Sony stores stop selling PRS-600

yessirrom · 08-29-2009, 03:37 PM

I just got back from the sony store in Dalls,TX. The store manager said he just received an email telling him to pull all 600s off the shelf. He would not sell me one even though he had several black units. I called the Houston store and they confirmed the story. I had just driven two hours to pick one up. AAAAAAAAAAGGGGHHH.

lisreed · 08-29-2009, 04:05 PM

Hmmm, and my order from the online store didn't go out on friday like it was supposed to. It does show that it will go out on Monday. We will see!

mrscoach · 08-29-2009, 04:21 PM

I noticed the 600 still says 'pre order' while the 300 says 'add to cart' on Sony Style

Nate the great · 08-29-2009, 04:28 PM

Quote:

Originally Posted by yessirrom

I just got back from the sony store in Dalls,TX. The store manager said he just received an email telling him to pull all 600s off the shelf. He would not sell me one even though he had several black units. I called the Houston store and they confirmed the story. I had just driven two hours to pick one up. AAAAAAAAAAGGGGHHH.

Did he say why?

Ervserver · 08-29-2009, 04:32 PM

sounds like a recall

yessirrom · 08-29-2009, 05:03 PM

Both stores said no details were given.

khalleron · 08-29-2009, 05:16 PM

According to this thread

https://www.mobileread.com/forums/showthread.php?t=54728

it's a recall due to missing warranty cards.

So it doesn't seem to be any real cause for alarm. Just one of those dumb things that happen sometimes.

DrMoze · 08-29-2009, 05:18 PM

Maybe to install the firmware upgrade to correct the memory card glitch?

[Edit: nevermind, if the above is true--I didn't see that when I responded!]

alecE · 08-29-2009, 05:35 PM

Quote:

Originally Posted by khalleron

it's a recall due to missing warranty cards.

Am I missing something here, surely it would be easier to bulk mail warranty cards to the stores instead of recalling all the readers? Apologies if my puzzlement reflects ignorance of the US market place

yessirrom · 08-29-2009, 05:41 PM

I will be highly upset if I invested all that effort to get there after calling twice to confirm availability, only to be turned away for a warranty card issue.

fugazied · 08-29-2009, 08:11 PM

Missing warranty cards? I thought they'd have some way of doing that electronically. Must be some mumbo jumbo legal clause saying that they need a printed warranty card?

Sucks to drive that far and get turned away

yessirrom · 08-29-2009, 10:30 PM

I called the 800 # for sony sales and service and they had no idea what was going on. They just kept transferring me around. I called the Dallas store later in the day and asked if they had any 600s in stock. They said they had sold out of them. This was just a sales person who was obviously told to just say they had sold out of these rather than explain any recalls etc.

I will just have to enjoy my 505 for a little while longer.

Ervserver · 08-30-2009, 01:16 AM

Probably forgot to add the dust between the screens

akira28 · 08-30-2009, 01:31 AM

Quote:

Originally Posted by Ervserver

Probably forgot to add the dust between the screens

SolRaven · 08-30-2009, 08:45 AM

My guess would be that they're recalling them to install the updated firmware but are telling the managers to say that they warranty cards are missing. I suspect that they're worried about admitting a software defect since it could deter someone from buying it after the update. After all, Sony has had some buggy software issues. Heck, I have an mp3 player that I love but replaced because after 2 hours of dealing w/ their buggy software that kept crashing, I was too tired from trying to get songs on the player to go work out.

08-29-2009, 03:37 PM	#1
yessirrom Connoisseur Posts: 61 Karma: 640 Join Date: Jun 2009 Device: HTC HD2 and i-Pad	Sony stores stop selling PRS-600 I just got back from the sony store in Dalls,TX. The store manager said he just received an email telling him to pull all 600s off the shelf. He would not sell me one even though he had several black units. I called the Houston store and they confirmed the story. I had just driven two hours to pick one up. AAAAAAAAAAGGGGHHH.

08-29-2009, 10:30 PM	#12
yessirrom Connoisseur Posts: 61 Karma: 640 Join Date: Jun 2009 Device: HTC HD2 and i-Pad	I called the 800 # for sony sales and service and they had no idea what was going on. They just kept transferring me around. I called the Dallas store later in the day and asked if they had any 600s in stock. They said they had sold out of them. This was just a sales person who was obviously told to just say they had sold out of these rather than explain any recalls etc. I will just have to enjoy my 505 for a little while longer. Last edited by yessirrom; 08-29-2009 at 10:35 PM. Reason: additional info

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08-29-2009, 04:05 PM	#2
lisreed Addict Posts: 281 Karma: 1301 Join Date: Jul 2008 Location: Upstate NY Device: Nook GlowLight 3	Hmmm, and my order from the online store didn't go out on friday like it was supposed to. It does show that it will go out on Monday. We will see!

08-29-2009, 04:21 PM	#3
mrscoach Guru Posts: 767 Karma: 4837659 Join Date: Aug 2009 Location: San Angelo Texas Device: Samsung Galaxy tab	I noticed the 600 still says 'pre order' while the 300 says 'add to cart' on Sony Style

08-29-2009, 04:32 PM	#5
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	sounds like a recall

08-29-2009, 05:03 PM	#6
yessirrom Connoisseur Posts: 61 Karma: 640 Join Date: Jun 2009 Device: HTC HD2 and i-Pad	Both stores said no details were given.

08-29-2009, 05:16 PM	#7
khalleron Kate Posts: 1,700 Karma: 3605799 Join Date: Mar 2009 Location: Oregon, United States Device: MeeBook, Kobo Libra Colour	According to this thread https://www.mobileread.com/forums/showthread.php?t=54728 it's a recall due to missing warranty cards. So it doesn't seem to be any real cause for alarm. Just one of those dumb things that happen sometimes.

08-29-2009, 05:18 PM	#8
DrMoze Booknut Posts: 860 Karma: 2852 Join Date: Jul 2007 Location: West Palm Beach, Florida! Device: Sony Reader 500/505/300/350, Nook Glowlight Plus (6")	Maybe to install the firmware upgrade to correct the memory card glitch? [Edit: nevermind, if the above is true--I didn't see that when I responded!]

08-29-2009, 05:41 PM	#10
yessirrom Connoisseur Posts: 61 Karma: 640 Join Date: Jun 2009 Device: HTC HD2 and i-Pad	I will be highly upset if I invested all that effort to get there after calling twice to confirm availability, only to be turned away for a warranty card issue.

08-29-2009, 08:11 PM	#11
fugazied Wizard Posts: 1,305 Karma: 1958 Join Date: Jan 2009 Device: iPod Touch	Missing warranty cards? I thought they'd have some way of doing that electronically. Must be some mumbo jumbo legal clause saying that they need a printed warranty card? Sucks to drive that far and get turned away

08-30-2009, 01:16 AM	#13
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	Probably forgot to add the dust between the screens

08-30-2009, 08:45 AM	#15
SolRaven Wizard Posts: 2,214 Karma: 12796976 Join Date: Jul 2009 Location: The Sunshine State Device: Clara, Voyage, Oasis, Paperwhite & PRS-650	My guess would be that they're recalling them to install the updated firmware but are telling the managers to say that they warranty cards are missing. I suspect that they're worried about admitting a software defect since it could deter someone from buying it after the update. After all, Sony has had some buggy software issues. Heck, I have an mp3 player that I love but replaced because after 2 hours of dealing w/ their buggy software that kept crashing, I was too tired from trying to get songs on the player to go work out.