Iliad manufacturing issues...anyone else hear about this? - Page 2

Malkavian · 05-01-2009, 06:45 AM

Huh, got this yesterday from the vendor I got my BE from:

Quote:

Greetings!
Thanks for your patience and apologies for the delay.

The iRex iLiad Book Edition and iLiad 2nd Edition are discontinued in North America. A change manufacturing locations affected North America safety agency certifications including FCC, UL and CSA. For this reason iRex Technologies made a decision to discontinue these products.

For those of you who placed orders we offer an upgrade to DR1000S at a discounted price or order cancellation and money refund. We need to know your decision to make the appropriate changes.

* If you want to upgrade to DR1000S and already placed an order for an iLiad Book Edition or iLiad 2nd Edition, iRex and eReader Outfitters offers a $125.00 discount off the DR1000S price. Your cost for the DR1000S after discount and not including shipping is $734.

* If you prefer to cancel and get your money back please contact or call 925 600 0920 and we will issue a refund over the phone.

iRex tried to do everything to fulfill your order. I regret we need to make some changes. You need to contact me about what action you choose to take. Please email or phone.

Regards,

Quite confidence inspiring

Shaggy · 05-01-2009, 09:32 AM

That's interesting news. Let me see if I can confirm it.

Who is the vendor?

KewlKid38 · 05-01-2009, 07:27 PM

eReaderOutfitters is the vendor. I had an order with them for a new unit. Now I'm doing the ebay thing.

The bad news is it's been used the good news is that I can just do the 35 hour battery life hack on it.

Malkavian · 05-02-2009, 11:39 PM

Quote:

Originally Posted by KewlKid38

eReaderOutfitters is the vendor.

Yep. Thought I had mentioned it before but looks like i forgot, sorry

Shaggy · 05-05-2009, 11:01 AM

I don't have official information from iRex management, but the person I contacted says that this rumor is partially true. There currently is an issue, but they are trying to resolve it so that they can continue distributing to North America. It does not sound like they plan on discontinuing the product.

The contact I have said that once they have an official word from their management, they'll post an announcement about it on their forum.

spongy · 05-10-2009, 10:14 PM

No wonder I have not heard from them since I ordered and paid on April 16. It is still showing pending dispatch. This is so frustrating! My emails to them are not getting anywhere..........

Shaggy · 05-11-2009, 12:14 PM

Quote:

Originally Posted by spongy

No wonder I have not heard from them since I ordered and paid on April 16. It is still showing pending dispatch. This is so frustrating! My emails to them are not getting anywhere..........

Open a ticket on their support site.

http://support.irexnet.com/

That usually gets a better response than sending an email. Give them your order number and ask what the current status is.

spongy · 05-13-2009, 06:13 AM

Quote:

Originally Posted by Shaggy

Open a ticket on their support site.

http://support.irexnet.com/

That usually gets a better response than sending an email. Give them your order number and ask what the current status is.

Thanks, I have done that yesterday and I have not received their response yet. This is getting nowhere.

Shaggy · 05-13-2009, 11:56 AM

Quote:

Originally Posted by spongy

Thanks, I have done that yesterday and I have not received their response yet. This is getting nowhere.

Sometimes it can take a couple days to get a response. They're a small company and also just released a firmware update for the DR1000, so they're probably really busy right now.

spongy · 05-13-2009, 09:18 PM

Quote:

Originally Posted by Shaggy

Sometimes it can take a couple days to get a response. They're a small company and also just released a firmware update for the DR1000, so they're probably really busy right now.

Thanks, I really hope that they will reply back. I am getting this for my wife and I think that this is something that she will really like. That's why I am still hoping that the order will come through.

spongy · 06-02-2009, 05:34 AM

I have waited and waited for almost 2 months now since I ordered and paid on April 16. They are still not shipping out my order and not telling me anything about my order. This is so frustrating. Is there no other way of getting them to pay for my endless waiting ?

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05-01-2009, 09:32 AM	#17
Shaggy Wizard Posts: 4,293 Karma: 529619 Join Date: May 2007 Device: iRex iLiad, DR800SG	That's interesting news. Let me see if I can confirm it. Who is the vendor?

05-01-2009, 07:27 PM	#18
KewlKid38 Member Posts: 16 Karma: 20 Join Date: Feb 2009 Device: iRex iliad	eReaderOutfitters is the vendor. I had an order with them for a new unit. Now I'm doing the ebay thing. The bad news is it's been used the good news is that I can just do the 35 hour battery life hack on it.

05-05-2009, 11:01 AM	#20
Shaggy Wizard Posts: 4,293 Karma: 529619 Join Date: May 2007 Device: iRex iLiad, DR800SG	I don't have official information from iRex management, but the person I contacted says that this rumor is partially true. There currently is an issue, but they are trying to resolve it so that they can continue distributing to North America. It does not sound like they plan on discontinuing the product. The contact I have said that once they have an official word from their management, they'll post an announcement about it on their forum.

05-10-2009, 10:14 PM	#21
spongy Member Posts: 11 Karma: 10 Join Date: Apr 2009 Device: iLiad 2nd Edition	No wonder I have not heard from them since I ordered and paid on April 16. It is still showing pending dispatch. This is so frustrating! My emails to them are not getting anywhere..........

06-02-2009, 05:34 AM	#26
spongy Member Posts: 11 Karma: 10 Join Date: Apr 2009 Device: iLiad 2nd Edition	I have waited and waited for almost 2 months now since I ordered and paid on April 16. They are still not shipping out my order and not telling me anything about my order. This is so frustrating. Is there no other way of getting them to pay for my endless waiting ?