Kobo Libra Colour Return Query

Josieb1 · 03-31-2025, 03:17 PM

I’m trying to return a Kobo Libra colour, I ordered one for my husband after I got mine but it has a yellow screen so he wants to return it I requested the RMA authorisation on the 26th of March and I’m still waiting, that was the it day arrived. The order was the 21st of March. Is this normal, that I’m still waiting?

I’ve tried kobo customer care three times so far, twice by chat and once by phone, and I’m getting nowhere I’m just a bit worried that I’m gonna end up having to keep it because I can’t get it returned in the 45 days that Kobo allow me.

I’m in the UK.

DNSB · 03-31-2025, 03:24 PM

Not certain about the rules in the UK but in Canada, as soon as I request the RMA, that is the date of the return request so it doesn't matter if if takes a while to process the request and the expiry of the return period is no longer a consideration.

Josieb1 · 03-31-2025, 03:25 PM

Quote:

Originally Posted by DNSB

Not certain about the rules in the UK but in Canada, as soon as I request the RMA, that is the date of the return request so it doesn't matter if if takes a while to process the request and the expiry of the return period is no longer a consideration.

Thank you. Hopefully that’s the same here.

fdread · 04-01-2025, 05:29 AM

Note that the "yellow screen" effect might be caused by the blue light filter....did you check that?

Josieb1 · 04-01-2025, 07:40 AM

Quote:

Originally Posted by fdread

Note that the "yellow screen" effect might be caused by the blue light filter....did you check that?

Yes I did. The screen was just very yellow.

I did receive a label overnight so it’s going back today

03-31-2025, 03:17 PM	#1
Josieb1 Grand Sorcerer Posts: 5,100 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	Kobo Libra Colour Return Query I’m trying to return a Kobo Libra colour, I ordered one for my husband after I got mine but it has a yellow screen so he wants to return it I requested the RMA authorisation on the 26th of March and I’m still waiting, that was the it day arrived. The order was the 21st of March. Is this normal, that I’m still waiting? I’ve tried kobo customer care three times so far, twice by chat and once by phone, and I’m getting nowhere I’m just a bit worried that I’m gonna end up having to keep it because I can’t get it returned in the 45 days that Kobo allow me. I’m in the UK.

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03-31-2025, 03:24 PM	#2
DNSB Bibliophagist Posts: 48,175 Karma: 174315444 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	Not certain about the rules in the UK but in Canada, as soon as I request the RMA, that is the date of the return request so it doesn't matter if if takes a while to process the request and the expiry of the return period is no longer a consideration.

04-01-2025, 05:29 AM	#4
fdread Member Posts: 13 Karma: 10 Join Date: Mar 2025 Device: Kobo Libra Colour	Note that the "yellow screen" effect might be caused by the blue light filter....did you check that?