Has anyone dealt with Pocketbook support?

VulcanRidr · 05-30-2026, 01:18 PM

Have any of you had any interaction with Pocketbook (the company) and specifically their support? I have seen some strange and disturbing behavior with my Era color, and wanted to see if it was an actual issue. I have seen things like:

While playing the built-in Klondike, the entire reader rebooted (happened on a couple of occasions);
How quickly the battery drains, especially when using text-to-speech (find myself charging almost every day);
After charging overnight,having to hold the power button for nearly a minute before the device would power back on, after trying to turn it on 3 or 4 times.

The latter just happened to me today, 10 or 15 minutes ago. So I wanted to know if any of you fine folks have had dealings with pocketbook the company...

Thanks,

ab78727 · 05-30-2026, 08:08 PM

I have emailed them a few times and they have responded within a day or two but my questions were not for device warranty support claims.

fathead · Yesterday, 08:34 AM

A few years ago, I contacted them about a failing battery on an InkPad 3. They got back to me quickly, had me run a simple test and agreed to replace the battery. They arranged courier collection from my house, transport to the repair facility, battery replacement and delivery back to me. All at no cost.
I should mention that this was an Amazon Warehouse purchase so not technically a new device - they still honoured the warranty.
Excellent customer service.

VulcanRidr · Yesterday, 09:00 AM

Thank you both. I emailed them on Saturday, so waiting to hear back from them.

05-30-2026, 01:18 PM	#1
VulcanRidr Enthusiast Posts: 38 Karma: 3184 Join Date: Oct 2009 Location: Virginia Device: Pocketbook Era Color	Has anyone dealt with Pocketbook support? Have any of you had any interaction with Pocketbook (the company) and specifically their support? I have seen some strange and disturbing behavior with my Era color, and wanted to see if it was an actual issue. I have seen things like: While playing the built-in Klondike, the entire reader rebooted (happened on a couple of occasions); How quickly the battery drains, especially when using text-to-speech (find myself charging almost every day); After charging overnight,having to hold the power button for nearly a minute before the device would power back on, after trying to turn it on 3 or 4 times. The latter just happened to me today, 10 or 15 minutes ago. So I wanted to know if any of you fine folks have had dealings with pocketbook the company... Thanks,

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Pocketbook Support	Ababakar	PocketBook	2	11-12-2012 05:15 PM
support from Pocketbook	jrice4155	PocketBook	6	06-29-2012 02:13 PM
Has any dealt with this company?	kenm	Android Devices	3	10-14-2010 09:05 AM
Has anybody ever dealt with this web store?	pathfinderca	Alternative Devices	5	12-03-2009 04:34 PM

05-30-2026, 08:08 PM	#2
ab78727 Connoisseur Posts: 98 Karma: 597268 Join Date: Jan 2011 Location: USA Device: rM-PaperPro PB743 PB618	I have emailed them a few times and they have responded within a day or two but my questions were not for device warranty support claims.

Yesterday, 08:34 AM	#3
fathead Connoisseur Posts: 65 Karma: 711446 Join Date: Jun 2020 Device: Kobo Clara, Kobo Aura H2O2, PocketBook THD3, PocketBook IP3, Nook ST	A few years ago, I contacted them about a failing battery on an InkPad 3. They got back to me quickly, had me run a simple test and agreed to replace the battery. They arranged courier collection from my house, transport to the repair facility, battery replacement and delivery back to me. All at no cost. I should mention that this was an Amazon Warehouse purchase so not technically a new device - they still honoured the warranty. Excellent customer service.

Yesterday, 09:00 AM	#4
VulcanRidr Enthusiast Posts: 38 Karma: 3184 Join Date: Oct 2009 Location: Virginia Device: Pocketbook Era Color	Thank you both. I emailed them on Saturday, so waiting to hear back from them.