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Old 05-27-2009, 02:22 PM   #16
dreams
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Quote:
Originally Posted by Elfwreck View Post
Called them, and it turns out I'm still under the first year parts warranty; I just have to pay for labor--$29--to get it fixed.

So yaaaay!

I've attached a pic of the problem. (Don't have a digital camera, but I have a scanner.)
Big Time, YAAAAY!!!!

I hope it doesn't have to be gone from your hand too long.
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Old 05-27-2009, 02:27 PM   #17
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Quote:
Originally Posted by Elfwreck View Post
Called them, and it turns out I'm still under the first year parts warranty; I just have to pay for labor--$29--to get it fixed.

So yaaaay!

I've attached a pic of the problem. (Don't have a digital camera, but I have a scanner.)
This is good news! Good luck!
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Old 05-27-2009, 03:50 PM   #18
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Quote:
Originally Posted by Elfwreck View Post
Called them, and it turns out I'm still under the first year parts warranty; I just have to pay for labor--$29--to get it fixed.

So yaaaay!

I've attached a pic of the problem. (Don't have a digital camera, but I have a scanner.)
Yay!!
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Old 05-27-2009, 04:13 PM   #19
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Congratulations! That's good to know if anything happens to mine! Thanks, though I'm sorry you had to go through it!
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Old 05-27-2009, 04:44 PM   #20
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It is nice to know that Sony is doing a good job supporting their readers.
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Old 05-27-2009, 10:42 PM   #21
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that is excellent news

and very good to know about sony and how they deal with their readers.

Quote:
Originally Posted by Elfwreck View Post
Called them, and it turns out I'm still under the first year parts warranty; I just have to pay for labor--$29--to get it fixed.

So yaaaay!

I've attached a pic of the problem. (Don't have a digital camera, but I have a scanner.)
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Old 05-27-2009, 11:02 PM   #22
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Originally Posted by basschick View Post
that is excellent news

and very good to know about sony and how they deal with their readers.
yeah, I guess after having to compete with amazon they upped their service, there are too many sony horror stories around.

they are doing a much better job now
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Old 05-27-2009, 11:33 PM   #23
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Originally Posted by Labib Rahman View Post
Okay, I am a totally new member and it feels weird being the only 16 year old in a forum with members mostly older than me. But I broke my PRS-505 too.

What I did was, since I didn't have a warranty, I asked for a refurbished one, without the warranty, which cost me a 100 dollars. Not very easy on a teenager's wallet but way cheaper than getting a new one.

So, why you don't try getting a refurbished PRS-505? That should hopefully work and seems like a lot of other people have done that too.
Hmm. Maybe someone should start a thread: how I broke my Reader...

It would be kind of like those columns in the newspaper where people write in about how they have messed up their love lives. You read it for the schadenfreude.
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Old 05-27-2009, 11:42 PM   #24
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Quote:
Originally Posted by Elfwreck View Post
Called them, and it turns out I'm still under the first year parts warranty; I just have to pay for labor--$29--to get it fixed.

So yaaaay!

I've attached a pic of the problem. (Don't have a digital camera, but I have a scanner.)
That's a good warranty if it covers drops & accidents! The Kindle 2 warranty does not seem to do so, unless you buy the extended warranty - which usually isn't worthwhile.

Just for the record, since most people buy these devices with a credit card, you should always check to see whether you have an extended warranty or other protection under the terms of the card.
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Old 05-28-2009, 03:35 AM   #25
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Quote:
Originally Posted by Elfwreck View Post
Called them, and it turns out I'm still under the first year parts warranty; I just have to pay for labor--$29--to get it fixed.

So yaaaay!

I've attached a pic of the problem. (Don't have a digital camera, but I have a scanner.)
Not wishing to sound negative, I really wouldn't count on it being a warranty repair. Broken screen substrates (which yours definitively is, from the picture) are normally not covered by warranty. I think you may well find that, when Sony receive it, they'll contact you and tell you that it's not covered by the warranty.
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Old 05-28-2009, 03:36 AM   #26
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Yaaay, excellent, woohoo!
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Old 06-10-2009, 11:50 AM   #27
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Quote:
Originally Posted by HarryT View Post
Not wishing to sound negative, I really wouldn't count on it being a warranty repair. Broken screen substrates (which yours definitively is, from the picture) are normally not covered by warranty. I think you may well find that, when Sony receive it, they'll contact you and tell you that it's not covered by the warranty.
I'd been worried about that--tracked the shipment, waited a few days, waited a few more, got ready to contact them and ask what the damage would be (because if they wanted $200 to fix it, I might decide to just take that one back, unfixed 'cos it's embossed, and eventually get a new one, or switch to a Jetbook).

It's fixed. It's being shipped now. I just needed to pay the $29 labor fee; the year's warranty on the original purchase covered the parts.

I'm ECSTATIC. I really didn't expect this to be covered. (I wonder if it matters that I bought it from the Sonystyle store, not from a third-party vendor?)

Will be pestering husband to design me some kind of case with a lanyard; I want something with a wrist-strap so I don't drop it again.
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Old 06-10-2009, 01:04 PM   #28
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Great! Good for you. I will hold mine tighter, now.
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Old 06-10-2009, 01:17 PM   #29
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Great! Good for you. I will hold mine tighter, now.
Just not too tight or you'll crack the case and maybe the screen.
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Old 06-10-2009, 01:23 PM   #30
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I'm delighted (but surprised!) to hear that it was repaired under warranty. Good for you!
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