Verge Report - Amazon Rep comment on Colorsoft Issue

[BionicGecko]

Originally Posted by JSWolf

I've said this for a long time and Amazon is still proving it true.

Amazon treats customers outside of the US as 2nd class citizens.

Now it's even worse as Amazon are treating UK customers are 3rd class citizens.

Seems to be the case for all of Europe actually; listings for the Colorsoft on Amazon Germany, France and Italy all report that it is “usually dispatched within 3 to 6 months”.

[JoeC]

Originally Posted by JSWolf

I've said this for a long time and Amazon is still proving it true.

Amazon treats customers outside of the US as 2nd class citizens.

Now it's even worse as Amazon are treating UK customers are 3rd class citizens.

They sold the Oasis outside of the US for quite a while after discontinuing in the US. They had buttons and the US didn’t!

[JoeC]

Originally Posted by BionicGecko

Seems to be the case for all of Europe actually; listings for the Colorsoft on Amazon Germany, France and Italy all report that it is “usually dispatched within 3 to 6 months”.

I wonder if the EU consumer protections in place has anything to do with it.

[Hollow Man]

Originally Posted by JoeC

They sold the Oasis outside of the US for quite a while after discontinuing in the US. They had buttons and the US didn’t!

Tell me about it; I was considering buying an Oasis over the last few months, it would show up in a search, and then be all, "Sorry can't ship to a usa address." Then why are you making it available on the usa site?!?!?

[JoeC]

Originally Posted by Hollow Man

Tell me about it; I was considering buying an Oasis over the last few months, it would show up in a search, and then be all, "Sorry can't ship to a usa address." Then why are you making it available on the usa site?!?!?

I grabbed a refurbished one from Amazon - they show up from time to time, but I think the battery will be a problem.

I have noticed a lot of button lovers posting comments about Amazon’s need to create a device with some. I won’t stop wishing…

[Hollow Man]

They had refurb ones this week, but in my opinion, it's way too expensive for a used device that's around 5 years old, and who knows when they'll stop pushing out updates.

My original Oasis has all kinds of screwball battery issues, and I already replaced the battery myself. I think it's a weird software or device problem, where it can't properly understand what's going on with the battery capacity.

[JoeC]

Originally Posted by Hollow Man

They had refurb ones this week, but in my opinion, it's way too expensive for a used device that's around 5 years old, and who knows when they'll stop pushing out updates.

My original Oasis has all kinds of screwball battery issues, and I already replaced the battery myself. I think it's a weird software or device problem, where it can't properly understand what's going on with the battery capacity.

After you replaced the battery what kind of reading time did you get? I’ve thought about trying to replace it myself but I can’t tell what difference it would make.

[JSWolf]

Originally Posted by issybird

It's a business, not a moral cause. There are going to be shortages near- and intermediate-term as they retool and start over again. There have to be judgments made about where to supply them first and obviously Amazon thinks getting them out in the US first is their best strategy. They wouldn't be giving up Christmas sales in the UK altogether if it couldn't be helped.

Without knowing anything at all about the numbers, I get that it's probably better to meet immediate demand fully in particular markets rather than have slow shipments everywhere. I.e., they want the US Christmas sales.

But I highly doubt they've had enough time to fix the problem. So why sell in the US when the problem still exists? If I didn't know about the problem and was looking at the listing for the Colorsoft, I'd not buy one because of it's low rating and then reading about the problem(s) with it.

[JSWolf]

Originally Posted by JoeC

They sold the Oasis outside of the US for quite a while after discontinuing in the US. They had buttons and the US didn’t!

Fits exactly with what I said. US is treated as 1st class and elsewhere nope.

[JSWolf]

Originally Posted by Hollow Man

Tell me about it; I was considering buying an Oasis over the last few months, it would show up in a search, and then be all, "Sorry can't ship to a usa address." Then why are you making it available on the usa site?!?!?

I would have spoken to a CS rep and asked why.

[JSWolf]

Originally Posted by JoeC

I grabbed a refurbished one from Amazon - they show up from time to time, but I think the battery will be a problem.

I have noticed a lot of button lovers posting comments about Amazon’s need to create a device with some. I won’t stop wishing…

A refub from Amazon (not a 3rd party) should have a new battery.

[Hollow Man]

Originally Posted by JoeC

After you replaced the battery what kind of reading time did you get? I’ve thought about trying to replace it myself but I can’t tell what difference it would make.

It didn't fix it all, which is what leads me to believe it's not a battery problem.

The issue is this....the cover battery works fine and behaves as expected. The Kindle battery, if you are reading without the cover, drops sharply every time you turn on the wifi, or if you leave it in sleep mode for a while (sometimes 20%, sometimes it will say it's completely drained). And once it does this, as soon as you start charging it again, the battery rapidly charges (because...it isn't REALLY discharged).

And if it's plugged into the cover when you are done, 50% of the time it never goes into "deep" sleep mode, so then it constantly drains the cover's battery.

I've tried to recalibrate the battery: nothing.

If you read with the cover attached, it all behaves better. The only issue being, as I stated above, if you leave it on the cover when done, it may not go into deep sleep mode, and then continue to drain the cover's battery.

My conclusion after all this? My original battery was probably fine...it's the Kindle itself that's screwball.

So now I tend to just ignore what the heck the Kindle battery level is, because it's not reliable.

[Hollow Man]

Originally Posted by JSWolf

I would have spoken to a CS rep and asked why.

It's because it's the "International" Oasis, which is targeted for non USA customers. BUT...they then shouldn't sell it on the usa site.

[JSWolf]

Originally Posted by Hollow Man

It's because it's the "International" Oasis, which is targeted for non USA customers. BUT...they then shouldn't sell it on the usa site.

I agree. Not many people would have an account on Amazon US who live outside the US.

[Hollow Man]

So to bring this back around to the Colorsoft: I like the device, but due to the problems with the screen (what this thread is about!), and after I've used the Paperwhite "shape"...I like the Oasis "experience" better.

Once my Oasis 1st gen started to go downhill, I kept thinking of upgrading to the 3rd gen, but at that point it was too old for me to pull the trigger. So I kept waiting, expecting they'd release a new gen, but nope...Scribe! And then, discontinued.

So at least the Colorsoft is different enough via the color and different look to the screen that yep, I'll keep it. But a regular Paperwhite? Nope; the Oasis is a better device for me.