Amazon and DRM changes - Page 165

hyegeek · 01-09-2025, 09:34 PM

Quote:

Originally Posted by jhowell

The problem may be a good thing from Amazon’s viewpoint since gives them an opportunity to see how many complaints removing this feature would generate.

After spending quite a while trying to find out where to complain and failing, I'm guessing they are not going to see all that many.

Does anyone have a link where we can make our voice heard?

JBaby · 01-09-2025, 11:13 PM

I contacted customer support and reported the issue along with the error message. Agent said that they have escalated it to an engineer. I was asked to allow them 1 to 2 business days. And they’d email me. But I never believe CS agents so who knows.

DNSB · 01-10-2025, 01:35 AM

Quote:

Originally Posted by hyegeek

After spending quite a while trying to find out where to complain and failing, I'm guessing they are not going to see all that many.

Does anyone have a link where we can make our voice heard?

If you go through their support chat, the other side will eventually give up trying to have you do a 40-second reset, deregister and reregister, restart your wireless router, etc. and tell you that the issue is being bounced to a higher level. Sadly my belief that they will contact me in 2 to 3 business days is pretty low with with the same skepticism as @JBaby.

pdurrant · 01-10-2025, 02:09 AM

I also contacted customer support to report the bug.

Ma'am-I-Am · 01-10-2025, 02:46 AM

Just got off CS myself. Yeah, I'm getting the 404 error again. Tried clearing cookies, different browser, stopping extensions, logout/login. They wanted me to restart my PC, but I have things to do so maybe later. I suspect it'll be fixed by tomorrow evening, though. I was also getting weird, unformatted Amz pages, but that was fixed after about 12 hours, so I'll just be patient. While I grind my teeth.

JBaby · 01-10-2025, 05:54 AM

It’s fixed for me! Thank goodness!

JSWolf · 01-10-2025, 06:02 AM

It is fixed. Last night I was able to send an eBook to my Kindle. That worked, Today I can use D&T.

hyegeek · 01-10-2025, 07:48 AM

As of this morning, it appears to be working again for me as well. I'm glad other people figured out how to complain.

A Lurker · 01-10-2025, 08:53 AM

Quote:

Originally Posted by jhowell

Very likely an unintentional bug. However it may be a sign that they were attempting to make a change of some sort related to Download & Transfer, likely nothing good for customers.

That's a good point. This bug probably didn't occur out of nowhere. Perhaps Amazon was working on some changes to the backend D&T, and that unintentionally resulted in this bug.

Normally changes to D&T might not worry me, because they could be positive improvements. But Amazon's recent actions in disabling D&T for newer model Kindles suggest their moving away from D&T, so any additional changes are probably negative.

Quoth · 01-10-2025, 09:33 AM

Could be a side effect of the stupid changes to List UI. Or anything. Likely totally unintentional.

DuskyRose · 01-10-2025, 10:08 AM

My USB downloads are also working this morning. Yeah! And I got a new kindle yesterday, and already knew that the USB transfer wouldn't be allowed on the new models.

Quote:

Originally Posted by A Lurker

Normally changes to D&T might not worry me, because they could be positive improvements. But Amazon's recent actions in disabling D&T for newer model Kindles suggest their moving away from D&T, so any additional changes are probably negative.

I do think they're taking steps to shut it down. When it happens, I won't be indulging my book buying. I do have more than I can read in a lifetime, but collecting and managing freebies is also a large part of my fun. Not so much fun anymore if I'm totally locked in.

I'm wondering if they're prepared for those of us who will quit buying so much.

Or, if we're such a minority they'd never notice.

DiapDealer · 01-10-2025, 10:15 AM

Quote:

Originally Posted by DuskyRose

I'm wondering if they're prepared for those of us who will quit buying so much.

Or, if we're such a minority they'd never notice.

Definitely the second one.

DuskyRose · 01-10-2025, 10:27 AM

Quote:

Originally Posted by DiapDealer

Definitely the second one.

Yeah, that's my feeling as well.

rantanplan · 01-10-2025, 10:54 AM

Quote:

Originally Posted by DiapDealer

Definitely the second one.

Very likely. I've renewed my library card and will buy fewer books from Amazon, but my wife and I are pretty invested in the Kindle ecosystem due to family sharing, we won't migrate over to another ecosystem that doesn't have that.

E.g. there is book sharing on Tolino, but only for selected / approved titles. Sideloaded books are also excluded from family sharing.

That being said, I have a de-drm'd copy of all of our ebooks so if Amazon shuts D&T down for good, we're fine.

Sirtel · 01-10-2025, 12:00 PM

As long as there is a way to remove the DRM, I'll still buy an Amazon ebook now and then (I've never bought only from them and I've never been invested in any ecosystem, Amazon or some other). There are a couple of other ways besides D&T.

I'll quit buying Kindle books if every way to deDRM them quits working. Will Amazon notice or care? Of course not.

Collecting freebies was fun for me only the first few years of using an ereader. I quickly discovered I didn't like most of them, and quit searching/watching for them. So that's not something I'll miss.

01-09-2025, 11:13 PM	#2462
JBaby Addict Posts: 217 Karma: 3730000 Join Date: May 2013 Location: Parsons, KS Device: 1st Gen Colorsoft SE, 2024 11” M4 iPad Pro & iPhone 15 Pro Max	Amazon and DRM changes I contacted customer support and reported the issue along with the error message. Agent said that they have escalated it to an engineer. I was asked to allow them 1 to 2 business days. And they’d email me. But I never believe CS agents so who knows. Last edited by JBaby; 01-09-2025 at 11:23 PM.

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01-10-2025, 02:09 AM	#2464
pdurrant The Grand Mouse 高貴的老鼠 Posts: 73,995 Karma: 315160596 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	I also contacted customer support to report the bug.

01-10-2025, 02:46 AM	#2465
Ma'am-I-Am Preferred pronouns: We/Us Posts: 210 Karma: 533346 Join Date: Jun 2014 Location: <--- Over There, USA Device: Kindle PW 2	Just got off CS myself. Yeah, I'm getting the 404 error again. Tried clearing cookies, different browser, stopping extensions, logout/login. They wanted me to restart my PC, but I have things to do so maybe later. I suspect it'll be fixed by tomorrow evening, though. I was also getting weird, unformatted Amz pages, but that was fixed after about 12 hours, so I'll just be patient. While I grind my teeth.

01-10-2025, 05:54 AM	#2466
JBaby Addict Posts: 217 Karma: 3730000 Join Date: May 2013 Location: Parsons, KS Device: 1st Gen Colorsoft SE, 2024 11” M4 iPad Pro & iPhone 15 Pro Max	It’s fixed for me! Thank goodness!

01-10-2025, 06:02 AM	#2467
JSWolf Resident Curmudgeon Posts: 79,792 Karma: 146391129 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	It is fixed. Last night I was able to send an eBook to my Kindle. That worked, Today I can use D&T.

01-10-2025, 07:48 AM	#2468
hyegeek Groupie Posts: 171 Karma: 258122 Join Date: Dec 2007 Device: Ez Reader (hanlin v3)	As of this morning, it appears to be working again for me as well. I'm glad other people figured out how to complain.

01-10-2025, 09:33 AM	#2470
Quoth Still reading Posts: 14,122 Karma: 105211945 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper	Could be a side effect of the stupid changes to List UI. Or anything. Likely totally unintentional.

01-10-2025, 12:00 PM	#2475
Sirtel Grand Sorcerer Posts: 13,502 Karma: 240000001 Join Date: Jan 2014 Location: Estonia Device: Kobo Sage & Libra 2	As long as there is a way to remove the DRM, I'll still buy an Amazon ebook now and then (I've never bought only from them and I've never been invested in any ecosystem, Amazon or some other). There are a couple of other ways besides D&T. I'll quit buying Kindle books if every way to deDRM them quits working. Will Amazon notice or care? Of course not. Collecting freebies was fun for me only the first few years of using an ereader. I quickly discovered I didn't like most of them, and quit searching/watching for them. So that's not something I'll miss.