![]() |
#301 |
The one and only
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 3,302
Karma: 535819
Join Date: Oct 2008
Location: Berlin, Germany
Device: yup!
|
Godzil, no offense meant, but either you're very young, quite naive, easily to be satisfied or a member of the Bookeen staff.
Those last few posts of yours were nice speeches about the good people over at Bookeen who have their whole heart into the matter, up and running their destiny against the test of time and the tides of fate ... Sorry, we are talking about a company on the free market. That wants to sell a product, two of them right now, to be exactly. To sell products you need satisfied customers and a convincing business concept. Do all of those who post here look like totally satisfied customers to you who are convinced about Bookeen right now? No? Indeed not. If so, why not? Because Bookeen doesn't give the best impression as a company to be trusted after all. They want to sell something to us. They have to satisfy us. They have to convince us. If they don't, if they don't manage to - and I don't have to care about the reasons as a customer, I simply don't have to -, they're not doing the best of jobs. I lost quite some customers to my eBook line the past few months since I wasn't able to deliver new titles on time as my readers used to rely on for the past few years. I've got reasons for these delays. Health, money, reorganizing. Does any of my customers have to care? Nope. If they do, I'm glad and I thank them. If they don't, I do fully understand them, because I wasn't doing the best of jobs as a publisher. And I'm paying the price literally by selling less right now. Hope I can convince my customers by doing a good job during the next months. Bookeen will lose customers. Not because we are such a hard-to-please stubborn bunch but because we are disappointed. Maybe Bookeen will sell more items of the Opus on new markets, then it really won't have to rely on those few guys complaining on this board. Maybe interested readers discover MobileRead and find out about all this complaining going on and reconsider buying from Bookeen. We'll see, right? At the moment Bookeen really isn't a great help to itself. Last edited by K-Thom; 08-01-2009 at 04:39 PM. |
![]() |
![]() |
![]() |
#302 | ||
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 4,337
Karma: 4000000
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
|
Quote:
But then, we know there IS a firmware for gen 3 with ePub. Quote:
Last edited by EowynCarter; 08-02-2009 at 04:05 AM. |
||
![]() |
![]() |
![]() |
#303 |
Guru
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 820
Karma: 11012
Join Date: Nov 2007
Location: Warsaw, Poland
Device: Bookeen Cybook
|
|
![]() |
![]() |
![]() |
#304 | |
The one and only
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 3,302
Karma: 535819
Join Date: Oct 2008
Location: Berlin, Germany
Device: yup!
|
Quote:
What I just can't comprehend: Bookeen "dared" to deliver Gen3 with a beta epub-firmware to a big distributor (Weltbild), but they don't dare to upload the better beta version (the one shown at the Paris meeting) on their website?! Just a warning that this version still is in beta and might show some unexpected behaviour, please backup your old firmware and thanks for any feedback on bugs. I wouldn't expect anything more at this moment. And it would be fine. Uploading firmware: 1 minute Updating web pages: 15 minutes (at most) Updating news: 10 minutes A total of half an hour work to keep a lot of customers satisfied. Nobody can tell me that that really is a problem or a major effort. C'mon ... Last edited by K-Thom; 08-02-2009 at 08:06 AM. |
|
![]() |
![]() |
![]() |
#305 | |
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 4,337
Karma: 4000000
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
|
Quote:
Why the mess to put update on the website, i can't figure out. |
|
![]() |
![]() |
![]() |
#306 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 58
Karma: 732
Join Date: May 2008
Device: Cybook Gen3
|
Don't you know, Bookeen is actually run by two ferrets and a sheet of aluminum. The guys at the meetup were just hired shills to put a human face to the company. They'll have the firmware up on the web once the aluminum gets the internet hooked up and the ferrets figure out what all those square clicky things connected to the computer are.
|
![]() |
![]() |
![]() |
#307 | |
a pthread?? where? where?
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,763
Karma: 30462
Join Date: Mar 2009
Location: Somewhere in EU
Device: Newton MessagePad 2100, and only this
|
Quote:
Your timings are not realist. Modifing a website does not generally take 15minutes even for a simple modification, (I speak about a professional website, not an amateur one) you need to test if you didn't break something, etc... And updating news? You need to write it, approve it internally etc.. I don't think it will take 10min, but maybe few hours or even days? And 1 minutes to upload, oh yes, if you have something to upload, making a firmware that will run and didn't brick 99% of the cybook on the wild does not take 1 minute... |
|
![]() |
![]() |
![]() |
#308 |
Grand Sorcerer
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 7,452
Karma: 7185064
Join Date: Oct 2007
Location: Linköpng, Sweden
Device: Kindle Voyage, Nexus 5, Kindle PW
|
No, it takes less working time since for a professional web site you have automated regression testing.
|
![]() |
![]() |
![]() |
#309 | |||
The one and only
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 3,302
Karma: 535819
Join Date: Oct 2008
Location: Berlin, Germany
Device: yup!
|
Quote:
Quote:
Quote:
My respect, Bookeen, that would be quite a bold deed. Showing up at a meeting with such a defective firmware, my ... yes, you're right, I wouldn't want my customers to use the same firmware I offered to those poor, demanding MR souls. What was I thinking? |
|||
![]() |
![]() |
![]() |
#310 | |
Anti-DRM Advocate
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 351
Karma: 960
Join Date: Mar 2009
Location: Vienna/Austria
Device: CyBook Gen 3, Palm Tungsten T3
|
Quote:
The new ePub firmware runs on the Weltbild readers, the new Mobi version on the ones updated at the french meetup. So if there is no complicated magical ritual involved, why not release it to the public? And if there are technical issues (maybe with older models) why not tell us so? Heck, this NO information policy makes me furious... ![]() If they're waiting to make it completely bug-free, we'll never see it. ![]() |
|
![]() |
![]() |
![]() |
#311 |
Evangelist
![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 423
Karma: 890
Join Date: Dec 2007
Location: USA
Device: whatever
|
Bookeen posted the last firmware update as a blog post, so there was no need to update the website at all...but that's not really the point.
Bookeen has had more than enough time to post an update for their users and they haven't. Since I was not at the French meetup, and since several weeks have passed, I feel cheated, abandoned, lied to, and even more disappointed - sounds kind of like my 1st marriage ![]() I am tired of reading about the firmware update, and I am sick of Bookeen's assurances that it will be delivered in a few more weeks. I don't understand why Bookeen keeps stalling on giving us something. I think the people who are rushing out to purchase Bookeen's latest device are crazy. |
![]() |
![]() |
![]() |
#312 | |
Fanatic
![]() ![]() ![]() ![]() ![]() Posts: 527
Karma: 470
Join Date: Sep 2007
Location: The Netherlands
Device: Kindle Oasis
|
Quote:
I was one of the first people in the world who bought a Gen3. They announced it on a sunday at around 9 am and I ordered mine at 11 am. Unseen, only on the description, I never was dissapointed. It functioned as advertised. After about a year I had a broken screen. I was not happy when I found out that that was not covered in the warranty. But they didn't repair my machine. They replaced it with a brand new 512 MB model. The complete proces lasted only 5 working days. So in essence I got an upgrade from 64->512 and a new battery for the price of a screen. I can live with that. I probably would have bought an 'upgrade' for that price if they had offered it to me. I got a few firmware updates that did some bug fixes. I installed them. Folder support would be nice, but I don't really care. For Me ePub would be a step backwards because I would lose my dictionary support. I don't want ePub. Mobi is doing all I need. The only things I want is a better way to start the dictionary, so give me a programmable button. An perhaps a sort on the meta data in the mobi books. But I can live without both options. I have a collegue who has an old Gen3 64MB model with the original firmware. He is not upgrading. He says he has no problems at all, why fix it when it aint broke. He isn't waiting for new firmware, he uses his Cybook to read books and nothing else. So not evereybody is waiting for the latest gratest newest firmware. Only people who are complaining will write things here. Nobody is going to tell the world twice a week I do not need an upgrade, I'm not waiting fo new firmware I do agree with you however that Bookeen could me more communicative. But keep in mind, most owners do not frequent MobileRead. They simply use the Gen3 were its made for: Read Books. Last edited by Ortep; 08-02-2009 at 06:07 PM. |
|
![]() |
![]() |
![]() |
#313 | |
Grand Sorcerer
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 7,452
Karma: 7185064
Join Date: Oct 2007
Location: Linköpng, Sweden
Device: Kindle Voyage, Nexus 5, Kindle PW
|
Quote:
Unfortunately I noticed that I hate to read books without a "sense of progress"-indicator similar to page numbers so I do not use my Cybook so much but wait for a firmware with a position indicator similar to page number. |
|
![]() |
![]() |
![]() |
#314 |
Evangelist
![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 423
Karma: 890
Join Date: Dec 2007
Location: USA
Device: whatever
|
Ortep,
I think people are crazy to buy Bookeen's latest device because of the lack of support and poor customer communication they demonstrate with their existing device. The lack of support is compounded by them continuing to promise and fail to deliver. Better if they had just kept quiet, never indicated any enhanced functionaly would ever be provided for old devices, than to promise as they have and not produce. I doubt I will ever purchase anything from Bookeen again and I will not recommend them to anyone. |
![]() |
![]() |
![]() |
#315 |
The one and only
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 3,302
Karma: 535819
Join Date: Oct 2008
Location: Berlin, Germany
Device: yup!
|
Ortep,
as you can see most people here are not disappointed of the device it self but of Bookeen's lack of communication or inability to update and upgrade. On their "community" page they are still linking to NAEB, which went out of business nearly a year ago, and their board's been dead since then. There was neither a press release about the introduction of the Opus on the "press" page or in any of both Blogs. The presentation of the new firmware was a month ago at the MobilRead meeting. And no (news) update whatsoever. It's just this "what the ...?" feeling one tends to get. I won't buy the Opus, not because of the device but because of the company. And that's bad publicity as it can get. |
![]() |
![]() |
![]() |
|
![]() |
||||
Thread | Thread Starter | Forum | Replies | Last Post |
Firmware Update Instructions and the latest Firmware Versions | mitchwah | Ectaco jetBook | 113 | 10-24-2023 09:02 PM |
Bug report | mtravellerh | PocketBook | 303 | 11-03-2013 07:21 PM |
Free Report (Kindle) - Economic Report of the President | koland | Deals and Resources (No Self-Promotion or Affiliate Links) | 5 | 02-13-2010 12:07 PM |
Firmware Update Kindle2 firmware 2.0.4 report | Thruth | Amazon Kindle | 1 | 08-18-2009 08:03 AM |