the unofficial Bookeen Blog - Page 13

Ortep · 05-19-2009, 10:00 AM

Quote:

Originally Posted by gerraldo

If I have been one of the first to buy one probably not, but as mine is just a few weeks old, definitely yes.

I'm one of the first buyers. They opened the webshop on a sunday morning and I ordered the reader unseen within the hour. The next day they were sold out

I got what I wanted at a price I was willing to pay.

Can it be improved?
Yes of course, everything can be improved.

Do I need new software?
No, I can read books on it and that is why I bought it. Sorting/grouping on meta information would be nice but I can live without it. PDF's are never going to work very well on a device this size. And I personally have absolutely no use for page numbers.

So will I buy a 'new' reader from them? Possibly, but it depends on how good the competition is. I rather buy in Europe than in the US or China.

gerraldo · 05-19-2009, 10:23 AM

Quote:

Originally Posted by EowynCarter

Quote:

Originally Posted by gerraldo

If I have been one of the first to buy one probably not, but as mine is just a few weeks old, definitely yes.

I'm not sure i'm seeing your point there.

I've bought my CyBook because the price tag was around the amount of money I'd was willing to spend on such a device ("replacing" my Palm PDA). All the features advertised are working and no errors/freezes occuring (if I stick to MOBI/PRC).

That I have to wait some weeks/months on a new FW with new/additional features or their "no information" policy is no problem for me - it's the same with other devices/companies all the time...

But if I'd been there from the beginning (propably spending a fortune at first) and had to wait on all those features/fixes without a clear word of info... I'd surely be mad at them!

Abelturd · 05-19-2009, 11:30 AM

Quote:

Originally Posted by JSWolf

Now given Bookeen's history with the Gen3, would you buy yet another device from them?

Hm, lemme think about this...hell NO, not until the hell freezes over.
And not because their product is bad, but because they're an unreliable, honeytongued bunch with a habit of not keeping their word.

EowynCarter · 05-19-2009, 11:36 AM

Quote:

Originally Posted by Abelturd

Hm, lemme think about this...hell NO, not until the hell freezes over.
And not because their product is bad, but because they're an unreliable, honeytongued bunch with a habit of not keeping their word.

Name me a company where things NEVER goes wrong... Hey why do you think secrecy in big company exists ? Don't say anything, if things goes wrong, customers won't know it anyway.

Better a company who take the risk of saying someting, even if they are most often wrong, than a company saying noting at all.

GeoffC · 05-19-2009, 11:47 AM

Patience guys.
Rome was not built in a day, nor the Earth in 7 (despite what you read).

I have asked Bookeen for an explanation as to what has gone wrong, but there has been no reply. [**]

Surely we can expect that there has been something to 'stop' the release on Monday (18th My 2009). One HAS to accept that, perhaps, an unforeseen bug, or doubt about the software has surfaced.
Do you want them to rush out a firmware update that is 'dodgy' just to placate us ? - better safe than sorry.

**Yes, they are poor communicators; but honestly they are not the worst I've come across...and they haven't "taken the money and run" like at least one company I could mention.....

And yes, Jon, I would buy another Cybook - my current one does what I want - despite the wish list of what would be 'nice' to have. It is reliable and I, personally, haven't found any similar device that has made me change my opinion of what is a good product.

Godzil · 05-19-2009, 12:00 PM

I'm pretty sure that not bookeen's intention to have such bad answer time or things like that, but seem to be overcharged with all of their projects...

Abelturd · 05-19-2009, 12:02 PM

Quote:

Originally Posted by EowynCarter

Name me a company where things NEVER goes wrong... Hey why do you think secrecy in big company exists ? Don't say anything, if things goes wrong, customers won't know it anyway.

Better a company who take the risk of saying someting, even if they are most often wrong, than a company saying noting at all.

I truly apologize for my previous post.
Sure, crap happens to anybody and I should cut bookeen some slack for they're really doing a lot for the ebook market.
I just get so passionate sometimes, damn you, moodswings.
Sorry again. Go bookeen.

delphidb96 · 05-19-2009, 02:25 PM

Quote:

Originally Posted by JSWolf

You don't actually need a delete button to delete. Sony showed us that.

Of course not. Just a nice, hefty, over-priced and under-powered notebook, netbook or desktop PC.

Yep. *That* will make the Cybook more 'user-friendly'.

Derek

delphidb96 · 05-19-2009, 02:29 PM

Quote:

Originally Posted by EowynCarter

Sure

I like my Cybook. And being french, it's easier to get support from bookeen than any other company. Getting my reader back in one week was just awsome. I expected it to be more like one month.

While i'm begining to be a bit tired of that mess, it don't change my overall positive opinion of bookeen.

*THAT* explains my frustration for Bookeen's service and support issues!

They're Gallic and I'm American!

Derek

And, no, I'd NOT buy another Cybook given their "non"-support. If I finally manage to go for a 9.7" device, I'll go Kindle, but my next 6" will probably be a BeBook or other Hanlin V3 derivative.

EowynCarter · 05-19-2009, 02:38 PM

Quote:

*THAT* explains my frustration for Bookeen's service and support issues! They're Gallic and I'm American!

It reduces the cost of phone / shipping / whatever. And for some reason, speaking the same language helps to understand each other.

roncri · 05-19-2009, 03:12 PM

Put me down in the "never again" category. My first screen cracked while in it's case and like others I have been very disappointed in Bookeens communication with it's existing customers. It's possible that it's firmware release will blow me away but frankly I expect to be disappointed there too.

EowynCarter · 05-19-2009, 03:21 PM

Quote:

Originally Posted by roncri

Put me down in the "never again" category. My first screen cracked while in it's case.

That's trouble common to all e-reader screens. it's not a bookeen problem. My screen got broken, i didn't blame bookeen because i hit the reader onto something.

delphidb96 · 05-19-2009, 03:49 PM

Quote:

Originally Posted by EowynCarter

That's trouble common to all e-reader screens. it's not a bookeen problem. My screen got broken, i didn't blame bookeen because i hit the reader onto something.

I'm an American. I *EXPECT* to be able to sledgehammer it, shoot it (with a .50 calibre Desert Eagle no less), drown it and electrocute it and have it keep on ticking! (Damn Timex for setting such HIGH standards!)

Derek

WDecraene · 05-19-2009, 04:11 PM

Quote:

Originally Posted by Spellbot 5000

Now you don't even make the best wines anymore!

Oooooooooooooh .... careful there !!

ErwinOtten · 05-19-2009, 04:16 PM

Quote:

Originally Posted by JSWolf

Now given Bookeen's history with the Gen3, would you buy yet another device from them?

When it's a sturdy device without a glass plate and with a color screen for the right price. Yes, why not.....

I won't need a new reader before the above features are implemented, and I 100% agree with EowynCarter: If the product don't fits you as it is, don't buy it.

Their device has never let me down so far, and their support was (luckily) not needed until now.

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05-19-2009, 11:47 AM	#185
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Patience guys. Rome was not built in a day, nor the Earth in 7 (despite what you read). I have asked Bookeen for an explanation as to what has gone wrong, but there has been no reply. [] Surely we can expect that there has been something to 'stop' the release on Monday (18th My 2009). One HAS to accept that, perhaps, an unforeseen bug, or doubt about the software has surfaced. Do you want them to rush out a firmware update that is 'dodgy' just to placate us ? - better safe than sorry. Yes, they are poor communicators; but honestly they are not the worst I've come across...and they haven't "taken the money and run" like at least one company I could mention..... And yes, Jon, I would buy another Cybook - my current one does what I want - despite the wish list of what would be 'nice' to have. It is reliable and I, personally, haven't found any similar device that has made me change my opinion of what is a good product.

05-19-2009, 12:00 PM	#186
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	I'm pretty sure that not bookeen's intention to have such bad answer time or things like that, but seem to be overcharged with all of their projects...

05-19-2009, 03:12 PM	#191
roncri Enthusiast Posts: 44 Karma: 28 Join Date: Sep 2006	Put me down in the "never again" category. My first screen cracked while in it's case and like others I have been very disappointed in Bookeens communication with it's existing customers. It's possible that it's firmware release will blow me away but frankly I expect to be disappointed there too.