Dual firmware announcement

[EowynCarter]

Originally Posted by pdurrant

So - it'll be out tomorrow.

You wish !

[peterbbb]

Monday comes and Monday goes
No sign if it, no firmware shows
Back to sleep, to wait a week
Come next Monday, take a peek

[Truttebol]

Originally Posted by EowynCarter

Registering just to post that is a bit lame...


By the time you want / need to get a new one, lots of thing might have change anyway.

Well EowynCarter I posted more than just that one line, didn't I?

You are kind of fast in your conclusion that I only registered to say I didn't like Bookeen devices. I do like my Cybook, a lot, I just do not like to be kept on hold by any firm in that manner. And that's what made me decide that, when my Cybook needs replacement, to find another brand. It's a free world.

Imho Bookeen is digging it's own grave with this marketing strategy. If you do not have a deadline then don't say anything to the public. Now everybody is waiting (and bitching about the company). I personally am waiting for the epub support so I can finally read some dutch novels on my device.

[EowynCarter]

I personally am waiting for the epub support so I can finally read some dutch novels on my device.

In the mean time, you can convert ePub to mobipocket with calibre And think about the Illiad users who will never have ePub... So as long as we have ePub someday, i'll be happy.

Imho Bookeen is digging it's own grave with this marketing strategy. If you do not have a deadline then don't say anything to the public. Now everybody is waiting (and bitching about the company).

And then people would have been whining about "no news", all the same result.

You are kind of fast in your conclusion that I only registered to say I didn't like Bookeen devices. I do like my Cybook, a lot, I just do not like to be kept on hold by any firm in that manner. And that's what made me decide that, when my Cybook needs replacement, to find another brand. It's a free world.

An other firm might not do better. My choice of brand will usually be "Who is selling the device that is the closest to my need at the moment i need it".

[Truttebol]

Originally Posted by EowynCarter

In the mean time, you can convert ePub to mobipocket with calibre And think about the Illiad users who will never have ePub... So as long as we have ePub someday, i'll be happy.".

I use Calibre, it's the best, but the Dutch books I want to read have DRM so converting is not an option.

Originally Posted by EowynCarter

An other firm might not do better. My choice of brand will usually be "Who is selling the device that is the closest to my need at the moment i need it".

That's what I did too. Device-wise that worked, but next time I will add a requirement: Decent customercare. Lesson learned.

But I will stay hopefull and check bookeen again tomorrow.

[EowynCarter]

Originally Posted by Truttebol

I use Calibre, it's the best, but the Dutch books I want to read have DRM so converting is not an option.

That's what I did too. Device-wise that worked, but next time I will add a requirement: Decent customercare. Lesson learned.

But I will stay hopefull and check bookeen again tomorrow.

You'll probably have to deal with drm if you want to convert your mobi to ePub. Both mobi and ePub drm can be taken off

Bad customer care ? Trust someone how was stupid enough to break her screen, they have a pretty good support. My reader was fixed in no time, and that sure compensate for delayed updates. Having no ePub, or even my opus crashing every now and then, don't prevent me from enjoying reading. A broken screen certainly does.

[GeoffC]

Originally Posted by cmbs

Does anyone think it's going to be convenient to switch back and forth between two versions of software (assuming this option ever becomes a reality)?

It is unlikely that I will, ePub may be the best thing for ereading as sliced bread was to the sandwich maker - but unless they come up with a dictionary support, I'll be declining even just on that issue.
Also a significant number of my books are dammed drm'd. One main change-maker would be a restricted supply of mobi books for us Europeans......

Originally Posted by pdurrant

So - it'll be out tomorrow.

It will be out someday...

[Deneb]

Originally Posted by cmbs

Anyway, Deneb, about your 96 pages of 5 books each - you can set it to display 20 books each. But my bigger question is why do you have that many books on your card? All you're doing is making grief for yourself, having to shuffle through it all. I don't put more than two pages worth, at 20 books per page, that's 40 books. No way I'll need anywhere close to that many before I have to at least recharge the reader, if not reformat and all that crap because it's messed itself up again. Plus, the more books, the longer the turning-on time. Just seems totally unnecessary, and in fact, causing yourself grief for no good reason.

Well, first, because I can! There is 512 Mo after all. But you're right, it is frustrating...which bring, second, because I can't choose!! You might be a very sensible and organised reader, I definitly am not

I tried the 20 per page, it's not working. The title is not readable anymore and since I don't remember the books I put in, just that I wan't to read them when I put them in, I need the title and the author. If it was a real list, without the cover, it would work better I think, but as it is, not helping.

I always likes to have many books with me and now that I'm not limited by their weight...
Besides, the magic (and advertising!!!) of an ebook reader is to have a full library in your hand.
I can't resist putting as many books I wish to read as I can, even if I know I won't read them all at once, they are here in case I feel like reading one. Depends on the moment.

And THEY promised a folder management...

[pieter]

Originally Posted by Deneb

And THEY promised a folder management...

Don't worry... I'm sure it will come ....... (wait for it) ......... SOON!

[AlexBell]

Originally Posted by EowynCarter

An other firm might not do better. My choice of brand will usually be "Who is selling the device that is the closest to my need at the moment i need it".

I'm sorry, I don't agree at all. I can't imagine any firm offering worse customer service than Bookeen does, which is why I now use an ECO reader and enjoy excellent Australian based service.

Regards, Alex

[HarryT]

Originally Posted by AlexBell

I'm sorry, I don't agree at all. I can't imagine any firm offering worse customer service than Bookeen does, which is why I now use an ECO reader and enjoy excellent Australian based service.

Regards, Alex

Depends what your priorities are, Alex. The Opus has the best ePub support of any device that's currently on the market. One cannot "knock" Bookeen for that - they've done a superb job. Yes, it crashes on the odd occasion, but not frequently enough to be a problem (for me).

As far as "support" goes, what problems have you personally experienced? I've always found Bookeen's support to be helpful and efficient on the occasions that things go wrong.

[EowynCarter]

Originally Posted by AlexBell

I'm sorry, I don't agree at all. I can't imagine any firm offering worse customer service than Bookeen does, which is why I now use an ECO reader and enjoy excellent Australian based service.

Regards, Alex

I have to second Harry's question ? In what circumstance did you needed bookeen support ? or ECO's ?

And "support" to me is : providing bugfixes (The opus need that but it will comes). Providing replacement / repair when the reader got broken, bookeen certainly does that part. (And in my case, they managed to surprise me by how fast they where).

Well, first, because I can! There is 512 Mo after all. But you're right, it is frustrating...which bring, second, because I can't choose!! You might be a very sensible and organised reader, I definitly am not

Yeah, at fist i though i wouldn't need folders. That why the no folders on gen3 didn't bother me. Just make sure you have only the few books you're reading right now. Now i have it, i realize how useful it actually is, and folders are on the requirement list for any reader.

If folders are important to you, why did you buy a cybook anyway ?

[gerraldo]

Originally Posted by EowynCarter

And "support" to me is : providing bugfixes (The opus need that but it will comes). Providing replacement / repair when the reader got broken, bookeen certainly does that part. (And in my case, they managed to surprise me by how fast they where).

I think, an important part of support is "can easily be reached via phone and/or email" AND "quick and duly answering of my calls/emails"... Not one of Bookeens strongest features...

BTW: You're right, having a good repair service is nice, but with dropping prices that (sadly) becomes more and more useless... (some devices even can't be repaired anymore!)

[EowynCarter]

Originally Posted by gerraldo

I think, an important part of support is "can easily be reached via phone and/or email" AND "quick and duly answering of my calls/emails"... Not one of Bookeens strongest features...

I saw my broken screen on Friday evening, had them on phone on Money evening,to ask them why my mail had no response. Said response came up the next day. That's not what i would call slow.

[gerraldo]

Originally Posted by EowynCarter

I saw my broken screen on Friday evening, had them on phone the same Friday, mail answered on monday. How could they have been faster ?

Good for you, but many others had slightly different experiences...