Kindle Colorsoft Signature Edition – Registration fails at Wi-Fi selection despite su

[Ahmed_R]

Hello everyone,

I’m facing a persistent registration issue with a brand-new Kindle Colorsoft Signature Edition (device is new but purchased without the original box).

Below is a precise breakdown of what works and what fails:

What works:
• The device powers on normally.
• Wi-Fi connection succeeds (tested on a stable network).
• I can connect the Kindle to a laptop via USB and access the internal storage without issues.
• Pairing the Kindle with the Kindle mobile app starts successfully.
• I was able to create a new Amazon account directly from the Kindle while connected to Wi-Fi.

What fails:
• During registration via the Kindle mobile app, the process fails at the Wi-Fi selection step, despite the network already being connected.
• Direct sign-in on the Kindle (manual email/password) also fails.
• Registration never completes, so the device does not pass the onboarding stage.

Additional complication:
• Amazon Customer Support requested the serial number, but since the device does not complete registration, I cannot access the device info screen to retrieve it.

Key question areas where I need guidance:
• Is this a known issue with the Colorsoft Signature Edition onboarding flow?
• Could this indicate a firmware / region / activation lock issue, especially for a device sold without box?
• Is there any way to retrieve the serial number pre-registration or force a diagnostic / recovery screen?
• Are there known workarounds (manual update, reset sequence, safe mode, etc.) that might unblock registration?

I’m trying to understand whether this is a software dead-end, a device activation flag issue, or something recoverable before escalating further with Amazon.

Any insight from people familiar with Kindle internals or similar cases would be greatly appreciated.

[pdurrant]

New but no box? So presumably not purchased directly from Amazon?

I suggest that the only course is to persist with Amazon Customer Support.

My guess is that you have a blacklisted Kindle. I hope that others will be able to advise on how to check for that.

[Ahmed_R]

Is there any way to retrieve the serial number pre-registration or force a diagnostic / recovery screen?

[pdurrant]

I would expect so. let me see.... Chat GPT's suggestions (edited down to plausible ones):

1. On the device itself (no registration required)
Even during or before setup, the serial number is visible in system info.

• Power on the Kindle.
• If you’re on the setup screen, look for “Device Info”, “About”, or a menu (⋮) option.
• On most Kindles: tap the three dots (⋮) in the top‑right corner.
• Select Settings → Device Options → Device Info (or About Device).

2. If you’re stuck on the very first setup screen

• Try tapping the screen corners or three dots—Amazon often hides Device Info there.
• Restart the Kindle once; menus sometimes become accessible before Wi‑Fi setup.

[Regina]

Some kindles do not start without downloading and installing software. Did it download and install new software?

customer service may be able to tell serial number and device software version?

[Ahmed_R]

I did manual update after downloading recent update however same issue
Need seriously to get SN through any way of connecting to give amazon this SN to reactivate the device at there servers

[JSWolf]

Originally Posted by Ahmed_R

I did manual update after downloading recent update however same issue
Need seriously to get SN through any way of connecting to give amazon this SN to reactivate the device at there servers

If it's blacklisted, Amazon will not activate it for you. What Amazon needs the serial number for is to tell you if it's blacklisted or not.

[Ahmed_R]

I’m sure its not black listed
Might it has issue in the registration server
I see same issue for another user however he can get sn from the box and they solve the issue

[Regina]

Did you try different accounts to rule out account/region specific issues?

[Ahmed_R]

I didn’t hear before about logging issues concerning region, can you guide me and i will try