Has anyone dealt with Pocketbook support?

VulcanRidr · Yesterday, 01:18 PM

Have any of you had any interaction with Pocketbook (the company) and specifically their support? I have seen some strange and disturbing behavior with my Era color, and wanted to see if it was an actual issue. I have seen things like:

While playing the built-in Klondike, the entire reader rebooted (happened on a couple of occasions);
How quickly the battery drains, especially when using text-to-speech (find myself charging almost every day);
After charging overnight,having to hold the power button for nearly a minute before the device would power back on, after trying to turn it on 3 or 4 times.

The latter just happened to me today, 10 or 15 minutes ago. So I wanted to know if any of you fine folks have had dealings with pocketbook the company...

Thanks,

ab78727 · Yesterday, 08:08 PM

I have emailed them a few times and they have responded within a day or two but my questions were not for device warranty support claims.

Yesterday, 01:18 PM	#1
VulcanRidr Enthusiast Posts: 37 Karma: 3184 Join Date: Oct 2009 Location: Virginia Device: Pocketbook Era Color	Has anyone dealt with Pocketbook support? Have any of you had any interaction with Pocketbook (the company) and specifically their support? I have seen some strange and disturbing behavior with my Era color, and wanted to see if it was an actual issue. I have seen things like: While playing the built-in Klondike, the entire reader rebooted (happened on a couple of occasions); How quickly the battery drains, especially when using text-to-speech (find myself charging almost every day); After charging overnight,having to hold the power button for nearly a minute before the device would power back on, after trying to turn it on 3 or 4 times. The latter just happened to me today, 10 or 15 minutes ago. So I wanted to know if any of you fine folks have had dealings with pocketbook the company... Thanks,

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Yesterday, 08:08 PM	#2
ab78727 Connoisseur Posts: 97 Karma: 597268 Join Date: Jan 2011 Location: USA Device: reMarkable-Paper-Pro Pocketbook-PB743	I have emailed them a few times and they have responded within a day or two but my questions were not for device warranty support claims.

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