Firmware update for PRS-500 available - EPUB! - Page 6

DrMoze · 11-17-2009, 10:52 AM

Quote:

Originally Posted by gingercat

Looks like pay back time from Sony to those of us evil people who purchased a PRS-500 and had the audacity to not live in the USA

ummm..... no. Sony never authorized sale of the 500 outside of the US. YOU decided to buy a device that YOU knew up front was not supported. Sony is being straightforward and consistent with their policy, that you were fully apprised of. There is no blaming Sony here.

kennyc · 11-17-2009, 11:47 AM

Quote:

Originally Posted by wyldkit

Well, I had to call Sony. Luckily, the woman I spoke with knew exactly what I was talking about, and she put in the request to UPS to send me a new shipping label. I won't believe that worked until the label is actually emailed to me, but at least their customer service reps seem to have been informed about the upgrade now!

wyldkit · 11-17-2009, 12:24 PM

Quote:

Originally Posted by kennyc

UPDATE: I got the email from UPS very quickly, so if anyone else is having trouble, call the number from the first post in this thread: 866-962-7669.

kilohertz53 · 11-17-2009, 04:23 PM

I boxed up and sent my beloved PRS-500 off for rejuvenation to the Laredo, Texas Sony Service Center today. I enclosed one copy of the form generated from the SonyStyle website, plus the confirming e-mail with the work order number, and (just in case) a letter stating that I wanted the free firmware update. With the prepaid/preprinted label from UPS, I didn't have to do any paperwork at all at the local UPS Store.

I just hope everything goes smoothly and I get my Reader back soon. If my Reader isn't back by the first week in December, I'm going to get very cranky.

kennyc · 11-17-2009, 04:39 PM

Quote:

Originally Posted by kilohertz53

I boxed up and sent my beloved PRS-500 off for rejuvenation to the Laredo, Texas Sony Service Center today. I enclosed one copy of the form generated from the SonyStyle website, plus the confirming e-mail with the work order number, and (just in case) a letter stating that I wanted the free firmware update. With the prepaid/preprinted label from UPS, I didn't have to do any paperwork at all at the local UPS Store.

I just hope everything goes smoothly and I get my Reader back soon. If my Reader isn't back by the first week in December, I'm going to get very cranky.

What are they promising (if anything) as turn-around time?

pilotbob · 11-17-2009, 04:42 PM

Quote:

Originally Posted by kennyc

What are they promising (if anything) as turn-around time?

They originally said 14 days.

BOb

junkyardwillie · 11-17-2009, 06:44 PM

I'm doing mine tomorrow. There were so many times I thought about giving my 500 away to someone or even throwing it out once or twice because I never use it since I have my Iliad and DR1000S but this would just be so awesome. I used to use the NY Public Library's ebook section but a lot of the books I wanted to read were in ePub so I couldn't read it, (Irex is all Mobi right now) this would solve my problem and give me a smaller reader to use again. Sa-weet

Thank you Sony Claus!

moosejons_dad · 11-17-2009, 07:11 PM

Quote:

Originally Posted by imaredr

I decided to get my PRS500 upgraded. I had planned to mail it off tomorrow. I just received the following message. It makes nosense to me.

Warranty Status: Out of Warranty

Note: Your model is part of a Sony exchange program. However, the direct
replacement is not currently available. You can send your
unit in and you will be contacted for more information and alternative
models available.

Terms and conditions:
---------------------
Based upon the information you entered, your unit appears to qualify for the Flat Rate pricing quoted above. Flat Rate pricing does not apply to non-consumer products, units requiring replacement of the display device (such as: projection and TV picture tubes, optical blocks, plasma and LCD panels), any condition resulting from physical abuse, misuse, or excessive wear, units older than seven (7) years from last market date or damage resulting from prior unauthorized service. If, upon examination, it is determined that your unit does not qualify for Flat Rate pricing, then a parts and labor repair quote will be given to you.

Ellen

I also got the message on the website that my 500 was out of warranty.
My experience with Sony has been easy. I could not print out the label so I called the Sony# and asked if the person knew about the update to the 500. He said he did and he filled out an order to mail me the mailer and another order to provide a work order for the upgrade. It did take about 10 minutes before it was completed and checked but he said everything was fine and ended by giving me a confirmation #.
You might want to try what I did if you have any online problems.

grimo1re · 11-17-2009, 08:59 PM

Does anybody have any idea on how heavy the PRS-500 is so I can check what the postage would be? I'm still mulling this thing over...thanks.

kennyc · 11-17-2009, 09:08 PM

Quote:

Originally Posted by grimo1re

Does anybody have any idea on how heavy the PRS-500 is so I can check what the postage would be? I'm still mulling this thing over...thanks.

This:
http://esupport.sony.com/US/perl/mod....pl?mdl=PRS500

Says:
Dimensions
Weight: Approx. 9oz. without soft cover
Measurements: Approx. 6.9" x 4.9" x 0.5".
(175.6 x 123.6 x 13.8mm)

grimo1re · 11-17-2009, 09:28 PM

Thanks! I tried to find it on the Sony site but I must be blond or something, couldn't find it. Right it would come to around AUD 50. Hmmmmm....

kennyc · 11-17-2009, 09:32 PM

Quote:

Originally Posted by grimo1re

Thanks! I tried to find it on the Sony site but I must be blond or something, couldn't find it. Right it would come to around AUD 50. Hmmmmm....

.

craigwillie · 11-17-2009, 10:15 PM

Location Date Local Time Description
LAREDO, TX, US 11/17/2009 8:24 A.M. DELIVERED

Looks like Sony received my PRS-500 today. Hopefully it won't be too long before I get it back

Here is a link you where can check the status after they receive it:

http://www.sony.com/repairs

Pets0undz · 11-18-2009, 10:07 AM

So the PRS-900 is now available for pre-order. Will Sony offer $100 off that model with a PRS-500 trade-in?

Link

kennyc · 11-18-2009, 10:47 AM

This is becoming very tempting to me.

11-18-2009, 10:07 AM	#89
Pets0undz Junior Member Posts: 8 Karma: 10 Join Date: Feb 2007 Device: Rocket eBook	PRS-900 offer? So the PRS-900 is now available for pre-order. Will Sony offer $100 off that model with a PRS-500 trade-in? Link

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11-17-2009, 04:23 PM	#79
kilohertz53 Zealot Posts: 141 Karma: 671 Join Date: Jul 2007 Location: Harwichport, MA Device: Sony PRS-500, Sony PRS-350, Augen "The Book"	I boxed up and sent my beloved PRS-500 off for rejuvenation to the Laredo, Texas Sony Service Center today. I enclosed one copy of the form generated from the SonyStyle website, plus the confirming e-mail with the work order number, and (just in case) a letter stating that I wanted the free firmware update. With the prepaid/preprinted label from UPS, I didn't have to do any paperwork at all at the local UPS Store. I just hope everything goes smoothly and I get my Reader back soon. If my Reader isn't back by the first week in December, I'm going to get very cranky.

11-17-2009, 06:44 PM	#82
junkyardwillie Addict Posts: 316 Karma: 570 Join Date: Apr 2008 Device: Onyx Note Pro, Kobo H20 and iPad	I'm doing mine tomorrow. There were so many times I thought about giving my 500 away to someone or even throwing it out once or twice because I never use it since I have my Iliad and DR1000S but this would just be so awesome. I used to use the NY Public Library's ebook section but a lot of the books I wanted to read were in ePub so I couldn't read it, (Irex is all Mobi right now) this would solve my problem and give me a smaller reader to use again. Sa-weet Thank you Sony Claus!

11-17-2009, 08:59 PM	#84
grimo1re Geekette Posts: 435 Karma: 3335 Join Date: Sep 2006 Location: NSW, Australia Device: Sony Reader PRS500, PocketBook 360	Does anybody have any idea on how heavy the PRS-500 is so I can check what the postage would be? I'm still mulling this thing over...thanks.

11-17-2009, 09:28 PM	#86
grimo1re Geekette Posts: 435 Karma: 3335 Join Date: Sep 2006 Location: NSW, Australia Device: Sony Reader PRS500, PocketBook 360	Thanks! I tried to find it on the Sony site but I must be blond or something, couldn't find it. Right it would come to around AUD 50. Hmmmmm....

11-17-2009, 10:15 PM	#88
craigwillie Member Posts: 12 Karma: 78 Join Date: Jul 2007 Device: rooted nook	Location Date Local Time Description LAREDO, TX, US 11/17/2009 8:24 A.M. DELIVERED Looks like Sony received my PRS-500 today. Hopefully it won't be too long before I get it back Here is a link you where can check the status after they receive it: http://www.sony.com/repairs

11-18-2009, 10:47 AM	#90
kennyc The Dank Side of the Moon Posts: 35,918 Karma: 119747553 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	This is becoming very tempting to me.