Today, 11:02 AM
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#1 |
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Enthusiast
 Posts: 46
Karma: 10
Join Date: Jan 2009
Device: Sony PRS-505
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Kobo Clara WB bugs. Dissapointing support
Hi
I am the owner of Kobo Clara WB P365. Good device, but as many, I have the dictionary bug and the sometimes turn-page UI show bug. For this reason, I contacted support. They first ask me to make a factory reset and then a manual factory reset. After that, they ask me for a video recording showing the issues. So far, so Good…. But after that they again ask me for a manual factory reset and to aply the turn-page refresh rate configuration. I am dissapointed. I suspect than an AI is answering me, and altought I have asked many times that I only want an scalation to development team, I have no luck. Maybe I am wrong but I suspect there will no be any software update to fix this. Very bad, kobo. |
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Today, 11:29 AM
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#2 |
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Grand Sorcerer
 
Posts: 15,167
Karma: 247594217
Join Date: Jan 2014
Location: Estonia
Device: Kobo Sage & Libra 2
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What dictionary bug?
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