Finally im out of Irex

[whopper]

Anyone like me?

Seeing the devices that are coming next months, I really find a bad option to continue with this device.

The support is a real shit, promises and nothing at all, lot of bugs, poor firmware support and a really expensive price.

I think that I can live without an ereader a few months and selling mine for a good price before astak, plastic logic, amazon and others launch their devices for the half of the price with a better support.

Irex have failed in make their customers loyal to the mark.

[animedude01]

It's too bad you feel that way. I've only had good experiences with my Iliad and my DR1000. It's one of the few readers that is completely open. Granted, they could fix the bugs faster, but none have been show stoppers for me.

I hope you have a better experience with what you get next, but remember, almost all readers have some weakness. It comes down to how the strengths and weaknesses match what you want.

[PhishStyx]

Sorry that you don't like it, but no, like animedude, I really like my DR 1000s a lot. It has enabled me to carry and do a lot more than I could have before I got it. I hope their next product surpasses the DR, but I'm confident that it will be every bit as good quality.

I have only needed iRex's tech support once, but they were very helpful and nice and solved my problem in a generous and timely manner.

[SplogSplog]

There are three things that bother me about the DR1000:

1: High price - I try to block out of my mind just how much I paid for it
2: Poor battery life - it is annoying to have to keep recharging it, when other devices can last for weeks between recharges
3: Slow start up - sometimes, having to wait 45 seconds to start up means I just don't bother using it when I have, say, 15 minutes to spare for reading

But, there is one thing that still make me love the device:

1: Big screen - so I can read all those A4 sized small-print PDF files I have

Until there is another device that has a big screen and great PDF support, I am staying with the DR1000

[pauli]

I expect that pdf support will be even better (faster) when they have the new firmware update released.

[junkyardwillie]

The crashing of my DR1000S does get a bit annoying but until these new devices hit the street and people get to use them its not clear that they will be any better with very large PDF files. All of the small e-ink devices are useless to me, the new B&N looks kind of cool but I don't need a small reader. Still DRs only competition is the Kindle DX and it bends the DX over a sink. Plastic Logic is the only device I'm waiting to see but unless my DR breaks I won't be rushing out to buy it even with their sleek pictures on the website.

I'm glad that there are a lot of other devices coming out and I hope they will eventually be better than the DR1000S at a cheaper price so my replacement cost goes down, as is if my DR broke today I'd be stuck without a reader for the next 6 months until a new larger screen device hits market

[Warriah]

Originally Posted by whopper

Anyone like me?

Seeing the devices that are coming next months, I really find a bad option to continue with this device.

The support is a real shit, promises and nothing at all, lot of bugs, poor firmware support and a really expensive price.

I think that I can live without an ereader a few months and selling mine for a good price before astak, plastic logic, amazon and others launch their devices for the half of the price with a better support.

Irex have failed in make their customers loyal to the mark.

Although this could seem (and - probably - be) exaggerated, I think you're right: stakeholders are treating this company merely as a cash-cow. No reasonably fast improving of firmware + huge (eventual) repairing costs (I'm thinking to other threads in this section) = zero respect for owners. It could worth price only for its monopolist-sized screen.

[cmhsieh54]

I wanted a light, thin 10+" screen to read 2-column PDF files. I wanted the capability to annotate using a stylus/Wacom pen. And finally, I wanted memory expansion capability.

The only product that has even been released that meets these specifications is the DR1000S.

So far, I've resolved my bug problems. Generally speaking, I've been quite happy.

[Shaggy]

Originally Posted by Warriah

Although this could seem (and - probably - be) exaggerated, I think you're right: stakeholders are treating this company merely as a cash-cow. No reasonably fast improving of firmware + huge (eventual) repairing costs (I'm thinking to other threads in this section) = zero respect for owners. It could worth price only for its monopolist-sized screen.

Keep in mind that both the iLiad and DR1000 were not really intended for the consumer market. Both are business market devices (unlike the Kindle/Sony/etc). In the business market, both sale prices and support costs are usually much higher than is standard in the consumer market.

[curbarthedog]

Shaggy,

If this is meant for the business market, then it is even worse than we thought. With all the bug, lock ups and short battery life, no business would by this device. The support overhead would be way too high.

How do I know, I have been trying to run a trial for my company and I find it impossible to recommend the device

[sarikan]

I have to say that I am now using my DR1000S only because there is no alternative. Firmware 1.7 introduced new bugs, especially the red light issues, almost a year after I bought my device. Battery life is still nowhere near others are claiming, and my device was sent to support once, due to battery lifetime.
When people see me using it, they get interested in it, and some even consider buying. I end up explaining to them that the device has many problems, and they'll have to endure them if they want to use it. I am using it, and I've benefited from its existence, but I can't recommend it at this point. At the moment some other product with an equally large or larger screen comes up, I'm leaving this device. Of course this will make Irex for me an unjustified investment. If it had provided the stability I was expecting, I would be perfectly happy, but for almost £500, I should not have this many problems.

[kleykenb]

Originally Posted by Shaggy

Keep in mind that both the iLiad and DR1000 were not really intended for the consumer market. Both are business market devices (unlike the Kindle/Sony/etc). In the business market, both sale prices and support costs are usually much higher than is standard in the consumer market.

Why ?? In the business markt sale prices and support costs are ussually much higher for a good reason : service Levels and the quality of the devices that professionals need excel those from the consumer market.
Can we conclude that the DR1000s is a professional device?
It may have been marketed that way but it by no means even gets close to such a thing.
A few months back I heard someone say : "You're paying the price for being a pioneer"... now it's "you're paying the price for being a professional".
Seriously, Shaggy, no matter what kind of spin we're gonna put on this device and it's price : it sucks, for consumer use as well as for professional use.

[Shaggy]

Originally Posted by kleykenb

Seriously, Shaggy, no matter what kind of spin we're gonna put on this device and it's price : it sucks, for consumer use as well as for professional use.

I'm not trying to put a spin on anything. I wasn't talking about the level of service or quality of the product. I was merely talking about the price compared to what would have been competitive in a consumer market device.

There's a reason the DR800 is half the price of the DR1000.

[dek]

My college made a final decision that we don't consider DR1000 because of its high price and fragile nature of it. For now, we decided to purchase Table PC for the faculty.

Personally, I sold my DR1000 to a friend of mine and now I use my computer and printer. I also realized that reading journal articles on paper is not that bad.

[Kent Walters]

I can't, for the life of me, understand why iRex makes some of the decisions it makes.

The Wacom tablet was the feature that made me decide to buy my 1000S, for proofreading and making annotations. I understood and accepted that the Wacom drew more power--but I wouldn't want it just for navigation.

Now, iRex has included the Wacom (with a higher upfront cost and shorter runtime) on the 800--but just for navigation. In the original announcement, iRex said that the 800 was primarily for reading only--a high priced Kindle DX competitor, whose only real advantage is a better file system.

If the 800 proved to be stable and reliable (which the 1000 is not), and I could write on it, I would buy one to replace my 1000. For a larger read only device, though, I'm waiting for Hanlin's new offering (my EZReader works, as I expect, every time--no complaints--and I trust it).

iRex's decisions baffle me.

Kent Walters