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Old 08-31-2026, 02:47 AM   #1
rantanplan
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Badly scratched screen
Got a used Aura H2O Edition from ebay and unfortunately the screen is badly scratched. The rest of the device is almost pristine which makes me think this might be a frankendevice.

Click image for larger version Name: IMG_0698.jpeg Views: 62 Size: 1.39 MB ID: 225542

As you can see, it's likely just the screen lense and not the actual display. Is the lense fused to the screen? Or do I have to buy a completely new screen?

Any suggestions on what I can do to improve the situation?

Normally I'd return the device but the postage is prohibitively expensive and finding this device on ebay is rare.
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Old 08-31-2026, 06:48 AM   #2
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Originally Posted by rantanplan View Post
Got a used Aura H2O Edition from ebay and unfortunately the screen is badly scratched. The rest of the device is almost pristine which makes me think this might be a frankendevice.

Attachment 225542

As you can see, it's likely just the screen lense and not the actual display. Is the lense fused to the screen? Or do I have to buy a completely new screen?

Any suggestions on what I can do to improve the situation?

Normally I'd return the device but the postage is prohibitively expensive and finding this device on ebay is rare.
Contact the seller. If that doesn't work well enough, then if you used PayPal to pay, contact them and see what they say to do. Last time I had an issue with an item, I contacted the seller and got nowhere. I then contacted PayPal. They refunded the money and said I could keep the item.
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Old 08-31-2026, 07:27 AM   #3
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Quote:
Originally Posted by JSWolf View Post
Contact the seller. If that doesn't work well enough, then if you used PayPal to pay, contact them and see what they say to do. Last time I had an issue with an item, I contacted the seller and got nowhere. I then contacted PayPal. They refunded the money and said I could keep the item.
I'll absolutely do that anyway but since the body of the device is in really good shape and I can get replacement screens, I'll try my best to get a reduction that would cover at least a new screen.

Getting a new screen seems to be more realistic than getting an Edition 2 that works and is in good shape.

https://www.ebay.de/itm/318021655564
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Old 08-31-2026, 07:30 AM   #4
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Is the screen of edition 1 and edition 2 identical?
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Old Today, 08:44 AM   #5
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Sorry, but that screen is nasty-looking!
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Old Today, 10:27 AM   #6
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Any chance this could work to minimize the scratches:

https://www.amazon.com/Levelplay-Dis.../dp/B09G9KWX62
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Old Today, 10:32 AM   #7
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Any chance this could work to minimize the scratches:

https://www.amazon.com/Levelplay-Dis.../dp/B09G9KWX62
i doubt it would work.
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Old Today, 11:06 AM   #8
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Quote:
Originally Posted by John F View Post
Any chance this could work to minimize the scratches:

https://www.amazon.com/Levelplay-Dis.../dp/B09G9KWX62
I think the way it works is by polishing off the top layer of the screen which would remove the matte layer of the display.
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