weeks and it aint that great.

12-04-2009, 10:59 PM	#102
Xtremegene Connoisseur Posts: 66 Karma: 10 Join Date: Sep 2006 Location: TX, USA Device: Sony Reader PRS-500 --- Nokia n800	I had a great experience (thankfully) sending in my PRS-500 to upgrade: I shipped it out last week but it arrived at the repair center this Monday. To my surprise, I got back the Reader Thursday (3 day turnaround). Quick as a bee...

12-11-2009, 01:01 AM	#104
sborsody Member Posts: 15 Karma: 10 Join Date: Jun 2007 Location: Northern California Device: Sony Reader	I just got mine back today. Yay!

12-11-2009, 07:39 AM	#105
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	My Reader is back now! The furthest a PRS-500 has had to go to get a firmware upgrade to my knowledge Wolfram\|Alpha has Sydney, Australia to Laredo, Texas as 13 348 km (8294 miles), about 1/3 of the Earth's circumference.. 15 hours by plane, 10 hours at the speed of sound, 62.4 ms via light in fiber optic.. Linky

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