Kobo Price Match experiences

[pdurrant]

I've still been price-matching successfully in the UK.

Biggest recent one was £7.10 refund on a £7.99 purchase on 4th April.

[pdurrant]

And just today I also get an email asking me to confirm my email address before a price match request can go through.

In some ways, this is a good thing. Companies should check that they're not being used to bombard some poor soul with emails they never signed up for.

OTOH, I'm a pretty regular Kobo customer who's done lots of price matches in the past.

I'm not too concerned about it yet.

[JSWolf]

Originally Posted by salty-horse

After filling Kobo's form, I got an email asking to verify my email address. First time that's happened.

It could be that too many people have made a mistake typing their email or too many people are using the rebate form to spam others.

[DNSB]

For what it may be worth, I priced matched a book last Thursday. Since it was a short term price drop, I took a screenshot of the price on Amazon and Kobo and offered to make it available if needed. The $5.49 Cdn refund landed in my Kobo account on Tuesday which considering that for most Canadians, it was a 4 day weekend from Good Friday to Easter Monday, was fast service. There was no request to confirm my email address.

[sufue]

What did they want you to do to verify it?

Originally Posted by salty-horse

After filling Kobo's form, I got an email asking to verify my email address. First time that's happened.

[Aleron Ives]

It sounds like you have to click a verification link that gets sent to your e-mail address. That's the way it usually works.

[salty-horse]

It was a regular verification email with a link to click.
We update if it asks me every time I fill the form, or if it remembers me.

[salty-horse]

They're asking for verification each time.

[sufue]

Okay, so I have now had problems with four Kobo US price-matches. I haven't even gotten the "we'll pick up your ticket soon" email for any of them.

I have sent an email directly to Kobo help, after the first three, which were in pretty quick succession, and they came back and suggested trying a different browser. Which I did a couple of days later, when I had a price-match I wanted. And that one also never even got the "ticket soon" email.

So I've now emailed back and told them that the different browser thing didn't work, and waiting for a response.

And I've had the same thing happen with one price-match for my alternate Kobo UK account, but haven't started trying to address that singleton yet.

Has anyone else had this issue - not with a rejection of the request, but with the submissions apparently not even getting submitted?

[pdurrant]

Not so far. I have had the email asking for confirmation every time recently.

I've also had to start downloading with Chrome, because their server apparently doesn't like the http headers sent with Safari!

[salty-horse]

Originally Posted by pdurrant

I've also had to start downloading with Chrome, because their server apparently doesn't like the http headers sent with Safari!

Discussed here:
https://www.mobileread.com/forums/sh...d.php?t=371492

IIRC I cleared my cookies and it never happened again.