Just ordered my PRS-505 - Page 2

Falbe Publishing · 05-03-2009, 07:29 PM

Don't you love buying things mail order? So much anticipation and waiting. It's my favorite way to shop. The delight of seeing the package at the front gate. Bringing it inside with a sense of triumph.

You should love your 505. It's a nice device.

MickeyC · 05-03-2009, 07:30 PM

Quote:

Originally Posted by ShortNCuddlyAm

Fixed that for you

Max, don't you listen that no-good ShortNCuddlyAm. She suffers from advanced Silver-itis.

GraceKrispy · 05-03-2009, 07:30 PM

Welcome to the board! I'm assuming by the fact that you haven't posted in a few minutes, that your reader made it to you?

You chose wisely (except maybe for color...)

MaxwellBeckett · 05-03-2009, 07:59 PM

Okay. I have to stop searching forums. Stories about horrible dell experiences are all over the place. I know it’s not that big of a deal. I want the reader one way or another, but it will still bug me to know that I could’ve gotten a better deal.

It’s not the $$, it’s the principal.....okay it´s a little bit the $$$,

I could buy several books with that extra fiddy bucks.

Cheers,
Max

ShortNCuddlyAm · 05-03-2009, 08:59 PM

Quote:

Originally Posted by cassidym

Max, don't you listen that no-good ShortNCuddlyAm. She suffers from advanced Silver-itis.

Bah - you're just blue you don't have a snazzy silver one

Quote:

Originally Posted by MaxwellBeckett

Okay. I have to stop searching forums. Stories about horrible dell experiences are all over the place. I know it’s not that big of a deal. I want the reader one way or another, but it will still bug me to know that I could’ve gotten a better deal.

It’s not the $$, it’s the principal.....okay it´s a little bit the $$$,

I could buy several books with that extra fiddy bucks.

Cheers,
Max

Treat yourself to some of the free books from this site (or Feedbooks or Baen or...) to make up for it

kelly1010 · 05-03-2009, 11:15 PM

Welcome to the forums!! I can't wait to hear you have your PRS-505 in hand. I have had mine for a little over a month, and I LOVE IT! Oh course, after I bought mine I kept seeing all these better deals, But oh well, what can you do, huh. I shopped around and got the best price that I could find. Anyway, enjoy. You should also come on over to the prs505 forum on this site. I love this website...it has been so helpful.

MaxwellBeckett · 05-04-2009, 11:41 AM

Hi all,
Nope havent got it yet. :O)
I thought I would update you on my Dell.ca experience. It seems that their online reputation for making the cancellation provess an arduous task is well deserved.
The rep I spoke with bottom-lined it for me by saying that: within 24 to 48 hours we will be able to tell if your order has or has not been cancelled. He said, and I quote, «It MIGHT be cancelled». That´s right : might. Wow, I am flabberghasted. I would never have expected this kind of poor customer service from a company that boasts of «award-winning customer service» on their web site. Oh well, you learn something new eveyday, right?

In any case, the people at shopRBC assured me that the 279$CAN sales price was going to continue for a couple of weeks (despite their website listing it as ending today). So perhaps I will be succesful with dell and able to order from RBC. At this point it really is a question of principle. I dont like companies that try to «hold customers hostage» so to speak. I would rather give my money to someone else.

Have no fear, I will get my PRS-505.

Cheers,
Max

zelda_pinwheel · 05-04-2009, 12:06 PM

good luck max ! i hope you manage to get everything sorted out soon (i am sure you will).

(so, is it there yet ????

)

notsure · 05-04-2009, 12:33 PM

Quote:

Originally Posted by MaxwellBeckett

Hi all,
Nope havent got it yet. :O)
I thought I would update you on my Dell.ca experience. It seems that their online reputation for making the cancellation provess an arduous task is well deserved.
The rep I spoke with bottom-lined it for me by saying that: within 24 to 48 hours we will be able to tell if your order has or has not been cancelled. He said, and I quote, «It MIGHT be cancelled». That´s right : might. Wow, I am flabberghasted. I would never have expected this kind of poor customer service from a company that boasts of «award-winning customer service» on their web site. Oh well, you learn something new eveyday, right?

In any case, the people at shopRBC assured me that the 279$CAN sales price was going to continue for a couple of weeks (despite their website listing it as ending today). So perhaps I will be succesful with dell and able to order from RBC. At this point it really is a question of principle. I dont like companies that try to «hold customers hostage» so to speak. I would rather give my money to someone else.

Have no fear, I will get my PRS-505.

Cheers,
Max

Glad to hear it Max!

I'm expecting them to receive my new unit by the end of the week, I'll keep you posted!

Another bad thing about dell(.ca) is the fact they hold on to your money for about 30 days after you return something to them. I wasn't overly happy with that!

Cheers!

MaxwellBeckett · 05-04-2009, 12:36 PM

Man oh man, I really had no idea, dell(.ca) was like that.

notsure · 05-05-2009, 07:05 PM

Any word on your order Max?

Mine went in to RBC on Sunday and I just got back form their retail location with my new reader.

Hope all works out for you!

MaxwellBeckett · 05-06-2009, 12:42 PM

Hi everyone,
Here is the update (ad recap) on my Reader purchasing experience.

Monday morning 8 am: call Dell to cancel, get the runaround.
Write annoyed email to Dell customer service
Monday Noon: order at Dell begins «processing»
Write annoyed email to Dell customer service
Check with RBC to see if their sale is extended (it is)
MOnday 7pm: order from Dell is shipped
Write annoyed email to Dell customer service
Tuesday morning : call Dell to express discontent and ask about return procedure.
Write annoyed email to Dell customer service to emphasise my point.
Tuesday noon : order the reader from RBC
Tuesday later afternoon : reader ships from RBC. (Yippee)
Wednesday morning: picked up dell order from purolator, but must return it via UPS, which I will do tomorrow morning.
Wednesday noon : waiting for my RBC unit to arrive. Should be here today.

)

Even with the fed ex express fee it was cheaper than the dell price. And dell just annoyed me too much, I fear it would have tainted my enjoyment of the product had I kept it.

)

Cheers,
Max

MaxwellBeckett · 05-06-2009, 03:09 PM

I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! ...... I got it.

zelda_pinwheel · 05-06-2009, 03:09 PM

AT LAST !!!!! CONGRATULATIONS !!! so how do you like it ??

MaxwellBeckett · 05-06-2009, 04:11 PM

It’s a beauty! Unfortunately I doubt I will have time to do more than take it out of the box tonight. Tomorrow night I’ll have some time to check it out.

05-03-2009, 07:29 PM	#16
Falbe Publishing Gadget Slave Posts: 264 Karma: 600001 Join Date: Jun 2008 Location: Battle Creek, Michigan Device: Sony PRS505SC	Don't you love buying things mail order? So much anticipation and waiting. It's my favorite way to shop. The delight of seeing the package at the front gate. Bringing it inside with a sense of triumph. You should love your 505. It's a nice device. Last edited by Falbe Publishing; 05-03-2009 at 07:30 PM. Reason: fix a word

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05-03-2009, 07:30 PM	#18
GraceKrispy It's Dr. Penguin now! Posts: 3,909 Karma: 4705733 Join Date: Jan 2009 Location: (USA) Device: iPad mini, Samsung Note 3, Sony PRS-650 (rarely used now)	Welcome to the board! I'm assuming by the fact that you haven't posted in a few minutes, that your reader made it to you? You chose wisely (except maybe for color...)

05-03-2009, 07:59 PM	#19
MaxwellBeckett Member Posts: 16 Karma: 10 Join Date: May 2009 Device: PRS-505-Red	Okay. I have to stop searching forums. Stories about horrible dell experiences are all over the place. I know it’s not that big of a deal. I want the reader one way or another, but it will still bug me to know that I could’ve gotten a better deal. It’s not the $$, it’s the principal.....okay it´s a little bit the $$$, I could buy several books with that extra fiddy bucks. Cheers, Max

05-03-2009, 11:15 PM	#21
kelly1010 Book Addict! Posts: 533 Karma: 1070 Join Date: Mar 2009 Location: CA Device: Sony PRS-505, iPod Touch, Kindle 3G + Wi-Fi	Welcome to the forums!! I can't wait to hear you have your PRS-505 in hand. I have had mine for a little over a month, and I LOVE IT! Oh course, after I bought mine I kept seeing all these better deals, But oh well, what can you do, huh. I shopped around and got the best price that I could find. Anyway, enjoy. You should also come on over to the prs505 forum on this site. I love this website...it has been so helpful.

05-04-2009, 11:41 AM	#22
MaxwellBeckett Member Posts: 16 Karma: 10 Join Date: May 2009 Device: PRS-505-Red	Hi all, Nope havent got it yet. :O) I thought I would update you on my Dell.ca experience. It seems that their online reputation for making the cancellation provess an arduous task is well deserved. The rep I spoke with bottom-lined it for me by saying that: within 24 to 48 hours we will be able to tell if your order has or has not been cancelled. He said, and I quote, «It MIGHT be cancelled». That´s right : might. Wow, I am flabberghasted. I would never have expected this kind of poor customer service from a company that boasts of «award-winning customer service» on their web site. Oh well, you learn something new eveyday, right? In any case, the people at shopRBC assured me that the 279$CAN sales price was going to continue for a couple of weeks (despite their website listing it as ending today). So perhaps I will be succesful with dell and able to order from RBC. At this point it really is a question of principle. I dont like companies that try to «hold customers hostage» so to speak. I would rather give my money to someone else. Have no fear, I will get my PRS-505. Cheers, Max

05-04-2009, 12:06 PM	#23
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	good luck max ! i hope you manage to get everything sorted out soon (i am sure you will). (so, is it there yet ???? )

05-04-2009, 12:36 PM	#25
MaxwellBeckett Member Posts: 16 Karma: 10 Join Date: May 2009 Device: PRS-505-Red	Man oh man, I really had no idea, dell(.ca) was like that.

05-05-2009, 07:05 PM	#26
notsure Zealot Posts: 123 Karma: 76 Join Date: Feb 2009 Device: Sony PRS-505, PRS-350	Any word on your order Max? Mine went in to RBC on Sunday and I just got back form their retail location with my new reader. Hope all works out for you!

05-06-2009, 12:42 PM	#27
MaxwellBeckett Member Posts: 16 Karma: 10 Join Date: May 2009 Device: PRS-505-Red	Hi everyone, Here is the update (ad recap) on my Reader purchasing experience. Monday morning 8 am: call Dell to cancel, get the runaround. Write annoyed email to Dell customer service Monday Noon: order at Dell begins «processing» Write annoyed email to Dell customer service Check with RBC to see if their sale is extended (it is) MOnday 7pm: order from Dell is shipped Write annoyed email to Dell customer service Tuesday morning : call Dell to express discontent and ask about return procedure. Write annoyed email to Dell customer service to emphasise my point. Tuesday noon : order the reader from RBC Tuesday later afternoon : reader ships from RBC. (Yippee) Wednesday morning: picked up dell order from purolator, but must return it via UPS, which I will do tomorrow morning. Wednesday noon : waiting for my RBC unit to arrive. Should be here today. ) Even with the fed ex express fee it was cheaper than the dell price. And dell just annoyed me too much, I fear it would have tainted my enjoyment of the product had I kept it. ) Cheers, Max

05-06-2009, 03:09 PM	#28
MaxwellBeckett Member Posts: 16 Karma: 10 Join Date: May 2009 Device: PRS-505-Red	I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! I GOT IT !! ...... I got it.

05-06-2009, 04:11 PM	#30
MaxwellBeckett Member Posts: 16 Karma: 10 Join Date: May 2009 Device: PRS-505-Red	It’s a beauty! Unfortunately I doubt I will have time to do more than take it out of the box tonight. Tomorrow night I’ll have some time to check it out.