Kindle 2 - Possessed?

Witchbaby · 09-04-2009, 05:35 PM

Ack! I need help, please.

My K2 has started to freak out on me.

I was reading last night, hit the left-side next page button. Nothing happened at first, and then the screen blinked. The Search line came up and a string of text (5ealm) kept appearing in the search line.

I tried hitting the back button, to get rid of the search line. This made the K2 go back to a earlier point in the book. And then the Search line came back up. And 5ealm.

I then tried restoring to factory default. The 5ealm made getting to the menu really difficult. I finally was able to get it to restart.

5ealm was still there.

I then plugged it into my computer and formatted it from there. Since this wiped everything except the K2 manual, I downloaded a different book.

Still getting 5ealm. It's not quite as bad now. It only happens every 10 page turns or so. But it's really frustrating me.

Before calling CS, I thought I'd turn to you all and see if anyone has heard of a similar problem.

-wb

rcuadro · 09-04-2009, 05:59 PM

Never happened to me. Have you tried resetting the K2?

pshrynk · 09-04-2009, 07:02 PM

Quote:

Originally Posted by rcuadro

Never happened to me. Have you tried resetting the K2?

What he said. Hold the on/off switch to the right for about 15 seconds. It will re-boot.

Also, do you have any hacks loaded up? If so, I would remove them and see if that solves the problem.

Does this happen with one specific book or all of them?

desertgrandma · 09-04-2009, 07:05 PM

If resetting doesn't work, call Kindle Support. They can troubleshoot over the phone.

Witchbaby · 09-07-2009, 02:27 AM

Yep, tried resetting it. No dice.

I had the screen saver hack, but removed it before restoring to factory default.

It's happening even without books loaded on to it.

Looks like I will be calling CS. I'll post what happens, in case anyone else has a similar problem.

Thanks for the responses

Witchbaby · 09-08-2009, 08:42 PM

Terry at Amazon CS, was super awesome.

I told him the problem and the steps I took trying to correct it. He said since I had already done a factory restore he would send me a replacement K2. No problems.

Still no idea what made it go buggy, but very happy with the resolution.

Acextreme · 09-16-2009, 12:10 PM

I think it's a hardware failure, most likely the keyboard controller or something...

Witchbaby · 09-17-2009, 02:46 AM

Quote:

Originally Posted by Acextreme

I think it's a hardware failure, most likely the keyboard controller or something...

It would be interesting to find out, CS had no idea.

I'm just glad that they sent me a new one

brewjono · 01-28-2010, 07:51 AM

I have the exact same problem.

My K2 is about 3 weeks old.

If I use either of the left button I get the search string 5ealm.

I then searches through the book looking for it, sometimes taking me 20 - 30 pages ahead.

I have rung support and they are stumped.

I have not done any mods/cracks etc. Brand new.

09-04-2009, 05:35 PM	#1
Witchbaby Connoisseur Posts: 64 Karma: 1044 Join Date: Mar 2009 Location: San Diego Device: Kindle2	Kindle 2 - Possessed? Ack! I need help, please. My K2 has started to freak out on me. I was reading last night, hit the left-side next page button. Nothing happened at first, and then the screen blinked. The Search line came up and a string of text (5ealm) kept appearing in the search line. I tried hitting the back button, to get rid of the search line. This made the K2 go back to a earlier point in the book. And then the Search line came back up. And 5ealm. I then tried restoring to factory default. The 5ealm made getting to the menu really difficult. I finally was able to get it to restart. 5ealm was still there. I then plugged it into my computer and formatted it from there. Since this wiped everything except the K2 manual, I downloaded a different book. Still getting 5ealm. It's not quite as bad now. It only happens every 10 page turns or so. But it's really frustrating me. Before calling CS, I thought I'd turn to you all and see if anyone has heard of a similar problem. -wb

01-28-2010, 07:51 AM	#9
brewjono Zealot Posts: 106 Karma: 501816 Join Date: Jan 2010 Location: Australia Device: K3, K4, KPW	5ealm error I have the exact same problem. My K2 is about 3 weeks old. If I use either of the left button I get the search string 5ealm. I then searches through the book looking for it, sometimes taking me 20 - 30 pages ahead. I have rung support and they are stumped. I have not done any mods/cracks etc. Brand new.

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09-04-2009, 05:59 PM	#2
rcuadro Wizard Posts: 1,686 Karma: 874275 Join Date: Nov 2008 Location: Virginia Beach, VA Device: Kindle DX	Never happened to me. Have you tried resetting the K2?

09-04-2009, 07:05 PM	#4
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	If resetting doesn't work, call Kindle Support. They can troubleshoot over the phone.

09-07-2009, 02:27 AM	#5
Witchbaby Connoisseur Posts: 64 Karma: 1044 Join Date: Mar 2009 Location: San Diego Device: Kindle2	Yep, tried resetting it. No dice. I had the screen saver hack, but removed it before restoring to factory default. It's happening even without books loaded on to it. Looks like I will be calling CS. I'll post what happens, in case anyone else has a similar problem. Thanks for the responses

09-08-2009, 08:42 PM	#6
Witchbaby Connoisseur Posts: 64 Karma: 1044 Join Date: Mar 2009 Location: San Diego Device: Kindle2	Terry at Amazon CS, was super awesome. I told him the problem and the steps I took trying to correct it. He said since I had already done a factory restore he would send me a replacement K2. No problems. Still no idea what made it go buggy, but very happy with the resolution.

09-16-2009, 12:10 PM	#7
Acextreme Enthusiast Posts: 40 Karma: 10 Join Date: Jun 2009 Device: none	I think it's a hardware failure, most likely the keyboard controller or something...