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Old 08-24-2009, 02:06 PM   #331
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Quote:
Originally Posted by EMR View Post
Well, my first step of downloading and installing ADE has not worked out. After I installed ADE, I went to try and authorize the program and it was already authorized to my email address. I'm assuming the prior cookies/passwords or whatever hasn't reset.

So, so far nothing is good. I guess I'll download the book now.
Yes, I am guessing that uninstalling the app doesn't remove the authorization info. It is probably stored in the registry somewhere.

Do you only have 1 book? Can you try to get/buy another one? Maybe the store you are using has a free test one?

Here is a link to free ones of Booksonboard meant for testing.

http://www.booksonboard.com/index.php?F=helpAdobeEbook

BOb

Last edited by pilotbob; 08-24-2009 at 02:15 PM.
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Old 08-24-2009, 02:22 PM   #332
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Originally Posted by pilotbob View Post
Do you only have 1 book? Can you try to get/buy another one? Maybe the store you are using has a free test one
Yes, they have a test book. And I've downloaded that thing also. I was able to read it. It was successful, that's why the lady I've been emailing felt confident that I would be able to view the ebook.

But as I'm writing this post, I'm on the phone with Adobe technical support.

Is there any way I can remove the ADE from my computer completely, even the registry and all that garbage?

just in case.
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Old 08-24-2009, 04:11 PM   #333
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Originally Posted by EMR View Post
Is there any way I can remove the ADE from my computer completely, even the registry and all that garbage?
I don't know... but either way I don't understand what you expect that will accomplish? You aren't going to create another Adobe ID are you? That will just make things worse.

I am pretty sure the issue is that when you bought the book you are having trouble it was done as an anonymous user before you authorized your computer to your Adobe ID.

See this from the ADE faq:
Quote:
Important: If you authorize your computer with an Adobe ID, then it will always be associated with that Adobe ID. If you do not, the account is "anonymous". If you "anonymously" activate two computers, then there are two separate anonymous accounts, which cannot be merged. Thus, the eBooks on one computer can be upgraded to "belong" to a specific Adobe ID, but the eBooks on the other cannot. If you authorize the second computer with your Adobe ID, any subsequent purchases on it are associated with that ID and transferable to any computer authorized with that ID. However, the books that were purchased on the second computer prior to being activated are forever locked to that computer.
If that is the case... the only think you can hope for is that the store you bought the ebook for will give you your money back and let you repurchase/download it.

BOb
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Old 08-24-2009, 06:21 PM   #334
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I can hardly wait to buy an EPUB from the Sony store and see if this little gem from I Heart Cabbages will work on it.
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Old 08-24-2009, 11:56 PM   #335
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You can also download drm'd epub books directly from the Adobe Digital Editions site and use them for a test. That's what I did before I purchased an epub format book

cheers
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Old 08-25-2009, 01:19 AM   #336
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Quote:
Originally Posted by Leep View Post
You can also download drm'd epub books directly from the Adobe Digital Editions site and use them for a test. That's what I did before I purchased an epub format book

cheers
Yes, but I'm wondering if Sony will do their own DRM on EPUB and not use Adobe's. Not likely, I know, but possible.


ETA: I saw on the Sony site that the EPUB DRM is Adobe.

Last edited by doreenjoy; 08-26-2009 at 12:45 AM.
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Old 08-25-2009, 01:44 AM   #337
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Quote:
Originally Posted by tompe View Post
Does that mean that you cannot read an ADE book on two computers?
Depends on the shop. I once got a free eBook as goodie with an pBook. And that could only be read on one computer. Loose that computer and bye bye eBook.

I wrote then to tell them that under this condition I would never buy any eBooks with them.

And for a long time I thought that Adobe eBooks must be avoided at all cost. Now I know it is not quite as bad.

Quote:
Originally Posted by pilotbob View Post
See this from the ADE faq:
This is horrible - how can they let the user run in such a trap!

Martin

Last edited by krischik; 08-25-2009 at 01:47 AM. Reason: manual multi quote
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Old 08-25-2009, 07:57 AM   #338
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Originally Posted by pilotbob View Post
If that is the case... the only think you can hope for is that the store you bought the ebook for will give you your money back and let you repurchase/download it.

BOb
I talked to adobe and that's exactly what the tech told me. I've emailed the bookstore and I've asked them to give me a fresh feed. But she's convinced that I haven't activated both id's. We'll see what she says.
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Old 08-25-2009, 11:22 PM   #339
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EMR-

One small point - when you say "download" in all your previous posts, be sure you are selecting "open" ( not save) which will import the book to ADE.

Then proceed with your task at hand...
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Old 08-26-2009, 03:27 AM   #340
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Originally Posted by Leep View Post
You can also download drm'd epub books directly from the Adobe Digital Editions site and use them for a test. That's what I did before I purchased an epub format book

cheers
I have failed to find any drm'd epub books on Adobe Digital Editions site. Could someone please point direct link?

Last edited by Chipmunk; 08-26-2009 at 03:39 AM.
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Old 08-26-2009, 03:41 AM   #341
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Quote:
Originally Posted by Chipmunk View Post
I hav failed to find any drm'd epub books on Adobe Digital Editions site. Could someone please point direct link?
Booksonboard website has one free epub book with DRM and I think you can use this book instead.
http://www.booksonboard.com/index.ph...55959&v=buynow
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Old 08-26-2009, 04:35 AM   #342
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EMR-

One small point - when you say "download" in all your previous posts, be sure you are selecting "open" ( not save) which will import the book to ADE.

Then proceed with your task at hand...
Thanks, but I tried to open with Adobe Digital, instead of just save file. And I got the same exact result.

It looks as if the bookstore lady is not returning my emails for some reason.

She is still convinced that both my Adobe Id's are not synchronized.

I'm stuck.
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Old 08-26-2009, 05:42 AM   #343
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It sounds like she's mis-understood your situation. Try this line of explanation:

"I downloaded the book to an unauthorised installation of ADE.

I deleted that installation, installed a fresh copy and authorised it.

I now cannot read my book. Please refund the book purchase so that I can buy it again and download it with my authorised copy of ADE."

Any mention of other machines will lead to the synchronisation red herring. The problem isn't that you can't read the book on both machines, it's that you can't read it on the original machine. Keep it simple when talking to customer support.

Once you have it downloaded on an authorised machine you'll be able to transfer it to other machines with ADE authorised with the same Adobe ID.



Quote:
Originally Posted by EMR View Post
Thanks, but I tried to open with Adobe Digital, instead of just save file. And I got the same exact result.

It looks as if the bookstore lady is not returning my emails for some reason.

She is still convinced that both my Adobe Id's are not synchronized.

I'm stuck.
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Old 08-26-2009, 08:53 AM   #344
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I know you have a problem downloading pictures via email, so I've borrowed this post space for you to see what I've been doing.

I have downloaded the "fresh" link that you've given me. Just to show you what I've been doing--I've attached the screen captures of my desktop when I try and download your ebook.

This is what happens when I try and download the "fresh" link on my desktop. I've numbered the pictures in sequence of order---numbers 1 through 5.

Once again, this is my desktop and the ADE is authorized with my adobe ID as evidenced by #1.


Number 1
http://img17.imageshack.us/i/8252009100854am.jpg/
Here is the ADE already authorized under my Adobe ID


Number 2
http://img19.imageshack.us/i/8252009101217am.jpg/
Here is the download page from your website. I click on the click to download button for the Forgotten Man

Number 3
http://img19.imageshack.us/i/8252009101322am.jpg/
Here's the download box that automatically opens up.

Number 4
http://img14.imageshack.us/i/8252009101402am.jpg/
This is the first thing I see on the ADE when I try and open the forgotten man. I click OK.

Number 5
http://img14.imageshack.us/i/8252009101440am.jpg/
And this is the message that I keep getting.

Please let me know.
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Old 08-26-2009, 09:01 AM   #345
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I suppose I should ask the moderators on the forum first, but would it be alright if I had my customer service rep from the bookstore view the post above. This isn't technically a "crack" or illegal thread is it?

just wondering.
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