Digitizer half-dead on ebayed Iliad :(

kosmarnik · 05-01-2009, 08:05 AM

Hi!
Bought a 1st gen Iliad off eBay, and sure enough, got one with a broken digitizer

The problem manifests itself by pen not being tracked on ~half of the screen.
The non tracking areas are wide stripes.
I've illustrated it in the attached notes picture

The problem is that half of the interface cannot be used, like the bloody keyboard. Can't type keys QAZOP, and even worse, can't type the dot, so no way to connect to IDS.
I was thinking of flashing it and see if it help, but I see no way to do that without typing the email/pass

The rest of the Iliad seems to be working fine.
Any ideas?
I still have a week to file a claim.

HarryT · 05-01-2009, 08:59 AM

It's almost without question a hardware problem, so reflashing won't help. I'd suggest contacting the seller and requesting a refund.

kosmarnik · 05-01-2009, 09:07 AM

Quote:

Originally Posted by HarryT

It's almost without question a hardware problem, so reflashing won't help. I'd suggest contacting the seller and requesting a refund.

Yeah I figured as much, but had to ask.

Tried my tablet pc pen on the Iliad with the same results.
In the case I get stuck with it, could you recommend a way to skirt the keyboard problem? I was thinking copy-pasting, but I'm unsure there is such functionality?

kosmarnik · 05-01-2009, 11:20 AM

Got a reply from the seller, no refund. Says I didn't ask if the digitizer was working.
I've never heard a thing about broken digitizers on Iliad (I did google).

#$%@$^k

It's seems as I'm stuck with it.

Shaggy · 05-01-2009, 12:00 PM

Quote:

Originally Posted by kosmarnik

Got a reply from the seller, no refund. Says I didn't ask if the digitizer was working.

There are some real jerks on Ebay. I hope you left them some nasty negative feedback.

Quote:

I've never heard a thing about broken digitizers on Iliad (I did google).

Neither have I. Broken screens, yes, but not the digitizer.

hansel · 05-01-2009, 01:43 PM

Quote:

Originally Posted by kosmarnik

Hi!

The problem is that half of the interface cannot be used, like the bloody keyboard. Can't type keys QAZOP, and even worse, can't type the dot, so no way to connect to IDS.

What a sad story!

There's a button on the keyboard that says 'Move up' (next to Shift). When you press that, the keyboard moves to the top of the display. Maybe it will enable you to reach some more keys...

I wish you all the best!
Hansel.

owl123 · 05-01-2009, 02:08 PM

Quote:

Originally Posted by kosmarnik

Got a reply from the seller, no refund. Says I didn't ask if the digitizer was working.
I've never heard a thing about broken digitizers on Iliad (I did google).

#$%@$^k

It's seems as I'm stuck with it.

You didn't have to ask about if it's broken.

The item you bought is simply not the one advertised. Contact eBay.

I don't know where do you live but some countries have 'special' laws regarding Internet/Mail-Order/Phone transactions. They let you return the product within for instance 10 days without reason for a full refund.

lilac_jive · 05-01-2009, 02:14 PM

Quote:

Originally Posted by owl123

You didn't have to ask about if it's broken.

The item you bought is simply not the one advertised. Contact eBay.

I don't know where do you live but some countries have 'special' laws regarding Internet/Mail-Order/Phone transactions. They let you return the product within for instance 10 days without reason for a full refund.

I agree with this. If they said it was in working order, you have a case.

kosmarnik · 05-01-2009, 02:35 PM

Quote:

Originally Posted by hansel

What a sad story!

There's a button on the keyboard that says 'Move up' (next to Shift). When you press that, the keyboard moves to the top of the display. Maybe it will enable you to reach some more keys...

I wish you all the best!
Hansel.

Tried that, but it only allowed me to reach two more letters, still no dot, so can type the email address.

Switching the interface to landscape, could help, but I see no way of doing that.

Quote:

I agree with this. If they said it was in working order, you have a case.

IDK
Ah, they advertised that it powered up and loaded ebooks fine, cosmetically perfect, screen good. He did offer to do tests, but it really has not occurred to me to ask about the digitizer, as it's not a fail prone component and it would be should be noticeable that it's faulty

IDK.

Shaggy · 05-01-2009, 02:40 PM

Quote:

Originally Posted by lilac_jive

I agree with this. If they said it was in working order, you have a case.

A lot of times they'll say things like "sold as is" or that they make no guarantee as to the working condition because they honestly don't know the condition. However, it certainly sounds like this seller KNEW it was broken ahead of time. I don't know if there's any legal recourse for a seller knowing an item is broken, but not saying so in the description. It's certainly unethical, but it may be legal.

Shaggy · 05-01-2009, 02:45 PM

Quote:

Originally Posted by kosmarnik

Ah, they advertised that it powered up and loaded ebooks fine, cosmetically perfect, screen good.

You could easily argue that they said the screen was good, and the digitizer is part of the screen. Based on the tone of their other response though, it doesn't sound like they're going to do anything unless you get a third party involved, like Ebay or your credit card company, etc.

HarryT · 05-02-2009, 02:48 AM

Quote:

Originally Posted by kosmarnik

Got a reply from the seller, no refund. Says I didn't ask if the digitizer was working.
I've never heard a thing about broken digitizers on Iliad (I did google).

#$%@$^k

It's seems as I'm stuck with it.

You shouldn't have to ask if it's working - there is a reasonable expectation that any goods sold are in working order, unless stated otherwise. I'd suggest that you instigate a complaint with eBay. If you paid by PayPal, I believe that your payment should be protected.

05-01-2009, 08:05 AM	#1
kosmarnik Member Posts: 11 Karma: 10 Join Date: Apr 2009 Device: HTC Touch Pro 2, HP Tx2000 tablet	Digitizer half-dead on ebayed Iliad :( Hi! Bought a 1st gen Iliad off eBay, and sure enough, got one with a broken digitizer The problem manifests itself by pen not being tracked on ~half of the screen. The non tracking areas are wide stripes. I've illustrated it in the attached notes picture The problem is that half of the interface cannot be used, like the bloody keyboard. Can't type keys QAZOP, and even worse, can't type the dot, so no way to connect to IDS. I was thinking of flashing it and see if it help, but I see no way to do that without typing the email/pass The rest of the Iliad seems to be working fine. Any ideas? I still have a week to file a claim. Attached Thumbnails

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05-01-2009, 08:59 AM	#2
HarryT eBook Enthusiast Posts: 85,556 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It's almost without question a hardware problem, so reflashing won't help. I'd suggest contacting the seller and requesting a refund.

05-01-2009, 11:20 AM	#4
kosmarnik Member Posts: 11 Karma: 10 Join Date: Apr 2009 Device: HTC Touch Pro 2, HP Tx2000 tablet	Got a reply from the seller, no refund. Says I didn't ask if the digitizer was working. I've never heard a thing about broken digitizers on Iliad (I did google). #$%@$^k It's seems as I'm stuck with it.