Troubleshooting Broken Kindle Store interface

bugmen00t · 11-12-2024, 12:10 PM

For some reason Kindle Store on my Voyage got broken a few days ago after routine "Updating your Kindle Store experience..." . I can open the Store, search & browse the book list, but the menu items doesn't show up (see attachment).

What I've tried and what I got:

Deleted store folder in .active-content-data and rebooted - still the same.
Replaced store folder from old backup and rebooted - still the same.
Replaced files in store folder with ones taken from my last-gen PW and rebooted - the menu items had showed up for a second but then the interface returned back to unresponsive mode.

I wonder if the problem's on my end or the last Amazon Kindle Store update was buggy.

Frogm4n · 11-12-2024, 01:30 PM

They removed store access for older devices a couple years ago. I wouldn't be surprised if they are on another round.

BionicGecko · 11-12-2024, 01:33 PM

That made me curious so I checked on my Voyage and indeed I’m having the same issue. My other Kindles (all with software versions ≥ 5.17) can access the menu in the store without a problem.

It sure looks like Amazon pushed an update to the store without properly testing it on older firmwares.

tomsem · 11-12-2024, 08:48 PM

Quote:

Originally Posted by BionicGecko

That made me curious so I checked on my Voyage and indeed I’m having the same issue. My other Kindles (all with software versions ≥ 5.17) can access the menu in the store without a problem.

It sure looks like Amazon pushed an update to the store without properly testing it on older firmwares.

Wonder what happens if you try web browser to get to amazon.com (should be one of the Bookmarks)? Maybe it needs SSL cert update for example.

bugmen00t · 11-13-2024, 12:48 AM

Quote:

Originally Posted by tomsem

Wonder what happens if you try web browser to get to amazon.com (should be one of the Bookmarks)? Maybe it needs SSL cert update for example.

The experimental browser seems to be working fine (as good as any outdated browser could work at all)

tomsem · 11-13-2024, 04:06 PM

Quote:

Originally Posted by bugmen00t

The experimental browser seems to be working fine (as good as any outdated browser could work at all)

Well, I guess we'll see if they fix it.

11-12-2024, 12:10 PM	#1
bugmen00t Connoisseur Posts: 82 Karma: 100000 Join Date: Aug 2015 Device: Kindle Keyboard 3G + Kindle Voyage WiFi + Kindle PW11 Kids WiFi	Broken Kindle Store interface on Kindle Voyage For some reason Kindle Store on my Voyage got broken a few days ago after routine "Updating your Kindle Store experience..." . I can open the Store, search & browse the book list, but the menu items doesn't show up (see attachment). What I've tried and what I got: Deleted *store* folder in *.active-content-data* and rebooted - still the same. Replaced *store* folder from old backup and rebooted - still the same. Replaced files in *store* folder with ones taken from my last-gen PW and rebooted - the menu items had showed up for a second but then the interface returned back to unresponsive mode. I wonder if the problem's on my end or the last Amazon Kindle Store update was buggy. Attached Thumbnails Last edited by bugmen00t; 11-12-2024 at 02:07 PM.

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11-12-2024, 01:30 PM	#2
Frogm4n Evangelist Posts: 457 Karma: 3579113 Join Date: Jul 2023 Device: Scribe 2022, OA2, PRS-350	They removed store access for older devices a couple years ago. I wouldn't be surprised if they are on another round.

11-12-2024, 01:33 PM	#3
BionicGecko Fanatic Posts: 509 Karma: 5555555 Join Date: Aug 2016 Location: Czech Republic Device: Voyage, Oasis, Scribe, Colorsoft, Libra Colour	That made me curious so I checked on my Voyage and indeed I’m having the same issue. My other Kindles (all with software versions ≥ 5.17) can access the menu in the store without a problem. It sure looks like Amazon pushed an update to the store without properly testing it on older firmwares.